About Quiq
Quiq is a communication software from Quiq that provides businesses with a platform to engage customers via messaging. It includes SMS, web chat, and social media messaging features so customers can connect through their preferred channels. Quiq's solution allows organizations to manage and respond to customer inquiries efficiently, improving response times and satisfaction levels. Additionally, it offers analytics tools to track performance and understand customer interactions better. Key capabilities: SMS messaging web chat integration social media messaging analytics reporting multi-channel support Best for: businesses that need efficient customer communication solutions.
Quiq is an AI-powered customer experience (CX) platform that streamlines customer interactions by seamlessly integrating AI and human agents. Designed for enterprise-level brands, the platform enables businesses to engage customers across various messaging channels, such as web chat, SMS, WhatsApp, and social media. With features like AI Agents, customer AI assistants, and a powerful AI Studio for building and deploying conversational AI, Quiq helps organizations reduce costs, boost customer satisfaction (CSAT), and improve revenue through personalized, efficient service delivery. The platform’s user-friendly interface simplifies CX management, providing centralized dashboards and tools that empower agents to handle multiple conversations simultaneously. Its AI Studio serves as a development environment where businesses can build, test, and optimize conversational AI solutions. Quiq’s compatibility with popular enterprise platforms, including Salesforce, Microsoft, Zendesk, Oracle, Shopify, and SAP, ensures seamless integration into existing workflows and enhances operational efficiency. Quiq offers a robust set of features, including AI-powered customer assistants, omnichannel messaging support, outbound messaging, rich multimedia interactions, and real-time translation services.
Pros & Cons
- +Excellent customer service with a genuine concern for client success.
- +Easy implementation of SMS and Apple Business Chat, with positive customer responses.
- +Provides easy access to the call center for field agents without laptops.
- −Limited query capabilities for open conversations in the Manager/Reports View.
- −Reporting features are not as robust as expected.
- −Overwhelming interface with numerous graphs, causing confusion.
Features
Key features
- Customer AI Assistants
- Deliver accurate, concise, and personalized answers using generative AI combined with company data.
- AI Studio
- A robust development environment for building, testing, and managing conversational AI solutions.
- Omnichannel Messaging Support
- Seamlessly handle interactions across platforms like WhatsApp, SMS, and web chat.
- Rich Messaging
- Enhance customer interactions with multimedia messages, carousels, and quick-reply options.
- Enterprise-Grade Security
- Mitigate AI risks and protect sensitive data with advanced security measures.
Additional features
- AI Contact Center
- Empower agents with AI tools to handle multiple conversations simultaneously.
- Outbound Messaging
- Automate and manage outbound communication to engage customers proactively.
- Surveys
- Gather customer feedback through post-interaction surveys.
- Reporting and Analytics
- Analyze performance metrics and generate custom reports.
- IVR Deflection
- Direct customers from voice calls to digital messaging for faster resolution.
- Translation Services
- Facilitate real-time multilingual conversations.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Quiq
Quiq is a communication software from Quiq that provides businesses with a platform to engage customers via messaging. It includes SMS, web chat, and social media messaging features so customers can connect through their preferred channels. Quiq's solution allows organizations to manage and respond to customer inquiries efficiently, improving response times and satisfaction levels. Additionally, it offers analytics tools to track performance and understand customer interactions better. Key capabilities: SMS messaging web chat integration social media messaging analytics reporting multi-channel support Best for: businesses that need efficient customer communication solutions.
Quiq Details
Quiq's In-App Market Place
Does Quiq have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), MXN (Mex$), CHF (Fr), SEK (kr), NZD (NZ$), SGD (S$), HKD (HK$), NOK (kr), KRW (₩), RUB (₽), TRY (₺)
Pros & Cons
- Excellent customer service with a genuine concern for client success.
- Easy implementation of SMS and Apple Business Chat, with positive customer responses.
- Provides easy access to the call center for field agents without laptops.
- Limited query capabilities for open conversations in the Manager/Reports View.
- Reporting features are not as robust as expected.
- Overwhelming interface with numerous graphs, causing confusion.
Quiq's Support Options
Quiq's Alternatives
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