About Quiq
Quiq is a communication software from Quiq that provides businesses with a platform to engage customers via messaging. It includes SMS, web chat, and social media messaging features so customers can connect through their preferred channels. Quiq's solution allows organizations to manage and respond to customer inquiries efficiently, improving response times and satisfaction levels. Additionally, it offers analytics tools to track performance and understand customer interactions better. Key capabilities: SMS messaging web chat integration social media messaging analytics reporting multi-channel support Best for: businesses that need efficient customer communication solutions.
Quiq Details
Quiq's In-App Market Place
Does Quiq have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), MXN (Mex$), CHF (Fr), SEK (kr), NZD (NZ$), SGD (S$), HKD (HK$), NOK (kr), KRW (₩), RUB (₽), TRY (₺)
Pros & Cons
- Excellent customer service with a genuine concern for client success.
- Easy implementation of SMS and Apple Business Chat, with positive customer responses.
- Provides easy access to the call center for field agents without laptops.
- Limited query capabilities for open conversations in the Manager/Reports View.
- Reporting features are not as robust as expected.
- Overwhelming interface with numerous graphs, causing confusion.