Routing Solution logo

Routing Solution

0(0 reviews)
Software Status:Active

About Routing Solution

Routing Solution is a software platform from Sound of Data that supports omnichannel customer service. It combines office telephony, Bring the Own Carrier (BYOC), and media interactive capabilities so users can manage customer interactions across various channels effectively. This solution helps businesses adapt to evolving communication needs and integrate existing systems without significant disruption. With flexible SIP-Trunks, organizations can scale their telephony solutions as required. Key capabilities: omnichannel customer service office telephony Bring the Own Carrier (BYOC) media interactive SIP-Trunks Best for: businesses that need to manage complex communication setups efficiently.

Routing Solution Details

Vendor
Sound of Data
Year Launched
1991
Location
Waalhaven Oz 83L, Rotterdam, Zuid-Holland 3087 BM, NL
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Russian, Mandarin, Japanese, Korean, Arabic
Users
Customer Service Teams, Telecom Companies, Contact Centers, Sales Teams, Marketing Teams, Customer Support Teams, CX Leaders, Service Providers
Industries Served
Telecom, Contact Center Solutions, Conversational AI, Customer Experience (CX), Business Telephony, Media Interactive Solutions, Omnichannel Platforms, Voice Channel Consultancy, Conversational IVR, Analytics & Dashboards, IT & Technology, International Customer Service, Enterprise Solutions
Tags
Routing Solution, Call Center, Telephony, Cisco

Routing Solution's In-App Market Place

Does Routing Solution have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£), Jpy (¥), Aud (A$), Cad (C$), Cny (¥), Rub (₽), Idr (Rp).

Pros & Cons

  • Improved Customer Accessibility: Offers solutions for various communication channels (phone, text, video chat) and international reach with local phone numbers.
  • Enhanced Customer Experience: Provides tools for automation (AI chatbots), personalized interactions, and data-driven insights for improvement.
  • Streamlined Contact Center Operations: Delivers omnichannel platforms and consultancy services to manage interactions efficiently.
  • Scalability and Customization: Caters to businesses of various sizes and offers custom telephony solutions.
  • Limited Pricing Information: Website doesn't readily display pricing details.
  • Unclear User Interface: Lack of product screenshots makes it difficult to assess user experience.
  • Integration Complexity: Integrating various functionalities and platforms might require technical expertise.

Routing Solution's Support Options

Routing Solution's Alternatives