About SanCCS
SanCCS is a contact center software from SAN Softwares Pvt Ltd that supports business requirements. It provides Calling Solution, Industry Specific Solution, and AI Solution so businesses can effectively manage their communication needs. The platform is designed to enable businesses on a global scale with notable support readily available. Users can easily connect with support executives for assistance with various features. Key capabilities: advanced reporting customizable workflows multi-channel support real-time analytics integration with existing systems Best for: businesses that need comprehensive contact center management solutions.
SanCCS Details
Vendor
SAN Softwares Pvt Ltd
Year Launched
2000
Location
419, 4th Floor, M3M Urbana, Sector 67, Gurugram, Haryana 122018
Deployment
cloud, on premise, windows, linux, ios, android
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Mandarin Chinese, Japanese, Korean, Russian, Arabic, Dutch, Swedish, Norwegian
Users
Education, Institutions, Health, Hotel, BPO, Call Center, Auto Industry, Govt Sector, Tour & Travel, Transport, Restaurants, Food Chains, Finance, Banking and NBFC
Industries Served
Healthcare, Education, Finance, Retail
Tags
Call Center, SanCCS, Battelle
SanCCS's In-App Market Place
Does SanCCS have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
INR (₹)
Pros & Cons
- Comprehensive Features: Offers a wide range of call center functionalities, including omnichannel communication, live monitoring, CRM integration, and reporting.
- User-Friendly Interface: Reviews indicate the UX is good and user-friendly, and implementation is simple.
- Excellent Customer Support: Multiple reviews highlight the good support provided by the company during and after onboarding.
- Easy Integration: Integrates easily with existing CRM systems, WhatsApp, email, and SMS.
- Valuable Reporting: MIS (Management Information System) reporting is considered very useful for management.
- Cost-Effective: One reviewer specifically mentioned it being a "Value for Money Solution" at a nominal cost.
- Customizable: Offers flexibility to mold the call center solution according to user requirements.
- Limited AI Features: One reviewer mentioned the lack of AI features as a potential area for improvement.
- Admin Panel Improvements: One review suggests some features in the admin panel need to be improved.
- UI/UX Could Be Modernized: Two reviewers mentioned the need for UI enhancements and an updated color theme, suggesting the current interface might appear outdated.
- No Free Trial: A significant disadvantage for potential customers who want to test the software before purchasing.