About SanCCS
SanCCS is a contact center software from SAN Softwares Pvt Ltd that supports business requirements. It provides Calling Solution, Industry Specific Solution, and AI Solution so businesses can effectively manage their communication needs. The platform is designed to enable businesses on a global scale with notable support readily available. Users can easily connect with support executives for assistance with various features. Key capabilities: advanced reporting customizable workflows multi-channel support real-time analytics integration with existing systems Best for: businesses that need comprehensive contact center management solutions.
SanCCS by Battelle is a comprehensive call center software designed to streamline customer service operations and enhance efficiency. Its standout features include advanced call routing, real-time analytics, and seamless integration with CRM systems. The user interface of SanCCS is intuitive and user-friendly, with a clean design layout that facilitates easy navigation. One of the unique design elements that enhance user experience is the customizable dashboard that allows users to organize and display key metrics and KPIs according to their specific needs. The core functionalities of SanCCS set it apart from its competitors, with innovative tools such as predictive dialing, automated call distribution, and AI-driven chatbots. In terms of performance, SanCCS excels in speed, efficiency, and reliability, particularly when managing large datasets or handling complex call center operations. The software integrates smoothly with other tools such as CRM systems, ticketing platforms, and workforce management solutions, making it a versatile and adaptable choice for call centers of all sizes.
Pros & Cons
- Comprehensive Features: Offers a wide range of call center functionalities, including omnichannel communication, live monitoring, CRM integration, and reporting.
- User-Friendly Interface: Reviews indicate the UX is good and user-friendly, and implementation is simple.
- Excellent Customer Support: Multiple reviews highlight the good support provided by the company during and after onboarding.
- Easy Integration: Integrates easily with existing CRM systems, WhatsApp, email, and SMS.
- Valuable Reporting: MIS (Management Information System) reporting is considered very useful for management.
- Cost-Effective: One reviewer specifically mentioned it being a "Value for Money Solution" at a nominal cost.
- Customizable: Offers flexibility to mold the call center solution according to user requirements.
- Limited AI Features: One reviewer mentioned the lack of AI features as a potential area for improvement.
- Admin Panel Improvements: One review suggests some features in the admin panel need to be improved.
- UI/UX Could Be Modernized: Two reviewers mentioned the need for UI enhancements and an updated color theme, suggesting the current interface might appear outdated.
- No Free Trial: A significant disadvantage for potential customers who want to test the software before purchasing.
Features
Key features
Handles customer interactions across multiple channels (email, chat, SMS, web phone, video calling, social media like Facebook, Viber, WhatsApp, and Twitter).
Provides real-time insights into agent activity with speech analytics.
Allows for automated report generation and distribution.
Offers tools to monitor call center metrics and KPIs.
Enables agents to work remotely using their mobile phones.
Provides tools for quality assurance, including call recording, questionnaires, and reporting.
Integrates with various CRM platforms (Zoho, Salesforce, HubSpot, etc.).
Additional features
Distributes calls based on different parameters (e.g., agent skill, call priority).
Offers a built-in CRM and integrates with external CRM systems (Zoho, Salesforce, No Paper Forms, Leadsquared, Pipedrive, Kapture, Zendesk, Freshdesk, Hubspot, Microsoft Dynamics 365, SugarCRM, Vtiger etc.) for unified customer data.
Enables real-time monitoring of agent calls, quality assessment tools, and call recording for training and analysis.
Supports multiple communication channels (email, chat, SMS, web phone, video calling, social media).
Provides data and reports on key call center metrics.
Offers tools for managing and monitoring agent performance, including reporting and analytics.
Allows agents to access call center features from their mobile devices.
Provides tools for quality assurance, including designing questionnaires, conducting assessments, generating reports, and providing feedback.
Automates the generation and distribution of reports via email.
Mentioned in FAQs, suggesting outbound dialing capabilities.
Also mentioned in FAQs, indicating automated call routing and self-service options.
Mentioned in FAQs, suggesting intelligent call distribution based on various criteria.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About SanCCS
SanCCS is a contact center software from SAN Softwares Pvt Ltd that supports business requirements. It provides Calling Solution, Industry Specific Solution, and AI Solution so businesses can effectively manage their communication needs. The platform is designed to enable businesses on a global scale with notable support readily available. Users can easily connect with support executives for assistance with various features. Key capabilities: advanced reporting customizable workflows multi-channel support real-time analytics integration with existing systems Best for: businesses that need comprehensive contact center management solutions.
SanCCS Details
SanCCS's In-App Market Place
Does SanCCS have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
INR (â‚ą)
Pros & Cons
- Comprehensive Features: Offers a wide range of call center functionalities, including omnichannel communication, live monitoring, CRM integration, and reporting.
- User-Friendly Interface: Reviews indicate the UX is good and user-friendly, and implementation is simple.
- Excellent Customer Support: Multiple reviews highlight the good support provided by the company during and after onboarding.
- Easy Integration: Integrates easily with existing CRM systems, WhatsApp, email, and SMS.
- Valuable Reporting: MIS (Management Information System) reporting is considered very useful for management.
- Cost-Effective: One reviewer specifically mentioned it being a "Value for Money Solution" at a nominal cost.
- Customizable: Offers flexibility to mold the call center solution according to user requirements.
- Limited AI Features: One reviewer mentioned the lack of AI features as a potential area for improvement.
- Admin Panel Improvements: One review suggests some features in the admin panel need to be improved.
- UI/UX Could Be Modernized: Two reviewers mentioned the need for UI enhancements and an updated color theme, suggesting the current interface might appear outdated.
- No Free Trial: A significant disadvantage for potential customers who want to test the software before purchasing.
SanCCS's Support Options
SanCCS's Alternatives
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