Siplink Call Center logo

Siplink Call Center

by Siplink Communications · Since 2012
No reviews yet
Active1+ countriesCloud
Quick facts
VendorSiplink Communications
Year launched2012
StatusActive
LocationIPLINK Communications Pvt. Ltd. Level 3, Third Floor, Anmol Palani, No.88, Gopathi Narayanaswami Chetty Rd, T. Nagar, Chennai, Tamil Nadu 600017
Countries served1+
Languages1
Integrations4+
Free tierN/A
Free trialN/A
Contact salesN/A

About Siplink Call Center

Siplink Call Center is a call center software from Siplink Communications that supports effective customer communication. It offers features such as automatic call distribution, call recording, and real-time reporting so businesses can manage incoming calls efficiently. This platform is designed to improve agent productivity and improve customer satisfaction through advanced call management tools. Additionally, it provides integration with CRM systems to simplify customer data access. Key capabilities: automatic call distribution call recording real-time reporting CRM integration performance analytics Best for: customer service teams that need to manage high volumes of incoming calls effectively.

Siplink Call Center is a comprehensive call center software developed by Siplink Communications, designed to help businesses manage customer interactions efficiently. Its primary purpose is to streamline call management processes, offering features like automatic call distribution, call recording, and real-time analytics. With Siplink Call Center, businesses can set up a remote team of support executives and manage calls from customers and prospects on-the-go. The software also includes CRM integration, allowing agents to access customer profiles and provide personalized service. Additionally, Siplink Call Center’s reporting tools enable managers to track performance metrics, identify trends, and optimize operations. The user interface of Siplink Call Center is intuitive and user-friendly. It features a clean design with easy navigation, making it accessible even for those who are not tech-savvy. The dashboard is well-organized, providing quick access to essential functions and real-time data. Unique design elements, such as customizable widgets and color-coded alerts, enhance the user experience and help agents stay on top of their tasks. Siplink Call Center offers a range of functionalities and features that set it apart from its competitors.

Pros & Cons

Pros
  • 1. Cloud-based: No hardware or infrastructure needed, accessible from anywhere with an internet connection.
  • 2. Cost-effective: Eliminates setup and maintenance costs of traditional systems, potentially reduces per-call costs.
  • 3. Scalability: Easily add or remove agents as needed to handle call volume fluctuations.
  • 4. Remote work: Enables agents to work from anywhere with an internet connection.
  • 5. Management features: Real-time performance monitoring, call recording, and team management tools.
  • 6. Advanced features: Includes features like call routing, IVR, call analytics, and integrations with CRM systems (depending on plan).
  • 7. Security: Secure cloud hosting with encryption standards for call data protection.
  • 8. Improved customer experience: Features like call routing, IVR, and call recording can improve customer experience.
Cons
  • 1. Vendor lock-in: Switching to another provider could be difficult.
  • 2. Reliance on internet: Requires a stable and reliable internet connection to function properly.
  • 3. Data security concerns: Data security breaches could occur if not properly protected.
  • 4. Limited information on support: Information on support options and response times is not readily available.
  • 5. Unclear user interface: The website copy is repetitive and lacks visuals, making it difficult to understand the user interface.
  • 6. Limited reviews: Finding independent user reviews of the software can be challenging.

Features

Key features

1. Cloud-Based & Remote Teams

Manage calls and support staff remotely, accessible from anywhere with an internet connection. No hardware setup required.

2. Scalability & Cost-Effectiveness

Easily scale your call center up or down based on needs, eliminating infrastructure costs.

3. Call Analytics & Performance Monitoring

Gain insights into call performance and agent productivity with built-in analytics and live dashboards.

4. Flexible Call Routing & Distribution

Utilize features like ACD (Automatic Call Distribution), IVR (Interactive Voice Response), and Blended Calls for efficient call handling.

5. Security & Encrypted Communication

Benefit from secure cloud hosting with multiple encryption standards for safe communication.

Additional features

1. Cloud-Based System

Software operates entirely online.

2. Remote Team Management

Manage and monitor remote support agents.

3. Inbound & Outbound Calls

Handle both incoming and outgoing business calls.

4. Instant Online Availability

No setup time required, immediate access.

5. Zero Capital Investment

No hardware costs associated with the software.

6. Call Analytics

Analyze call data to improve business growth.

7. Distributed Team Management

Manage geographically dispersed support teams.

8. Live Dashboard

View real-time call activity and agent performance.

9. Call Recording

Record calls for training and quality assurance purposes.

10. Dedicated Extensions

Assign unique phone extensions to agents.

11. Voicemail Management

Manage both personal and team voicemails.

12. Outbound Call Options

Utilize manual, preview, and predictive dialing modes.

13. Scheduled Callbacks

Schedule callback requests from customers.

14. Conference Calls

Conduct 3-way conference calls and transfers.

15. Inbound Call Routing

Route incoming calls efficiently with ACD.

16. Blended Calls

Handle both inbound and outbound calls within the same system.

17. Interactive Voice Response (IVR)

Implement automated menus for self-service options.

18. Broadcast & Survey Dialing

Conduct automated outbound campaigns (may require compliance checks).

19. Business Tags

Organize calls with custom tags for categorization.

20. VoIP Services

Integrates with VoIP technology for internet-based calls.

21. Hosted Solution

The software is hosted by the vendor, eliminating on-site maintenance.

22. Scalability

Easily adjust the number of agents and call volume as needed.

23. Cost-Effective

Affordable solution compared to traditional call center setups.

24. Security

Secure cloud hosting with encryption standards for call protection.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Call tracking
USD 18.95/mo
billed monthly
Business
USD 20.95/mo
billed monthly
Enterprise
USD 24.95/mo
billed monthly

Countries & Languages

1
Countries served
1
Interface languages
1
Billing currencies

Available in

All Countries.

Interface languages

Englsih

Billing currencies

🇺🇸USD

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