About Smartsupp
Smartsupp is a live chat software from Smartsupp that provides customer support solutions. It combines chat functionality, video recordings, and visitor analytics so businesses can engage with their customers effectively. The platform allows users to track visitor behavior on their website and access recorded chats to improve service quality. Smartsupp is designed for small to medium-sized businesses looking to improve their customer interactions and support efficiency. Key capabilities: live chat visitor tracking automated messages integrations analytics Best for: small to medium-sized businesses that need a reliable customer support system.
Smartsupp is an AI-powered customer service platform that combines live chat, AI-driven shopping assistants, and automation tools to help businesses enhance online sales and improve customer support. Designed to improve conversion rates, it offers personalized shopping assistance, real-time communication, and automated lead generation. Its AI assistant, Mira, learns about the business and offers product recommendations while addressing common customer queries. With over 100,000 users, including major brands like Audi, Volkswagen, and Citroën, Smartsupp is trusted by businesses of various sizes to engage visitors, optimize customer service, and boost sales. The user interface of Smartsupp is intuitive, featuring a customizable live chat widget that seamlessly integrates with websites, making it easy for businesses to communicate with customers. Agents can manage all customer interactions through a unified dashboard, which also provides valuable visitor insights to improve engagement strategies. The platform is compatible with numerous major e-commerce platforms like Shopify, PrestaShop, and WordPress, ensuring businesses can easily integrate it into their existing systems. Smartsupp also supports mobile devices, offering an SDK for businesses to use on iOS and Android platforms.
Pros & Cons
- +Easy-to-use platform with a great Android app.
- +Exceeded expectations, ideal for small businesses.
- +Free version is perfect for small non-profits with essential features.
- +Easy implementation and customizable chatbox.
- −Some lost conversations due to unclear client presence notification.
- −Issues with time zone settings.
- −Alerts and alarm sounds don't work on mobile.
Features
Key features
- Mira AI Shopping Assistant
- A powerful AI assistant that learns your business, helps customers with product recommendations, answers common questions, and provides 24/7 support.
- Live Chat
- Real-time interaction with customers, enabling businesses to engage directly and boost customer loyalty.
- Chatbots
- Automates interactions for lead generation, customer support, and product advice, even after working hours.
- Lead Generation
- Smartsupp helps capture leads around the clock, ensuring no opportunity is missed.
- AI-Driven Engagement
- Automated message tailoring based on visitor behavior and interactions for better conversion rates.
- Customizable Widget
- A chat widget that can be customized to match the business's brand identity, improving user experience.
- Multichannel Support
- Manage customer interactions across different platforms, such as Facebook Messenger, from one centralized dashboard.
Additional features
- Mira AI
- Instant assistance and product recommendations powered by AI.
- Live Chat
- Communicate with customers in real time to drive engagement.
- Chatbot Flows
- Automate customer interactions with predefined flows.
- Lead Generation
- Collect leads 24/7 and hand them off to your sales team.
- AI Engagement
- Engage visitors at the right time to improve conversions.
- Customizable Widget
- Easy-to-integrate chat widget that fits your site design.
- Visitor Insights
- Gather visitor data to improve engagement strategies.
- Multilingual Support
- Engage customers in various languages, enhancing global reach.
- Automated Segmentation
- Organize users into specific segments based on their behavior for targeted communication.
- Team Management
- Organize agents and assign roles to improve efficiency.
- Customer Satisfaction Rating
- Measure customer happiness after each chat.
Pricing
Monthly plans
Standard
USD 20
Mira Ai
USD 25
Pro
USD 30
Countries & Languages
Interface languages
Billing currencies
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About Smartsupp
Smartsupp is a live chat software from Smartsupp that provides customer support solutions. It combines chat functionality, video recordings, and visitor analytics so businesses can engage with their customers effectively. The platform allows users to track visitor behavior on their website and access recorded chats to improve service quality. Smartsupp is designed for small to medium-sized businesses looking to improve their customer interactions and support efficiency. Key capabilities: live chat visitor tracking automated messages integrations analytics Best for: small to medium-sized businesses that need a reliable customer support system.
Smartsupp Details
Smartsupp's In-App Market Place
Does Smartsupp have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Plans
Monthly plans
Standard
USD 20
Mira Ai
USD 25
Pro
USD 30
Accepted Payment Currencies
USD, CZK, EUR, PLN
Pros & Cons
- Easy-to-use platform with a great Android app.
- Exceeded expectations, ideal for small businesses.
- Free version is perfect for small non-profits with essential features.
- Easy implementation and customizable chatbox.
- Some lost conversations due to unclear client presence notification.
- Issues with time zone settings.
- Alerts and alarm sounds don't work on mobile.
Smartsupp's Support Options
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