About Softdial Contact Center
Softdial Contact Center is a contact center software from sytel that supports communication management. It provides call routing, reporting tools, and integration with CRM systems so businesses can efficiently manage customer interactions. Designed to cater to various contact center needs, it allows for both inbound and outbound calling, improving operational efficiency. Additionally, Softdial offers features such as real-time monitoring and performance analytics to help organizations make data-driven decisions. Key capabilities: call routing reporting tools CRM integration real-time monitoring performance analytics Best for: organizations that need to manage customer communications effectively.
Softdial Contact Center is a comprehensive software solution designed to streamline call center operations and enhance customer communications. With standout features like call recording, a cloud communication platform, customer engagement tools, and predictive dialer capabilities, this software aims to revolutionize the way businesses interact with their customers. The user interface of Softdial Contact Center is intuitive and user-friendly, making it easy for agents to navigate and access the tools they need. Unique design elements like customizable dashboards and real-time analytics enhance the user experience, allowing for better decision-making and improved efficiency in handling customer inquiries. One of the core functionalities that set Softdial Contact Center apart from its competitors is its IVR system, which provides a seamless customer experience by routing calls to the most appropriate agent based on predefined criteria. This innovative feature streamlines the call handling process and reduces wait times, leading to higher customer satisfaction levels. In terms of performance, Softdial Contact Center excels in speed, efficiency, and reliability, even when managing large datasets or complex operations.
Pros & Cons
- +High scalability for growing businesses.
- +Comprehensive analytics for data-driven decisions.
- +Global availability and multilingual capabilities.
- +Excellent compliance with international dialing regulations.
- +Customizable for different industries.
- −May have a steep learning curve for new users.
- −Pricing details are not transparent online.
- −Limited self-service options for smaller businesses.
- −Dependent on internet quality for cloud operations.
- −Certain advanced features may require additional costs.
Features
Key features
- xtra help when you want it with professional services from Sytel
- Provide CCaaS to multiple tenants with a single system hosted in the cloud
- Low cost per tenant, high margins be competitive, differentiate and add value while remaining independent
- Proven on all major cloud providers including Amazon AWS and Microsoft Azure
- Best-in-class resource footprint requiring minimal processing power and memory
- Integrate with any 3rd party applications/ services via comprehensive, mature and robust APIs
- Composable contact center software - custom fit to any environment - Integrate and swap out components using SCC’s API set, as used by our own software
- Add cloud capacity instantly and scale back as required, paying only for what you use
- Deploy new tenants in minutes on the fly, with no down time, managed from a single interface
- Customise, localise, white label CCaaS to fit any business needs
- Tailor all contact center software user interfaces to create a custom localised, branded desktop environment for each tenant
- Increase customer satisfaction providing fast, efficient service across all media channels
- Connect customer to the most appropriate agent with the right skills, the right tools and access to all data and contact history
- Maximise agent performance with best-of-breed, fully compliant predictive dialing
- Keep agents busy with multiple live sessions of any media channel, switching easily between them
- Maximise contact center productivity with automatic ‘best-available’ decisions for routing, dialing, agent blending and workload balancing
- Free up contact center supervisors to concentrate on managing agents, not technology
- Design efficient work flows for agents, IVR and bots in minutes with no specialist skills
- From the simple to the complex built in the visual drag-and-drop designer using the extensive component library
- Check contact center performance at a glance with charts, targets, KPIs and reports across all media channels
- Feed data to external databases for building custom reports to suit your business, in standard analytics tools
Additional features
- xtra help when you want it with professional services from Sytel
- Provide CCaaS to multiple tenants with a single system hosted in the cloud
- Low cost per tenant, high margins be competitive, differentiate and add value while remaining independent
- Proven on all major cloud providers including Amazon AWS and Microsoft Azure
- Best-in-class resource footprint requiring minimal processing power and memory
- Integrate with any 3rd party applications/ services via comprehensive, mature and robust APIs
- Composable contact center software - custom fit to any environment - Integrate and swap out components using SCC’s API set, as used by our own software
- Add cloud capacity instantly and scale back as required, paying only for what you use
- Deploy new tenants in minutes on the fly, with no down time, managed from a single interface
- Customise, localise, white label CCaaS to fit any business needs
- Tailor all contact center software user interfaces to create a custom localised, branded desktop environment for each tenant
- Increase customer satisfaction providing fast, efficient service across all media channels
- Connect customer to the most appropriate agent with the right skills, the right tools and access to all data and contact history
- Maximise agent performance with best-of-breed, fully compliant predictive dialing
- Keep agents busy with multiple live sessions of any media channel, switching easily between them
- Maximise contact center productivity with automatic ‘best-available’ decisions for routing, dialing, agent blending and workload balancing
- Free up contact center supervisors to concentrate on managing agents, not technology
- Design efficient work flows for agents, IVR and bots in minutes with no specialist skills
- From the simple to the complex built in the visual drag-and-drop designer using the extensive component library
- Check contact center performance at a glance with charts, targets, KPIs and reports across all media channels
- Feed data to external databases for building custom reports to suit your business, in standard analytics tools
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About Softdial Contact Center
Softdial Contact Center is a contact center software from sytel that supports communication management. It provides call routing, reporting tools, and integration with CRM systems so businesses can efficiently manage customer interactions. Designed to cater to various contact center needs, it allows for both inbound and outbound calling, improving operational efficiency. Additionally, Softdial offers features such as real-time monitoring and performance analytics to help organizations make data-driven decisions. Key capabilities: call routing reporting tools CRM integration real-time monitoring performance analytics Best for: organizations that need to manage customer communications effectively.
Softdial Contact Center Details
Softdial Contact Center's In-App Market Place
Does Softdial Contact Center have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
Usd ($), Eur (€), Gbp (£), Jpy (¥), Aud (A$), Cad (C$), Chf (Chf), Cny (¥), Ils (₪), Inr (₹), Rub (₽)
Pros & Cons
- High scalability for growing businesses.
- Comprehensive analytics for data-driven decisions.
- Global availability and multilingual capabilities.
- Excellent compliance with international dialing regulations.
- Customizable for different industries.
- May have a steep learning curve for new users.
- Pricing details are not transparent online.
- Limited self-service options for smaller businesses.
- Dependent on internet quality for cloud operations.
- Certain advanced features may require additional costs.
Softdial Contact Center's Support Options
Email Address
info@sytel.comContact
+44 129 638 1200Softdial Contact Center's Alternatives
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