About StringeeX
StringeeX is a communication platform from StringeeX that provides solutions for real-time voice and video calling, messaging, and interactive calling capabilities. It combines APIs for voice, video, and messaging, so developers can easily integrate communication features into their applications. StringeeX supports various use cases, including customer support, telehealth, and remote collaboration. The platform offers scalability and high-quality performance, making it suitable for businesses of all sizes. Additionally, StringeeX includes options for call recording, screen sharing, and SMS messaging to improve user use. Key capabilities: voice calling video conferencing messaging call recording screen sharing Best for: developers and businesses that need integrated communication solutions for their applications.
StringeeX is an advanced Smart Contact Center software designed to enhance customer experience, strengthen brand identity, and provide a competitive advantage to businesses. It optimizes investment by eliminating the need for costly infrastructure, IT teams, and operational personnel. With the ability to integrate seamlessly with CRM, ERP, and mobile applications, it boosts agent productivity, increases customer satisfaction, and ensures stable performance with an uptime of 99.9%. The software is already trusted by over 800 clients and supports more than 40 million end-users, making it a reliable and scalable solution for companies of various sizes. The user interface of StringeeX is intuitive and easy to navigate, allowing both agents and supervisors to manage customer interactions efficiently. Agents can handle voice calls, live chats, emails, and social media messages all from a unified dashboard. Supervisors can monitor and manage agent activity, track performance, and ensure that customer service standards are met in real time. The software also provides detailed reporting and analytics, which help businesses make data-driven decisions to improve their service quality and overall productivity.
Pros & Cons
- +Excellent ticketing system that consolidates customer support requests from various channels (hotline, video call, live-chat, social, email).
- +Omni-channel support for agents with a complete customer view.
- +Available on both website and mobile app (iOS and Android), allowing agents to use it anytime.
- +Good customer support from StringeeX.
- −No significant dislikes; provides all necessary features at a competitive price.
Features
Key features
- Voice Call Features
- Answer, end, hold, transfer calls, and make free internal calls. Multi-party conversations are supported, and calls can be redirected to personal phone numbers.
- Live Chat Features
- Enables real-time customer-agent chat with features like smart distribution, automatic response bots, and ticketing for missed chats.
- Facebook Fanpage Management
- Collect leads from Facebook comments/messages, reply to them directly, and manage customer interactions efficiently.
- Email Features
- Distribute emails to agents, send/receive attachments, and create tickets for each email received.
- Ticket Management
- Automatically create and distribute tickets, manage priorities, assign agents, and track ticket statuses.
- Customer Contact Management
- Organize customer information, assign priority, and coordinate calls with specific agents.
- Reports & Statistics
- Access real-time reports and detailed analytics on calls, agents, and customer interactions.
- Real-time Monitoring
- Supervisors can monitor live calls, track agent activity, and assess performance in real time.
Additional features
- Interactive Voice Response (IVR)
- Automate call handling and route calls effectively based on customer input.
- Automated Call Distribution
- Calls are intelligently routed to agents based on their skills, previous interactions, or specific assignments.
- Smart Call Distribution
- Ensure calls are routed to the most relevant agent, enhancing customer satisfaction and agent efficiency.
- Outbound Call Center
- Includes features like Preview Dialer, Progressive Dialer, and Predictive Dialer for outbound campaigns.
- Live Chat Management
- Distribute chats to agents automatically, create tickets for missed messages, and automate responses with bots.
- Social Media Management
- Manage customer interactions on Facebook and Zalo, collect leads, and respond to inquiries in real-time.
- Email Management
- Automatically distribute emails, create tickets, and track communication history.
- CRM Integration
- Manage contacts, track agent interactions, and generate detailed reports on customer activity.
- Reports & Analytics
- Detailed analytics on agent performance, call statistics, and ticket management.
- Training and Resources
- In-app resources for training agents and support personnel to optimize use of the platform.
Pricing
Monthly plans
Essentials
USD 15
Elevate
USD 39
Ultimate
USD 145
Countries & Languages
Interface languages
Billing currencies
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About StringeeX
StringeeX is a communication platform from StringeeX that provides solutions for real-time voice and video calling, messaging, and interactive calling capabilities. It combines APIs for voice, video, and messaging, so developers can easily integrate communication features into their applications. StringeeX supports various use cases, including customer support, telehealth, and remote collaboration. The platform offers scalability and high-quality performance, making it suitable for businesses of all sizes. Additionally, StringeeX includes options for call recording, screen sharing, and SMS messaging to improve user use. Key capabilities: voice calling video conferencing messaging call recording screen sharing Best for: developers and businesses that need integrated communication solutions for their applications.
StringeeX Details
StringeeX's In-App Market Place
Does StringeeX have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Plans
Monthly plans
Essentials
USD 15
Elevate
USD 39
Ultimate
USD 145
Accepted Payment Currencies
USD ($)
Pros & Cons
- Excellent ticketing system that consolidates customer support requests from various channels (hotline, video call, live-chat, social, email).
- Omni-channel support for agents with a complete customer view.
- Available on both website and mobile app (iOS and Android), allowing agents to use it anytime.
- Good customer support from StringeeX.
- No significant dislikes; provides all necessary features at a competitive price.
StringeeX's Support Options
Email Address
info@stringee.comContact
+1 707 988 6789Community Forums
https://www.facebook.com/groups/262851282506725StringeeX's Alternatives
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