About Support Board
Support Board is a chatbot software from Schiocco that provides AI customer service to automate the customers' communication. It combines smart chat functionality, marketing integration, and AI-powered support, so businesses can effectively interact with customers while saving time. Designed for teamwork between people and chatbots, Support Board improves the customer use through various demo options. Users can explore features such as Live Demo, Admin Demo, Chat Demo, Tickets Demo, and Articles Demo to understand its full potential. Key capabilities: Smart Chat AI-Powered Support Marketing Integration Demo Options Team Collaboration Best for: businesses that need efficient customer service automation.
Support Board by Schiocco is a powerful live chat and help desk software designed to enhance customer support, streamline communications, and optimize engagement. Whether a business is a small startup or a large enterprise, Support Board offers an intuitive and cost-effective solution that helps teams manage customer inquiries seamlessly. Unlike many competing solutions that require ongoing monthly or annual subscriptions, Support Board stands out by offering a one-time purchase model, making it an affordable and scalable option. The software is designed to bridge the gap between customer support teams and users, featuring key functionalities such as real-time live chat, AI-driven automation, multi-channel support, ticketing system integration, and multilingual capabilities. By consolidating customer conversations from various platforms like Facebook Messenger, WhatsApp, Telegram, and website chat widgets, Support Board allows businesses to streamline customer interactions and improve response times. One of the standout aspects of Support Board is its intuitive and modern user interface.
Pros & Cons
- +• Extensive customization options and a wide range of features, including valuable integrations like Slack.
- +• Excellent customer support that is responsive and helpful.
- +• One-time, affordable pricing model offers great value compared to subscription-based alternatives.
- +• On-premise installation ensures data privacy and security.
- +• AI-powered bots and features enhance customer communication automation.
- −• No desktop app available for Windows or Linux for instant notifications.
- −• Initial setup may require some technical knowledge, like enabling PHP functions.
- −• Limited marketplace apps compared to more established platforms.
Features
Key features
- 1. AI-Driven Chatbots & Human Agent Chat System
- Automates customer communication with AI while also allowing for human intervention when needed.
- 2. Improved Customer Support
- Tools designed to enhance customer service and live chat experiences.
- 3. Smart Bot (No-Code Chatbot Builder)
- Enables the creation and deployment of conversational chatbots without requiring coding knowledge.
- 4. Marketing Automation
- Tools to boost revenue, generate leads, and streamline sales processes.
- 5. Lightweight and Fast
- Designed for performance, minimizing the impact on website speed (highlighted by expert reviews).
- 6. WordPress/WooCommerce Integration
- Specifically mentioned as a professional support plugin for these platforms.
- 7. Ease of Installation and Configuration
- Praised for its simple setup process.
- 8. Responsive Customer Support
- The developer is noted for providing fast and helpful support.
Additional features
- 1. Live Chat
- Real-time communication with customers.
- 2. Human Agent Chat System
- Allows customer service representatives to interact directly with website visitors.
- 3. Tools for Enhanced Customer Experience
- Likely includes features like chat transcripts, canned responses, agent routing, and more (not explicitly stated but implied).
- 4. AI-Powered Chatbots
- Automates responses to common customer queries.
- 5. No-Code Chatbot Builder
- Users can create and customize chatbots without programming skills.
- 6. Easy Automation of Customer Service
- Streamlines support by handling routine inquiries.
- 7. Likely Customizable Chatbot Responses
- Although not explicitly mentioned, this is a standard feature in chatbot builders.
- 8. Lead Generation
- Tools to capture and qualify potential customers.
- 9. Sales Workflow Improvement
- Features designed to optimize the sales process.
- 10. Revenue Increase
- Aimed at helping businesses boost their sales through better engagement.
- 11. Marketing Automation Tools
- Specific tools are not detailed but likely include features like targeted messaging, automated follow-ups, and campaign management.
- 12. Agent Management
- Likely includes features to manage multiple agents, assign chats, and monitor performance.
- 13. User Profiles
- Probably stores information about customers for personalized interactions.
- 14. WordPress Plugin
- Specifically designed for WordPress websites.
- 15. PHP Integration
- Mentioned as a feature, indicating deeper integration capabilities with PHP-based systems.
- 16. API Access
- Allows developers to extend and customize Support Board's functionality.
- 17. Documentation
- Provides comprehensive information for developers on how to use the API and integrate Support Board.
- 18. Changelog
- Keeps track of updates and new features added to the plugin.
- 19. WordPress & PHP Support
- Tailored resources and assistance for these platforms.
- 20. Documentation
- Comprehensive guides and tutorials.
- 21. API Documentation
- Specific documentation for developers using the API.
- 22. Changelog
- A record of all changes made to the plugin.
- 23. Affiliate Program
- A way to earn money by promoting Support Board.
- 24. Blog
- Likely contains articles, tips, and news related to customer support, live chat, and chatbots.
- 25. Live Demo
- Allows potential customers to try out the features before purchasing.
- 26. SaaS Version
- Suggests a cloud-based version of Support Board might be available.
- 27. Chat Transcripts
- Ability to save and review past chat conversations.
- 28. Canned Responses
- Pre-written responses for frequently asked questions.
- 29. File Sharing
- Ability to send and receive files during a chat.
- 30. Visitor Tracking
- Monitoring website visitor behavior and activity.
- 31. Offline Forms
- Allowing customers to leave messages when agents are unavailable.
- 32. Integrations
- Connections with other popular tools and services (CRM, email marketing, etc.).
- 33. Reporting and Analytics
- Data on chat performance, customer satisfaction, etc.
- 34. Customization
- Ability to customize the look and feel of the chat interface.
- 35. Security
- Measures to protect user data and privacy.
Pricing
Monthly plans
Php
USD 59
Countries & Languages
Interface languages
Billing currencies
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About Support Board
Support Board is a chatbot software from Schiocco that provides AI customer service to automate the customers' communication. It combines smart chat functionality, marketing integration, and AI-powered support, so businesses can effectively interact with customers while saving time. Designed for teamwork between people and chatbots, Support Board improves the customer use through various demo options. Users can explore features such as Live Demo, Admin Demo, Chat Demo, Tickets Demo, and Articles Demo to understand its full potential. Key capabilities: Smart Chat AI-Powered Support Marketing Integration Demo Options Team Collaboration Best for: businesses that need efficient customer service automation.
Support Board Details
Support Board's In-App Market Place
Does Support Board have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Php
USD 59
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NOK (kr)
Pros & Cons
- • Extensive customization options and a wide range of features, including valuable integrations like Slack.
- • Excellent customer support that is responsive and helpful.
- • One-time, affordable pricing model offers great value compared to subscription-based alternatives.
- • On-premise installation ensures data privacy and security.
- • AI-powered bots and features enhance customer communication automation.
- • No desktop app available for Windows or Linux for instant notifications.
- • Initial setup may require some technical knowledge, like enabling PHP functions.
- • Limited marketplace apps compared to more established platforms.
Support Board's Support Options
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