About Support Board
Support Board is a chatbot software from Schiocco that provides AI customer service to automate the customers' communication. It combines smart chat functionality, marketing integration, and AI-powered support, so businesses can effectively interact with customers while saving time. Designed for teamwork between people and chatbots, Support Board improves the customer use through various demo options. Users can explore features such as Live Demo, Admin Demo, Chat Demo, Tickets Demo, and Articles Demo to understand its full potential. Key capabilities: Smart Chat AI-Powered Support Marketing Integration Demo Options Team Collaboration Best for: businesses that need efficient customer service automation.
Support Board by Schiocco is a powerful live chat and help desk software designed to enhance customer support, streamline communications, and optimize engagement. Whether a business is a small startup or a large enterprise, Support Board offers an intuitive and cost-effective solution that helps teams manage customer inquiries seamlessly. Unlike many competing solutions that require ongoing monthly or annual subscriptions, Support Board stands out by offering a one-time purchase model, making it an affordable and scalable option. The software is designed to bridge the gap between customer support teams and users, featuring key functionalities such as real-time live chat, AI-driven automation, multi-channel support, ticketing system integration, and multilingual capabilities. By consolidating customer conversations from various platforms like Facebook Messenger, WhatsApp, Telegram, and website chat widgets, Support Board allows businesses to streamline customer interactions and improve response times. One of the standout aspects of Support Board is its intuitive and modern user interface.
Pros & Cons
- • Extensive customization options and a wide range of features, including valuable integrations like Slack.
- • Excellent customer support that is responsive and helpful.
- • One-time, affordable pricing model offers great value compared to subscription-based alternatives.
- • On-premise installation ensures data privacy and security.
- • AI-powered bots and features enhance customer communication automation.
- • No desktop app available for Windows or Linux for instant notifications.
- • Initial setup may require some technical knowledge, like enabling PHP functions.
- • Limited marketplace apps compared to more established platforms.
Features
Key features
Automates customer communication with AI while also allowing for human intervention when needed.
Tools designed to enhance customer service and live chat experiences.
Enables the creation and deployment of conversational chatbots without requiring coding knowledge.
Tools to boost revenue, generate leads, and streamline sales processes.
Designed for performance, minimizing the impact on website speed (highlighted by expert reviews).
Specifically mentioned as a professional support plugin for these platforms.
Praised for its simple setup process.
The developer is noted for providing fast and helpful support.
Additional features
Real-time communication with customers.
Allows customer service representatives to interact directly with website visitors.
Likely includes features like chat transcripts, canned responses, agent routing, and more (not explicitly stated but implied).
Automates responses to common customer queries.
Users can create and customize chatbots without programming skills.
Streamlines support by handling routine inquiries.
Although not explicitly mentioned, this is a standard feature in chatbot builders.
Tools to capture and qualify potential customers.
Features designed to optimize the sales process.
Aimed at helping businesses boost their sales through better engagement.
Specific tools are not detailed but likely include features like targeted messaging, automated follow-ups, and campaign management.
Likely includes features to manage multiple agents, assign chats, and monitor performance.
Probably stores information about customers for personalized interactions.
Specifically designed for WordPress websites.
Mentioned as a feature, indicating deeper integration capabilities with PHP-based systems.
Allows developers to extend and customize Support Board's functionality.
Provides comprehensive information for developers on how to use the API and integrate Support Board.
Keeps track of updates and new features added to the plugin.
Tailored resources and assistance for these platforms.
Comprehensive guides and tutorials.
Specific documentation for developers using the API.
A record of all changes made to the plugin.
A way to earn money by promoting Support Board.
Likely contains articles, tips, and news related to customer support, live chat, and chatbots.
Allows potential customers to try out the features before purchasing.
Suggests a cloud-based version of Support Board might be available.
Ability to save and review past chat conversations.
Pre-written responses for frequently asked questions.
Ability to send and receive files during a chat.
Monitoring website visitor behavior and activity.
Allowing customers to leave messages when agents are unavailable.
Connections with other popular tools and services (CRM, email marketing, etc.).
Data on chat performance, customer satisfaction, etc.
Ability to customize the look and feel of the chat interface.
Measures to protect user data and privacy.
Pricing
Monthly plans
Countries & Languages
Interface languages
Billing currencies
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About Support Board
Support Board is a chatbot software from Schiocco that provides AI customer service to automate the customers' communication. It combines smart chat functionality, marketing integration, and AI-powered support, so businesses can effectively interact with customers while saving time. Designed for teamwork between people and chatbots, Support Board improves the customer use through various demo options. Users can explore features such as Live Demo, Admin Demo, Chat Demo, Tickets Demo, and Articles Demo to understand its full potential. Key capabilities: Smart Chat AI-Powered Support Marketing Integration Demo Options Team Collaboration Best for: businesses that need efficient customer service automation.
Support Board Details
Support Board's In-App Market Place
Does Support Board have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NOK (kr)
Pros & Cons
- • Extensive customization options and a wide range of features, including valuable integrations like Slack.
- • Excellent customer support that is responsive and helpful.
- • One-time, affordable pricing model offers great value compared to subscription-based alternatives.
- • On-premise installation ensures data privacy and security.
- • AI-powered bots and features enhance customer communication automation.
- • No desktop app available for Windows or Linux for instant notifications.
- • Initial setup may require some technical knowledge, like enabling PHP functions.
- • Limited marketplace apps compared to more established platforms.
Support Board's Support Options
Support Board's Alternatives
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