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Support.cc

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Software Status:Active

About Support.cc

Support.cc is a help desk software from 500apps that provides a capable ticketing tool to serve the customers better. It combines team chat, a business phone system, video conferencing, an email provider, and cloud storage so users can manage all their support needs from one system. With access to 50 apps for just $14.99 per user, it offers a cost-effective solution for businesses looking to consolidate their support services. The software allows for efficient communication and collaboration among team members, ensuring that customer inquiries are addressed promptly. Key capabilities: Teams.cc Team Chat PBXPlus Business Phone System 500Conference Video Conferencing 500Mail Email Provider 500Box Beta Cloud Storage Best for: businesses that need a comprehensive help desk solution.

Support.cc Details

Vendor
500apps
Year Launched
2018
Location
99 Wall Street #1135 New York, NY 10005
Deployment
cloud
Training Options
documentation, videos, live online
Countries Served
All Countries.
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese
Users
Small businesses, mid-sized companies, enterprises, customer service teams, IT support teams, sales teams, marketing professionals, HR professionals, operations managers, developers, project managers.
Industries Served
Technology, finance, healthcare, retail, hospitality, manufacturing, education, telecommunications, real estate, logistics, government, professional services, e-commerce, legal.
Tags
Complaint Management, Customer Communications Management, Customer Engagement, Customer Service, Customer Support, Help Desk, Service Desk.

Support.cc's In-App Market Place

Does Support.cc have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£), Cad (CA$), Aud (A$), Chf (CHF), Jpy (¥), Cny (¥), Inr (₹), Rub (₽), Brl (R$), Zar (R), Ars (AR$)

Pros & Cons

  • Comprehensive Feature Set: Users highlight features like ticket management, contact management, CRM integration, canned messages, and group management as being valuable for business needs.
  • Ease of Use: Reviewers consistently mention the software is user-friendly and easy to set up, with setup taking only minutes.
  • Potential for Business Growth: One reviewer explicitly states that Support.cc helped their business grow.
  • Potential for Overwhelm: Having 50 apps in one suite, while appealing for breadth, could be overwhelming for users.
  • Depth of Features in Individual Apps: To offer 50 apps at a low price, some individual applications within the suite might lack the depth of features or specialization found in dedicated, standalone software solutions for specific needs.

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