Support.cc

Access a wide range of 50 different software applications covering various business needs for a single subscription price.

Offered at a flat, affordable price point of $14.99 per user for 50 apps, marketed as extremely competitive.

Designed as an integrated suite, aiming to connect different business functions and data across the included applications.

Applications are hosted in the cloud, providing accessibility from anywhere with an internet connection and scalability for businesses.

Connects with popular third-party applications like Gmail, various CRM systems, and email marketing services to extend functionality and streamline workflows.

Offers 24/5 customer support via email and chat for all plans, with phone support and dedicated account representatives for higher-tier plans.

Provides a 99.5% global uptime guarantee for standard cloud plans and 99.99% for Enterprise and Hosted plans, ensuring service reliability.

Offers cloud-hosted, yearly enterprise, and on-premises hosted options to cater to different security and compliance needs.

Standard cloud plans do not have limitations on feature usage, allowing full access to functionalities.

Enables users to create and manage multiple workspaces, potentially for different teams or projects.

Consolidates support requests from various channels into a single system for organized management and tracking.

Allows users to categorize tickets for better organization and reporting.

Enables prioritization of tickets based on urgency or service level agreements.

Features for assigning tickets to support agents and managing agent workloads.

Provides real-time visibility into ticket status and progress.

Enables customer support interactions across various communication channels.

Integrates email communication for ticket creation and responses.

Built-in live chat functionality for real-time customer assistance.

Integrates with an AI chatbot for automated initial responses and basic support.

Allows creation of a self-service knowledge base for customers to find answers independently, reducing support load.

Capability to manage support interactions originating from social media platforms.

Includes tools to automate repetitive tasks and streamline support workflows.

Allows creation of rules to automate ticket routing, responses, and escalations.

Provides features for managing customer contact information and interaction history.

Centralized contact database for customer information.

Integrates with CRM systems to provide a comprehensive customer view.

Offers reporting tools to monitor customer service performance and identify areas for improvement.

Generates reports on key metrics like ticket resolution times, customer satisfaction, and agent performance.

Built-in task management to help agents organize follow-up actions and ensure timely resolution.

Streamlines and optimizes support workflows from ticket creation to resolution.

Enables grouping and categorization of tickets for efficient handling and reporting.

Tools for planning, managing, and tracking projects.

Enables creation of online forms for data collection and surveys.

Facilitates online appointment scheduling and management.

Tools to automate repetitive tasks across different applications.

Software to model, automate, and optimize business processes.

Likely an integration platform to connect 500apps with other external services.

Enables digital signing of documents.

Higher uptime commitment compared to the standard cloud plan.

Access to phone-based customer support in addition to email and chat.

Personalized support and account management.

Assistance with initial setup and platform adoption.

Option for white labeling (unclear if included or extra cost).

Enhanced security measures and compliance features.

Software hosted on the user's own servers for maximum control and security.

Complete on-premises deployment.

High uptime commitment.

Users provide their own server infrastructure.

Option for white labeling (unclear if included or extra cost).