About Support.cc
Support.cc is a help desk software from 500apps that provides a capable ticketing tool to serve the customers better. It combines team chat, a business phone system, video conferencing, an email provider, and cloud storage so users can manage all their support needs from one system. With access to 50 apps for just $14.99 per user, it offers a cost-effective solution for businesses looking to consolidate their support services. The software allows for efficient communication and collaboration among team members, ensuring that customer inquiries are addressed promptly. Key capabilities: Teams.cc Team Chat PBXPlus Business Phone System 500Conference Video Conferencing 500Mail Email Provider 500Box Beta Cloud Storage Best for: businesses that need a comprehensive help desk solution.
Support.cc by 500apps is a comprehensive service desk software designed to enhance customer support and IT service management for businesses of all sizes. It offers a robust set of features to streamline issue resolution, automate support workflows, and improve team collaboration. With its cloud-based infrastructure, [Support.cc](http://Support.cc) ensures businesses can manage customer queries efficiently from anywhere. The software is equipped with essential functionalities such as ticket management, automated workflows, SLA tracking, knowledge base creation, and multi-channel communication support. By integrating these features into a centralized platform, [Support.cc](http://Support.cc) helps businesses reduce response times, optimize resources, and enhance the overall customer experience. The user interface of [Support.cc](http://Support.cc) is designed to be user-friendly and intuitive, making it accessible even for users with minimal technical knowledge. The dashboard provides a well-organized layout, allowing teams to navigate the platform with ease. Key functions such as ticket tracking, customer interactions, and workflow automation are clearly displayed, ensuring that support agents can find what they need without unnecessary complications. The software also offers customization options, enabling businesses to tailor the interface according to their specific workflows and requirements.
Pros & Cons
- +Comprehensive Feature Set: Users highlight features like ticket management, contact management, CRM integration, canned messages, and group management as being valuable for business needs.
- +Ease of Use: Reviewers consistently mention the software is user-friendly and easy to set up, with setup taking only minutes.
- +Potential for Business Growth: One reviewer explicitly states that Support.cc helped their business grow.
- −Potential for Overwhelm: Having 50 apps in one suite, while appealing for breadth, could be overwhelming for users.
- −Depth of Features in Individual Apps: To offer 50 apps at a low price, some individual applications within the suite might lack the depth of features or specialization found in dedicated, standalone software solutions for specific needs.
Features
Key features
- 50 Apps for One Price
- Offers a suite of 50 different SaaS applications for a single subscription price.
- Help Desk Software (Support.cc)
- Provides tools to manage customer support requests, including ticket management, knowledge base, and automation.
- Multi-Channel Support
- Enables customer support through email, chat, call, knowledge base, and social media.
- Automation
- Includes automation rules for faster ticket resolution and routing.
- CRM Integration
- Offers integrations to provide a 360-degree view of customer data.
- Self-Service Knowledge Base
- Allows customers to find answers independently through a brandable knowledge base.
- Built-in Live Chat and AI Chatbot
- Integrates with NinjaChat and BotUp for live chat and AI-powered chatbot functionalities.
- Customer Service Reports
- Generates reports to identify areas for customer service improvement.
- Affordable Pricing
- Marketed as having "unbelievable pricing" and the "lowest you will ever find."
- Comprehensive Business Suite
- Provides apps for marketing, sales, HR, support, developers, collaboration, and productivity.
- Integrations
- Offers integrations with various everyday apps like Gmail, CRM systems, and email services.
- 24/5 Support & 99.95% Uptime (or 99.99% for Enterprise/Hosted)
- Promises reliable support and service availability.
Additional features
- 50 Apps in One Suite
- Access a wide range of 50 different software applications covering various business needs for a single subscription price.
- SaaS Revolution Pricing
- Offered at a flat, affordable price point of $14.99 per user for 50 apps, marketed as extremely competitive.
- Cross-Platform Integration
- Designed as an integrated suite, aiming to connect different business functions and data across the included applications.
- Cloud-Based
- Applications are hosted in the cloud, providing accessibility from anywhere with an internet connection and scalability for businesses.
- Multiple Integrations
- Connects with popular third-party applications like Gmail, various CRM systems, and email marketing services to extend functionality and streamline workflows.
- Customer Support
- Offers 24/5 customer support via email and chat for all plans, with phone support and dedicated account representatives for higher-tier plans.
- Uptime Guarantee
- Provides a 99.5% global uptime guarantee for standard cloud plans and 99.99% for Enterprise and Hosted plans, ensuring service reliability.
- Flexible Deployment Options
- Offers cloud-hosted, yearly enterprise, and on-premises hosted options to cater to different security and compliance needs.
- No Feature Caps (Cloud Plans)
- Standard cloud plans do not have limitations on feature usage, allowing full access to functionalities.
- Multiple Workspaces (Cloud Plans)
- Enables users to create and manage multiple workspaces, potentially for different teams or projects.
- Help Desk Software (Support.cc) Features
- Unified Ticket Management
- Consolidates support requests from various channels into a single system for organized management and tracking.
- Ticket Categorization
- Allows users to categorize tickets for better organization and reporting.
- Ticket Prioritization
- Enables prioritization of tickets based on urgency or service level agreements.
- Agent Assignment & Management
- Features for assigning tickets to support agents and managing agent workloads.
- Real-time Tracking
- Provides real-time visibility into ticket status and progress.
- Multi-Channel Support System
- Enables customer support interactions across various communication channels.
- Email Support
- Integrates email communication for ticket creation and responses.
- Live Chat (NinjaChat Integration)
- Built-in live chat functionality for real-time customer assistance.
- AI Chatbot (BotUp Integration)
- Integrates with an AI chatbot for automated initial responses and basic support.
- Knowledge Base
- Allows creation of a self-service knowledge base for customers to find answers independently, reducing support load.
- Social Media Support
- Capability to manage support interactions originating from social media platforms.
- Automation for Efficiency
- Includes tools to automate repetitive tasks and streamline support workflows.
- Automation Rules
- Allows creation of rules to automate ticket routing, responses, and escalations.
- Customer Data Management
- Provides features for managing customer contact information and interaction history.
- Contact Management
- Centralized contact database for customer information.
- CRM Integrations
- Integrates with CRM systems to provide a comprehensive customer view.
- Reporting and Analytics
- Offers reporting tools to monitor customer service performance and identify areas for improvement.
- Advanced Reports
- Generates reports on key metrics like ticket resolution times, customer satisfaction, and agent performance.
- Task Management Integration
- Built-in task management to help agents organize follow-up actions and ensure timely resolution.
- Workflow Management
- Streamlines and optimizes support workflows from ticket creation to resolution.
- Group Categorization
- Enables grouping and categorization of tickets for efficient handling and reporting.
- Productivity and Other Apps (Examples Listed)
- Project Management (Projectsly)
- Tools for planning, managing, and tracking projects.
- Form Builder (Forms.io)
- Enables creation of online forms for data collection and surveys.
- Appointment Scheduling (Schedule.cc)
- Facilitates online appointment scheduling and management.
- Robotic Process Automation (RPA) (BotPath)
- Tools to automate repetitive tasks across different applications.
- Business Process Management (BPMApp)
- Software to model, automate, and optimize business processes.
- App Integration (ZapUp)
- Likely an integration platform to connect 500apps with other external services.
- Electronic Signature (Sign.cc)
- Enables digital signing of documents.
- Pricing Plan Specific Features
- Enterprise Plan Benefits
- 99.99% Uptime Guarantee
- Higher uptime commitment compared to the standard cloud plan.
- Phone Support
- Access to phone-based customer support in addition to email and chat.
- Dedicated Account Representative
- Personalized support and account management.
- Personalized Onboarding
- Assistance with initial setup and platform adoption.
- White Label (Potentially)
- Option for white labeling (unclear if included or extra cost).
- Extra Security and Compliance
- Enhanced security measures and compliance features.
- Hosted (On-Premises) Plan Benefits
- On-Premises Hosting
- Software hosted on the user's own servers for maximum control and security.
- 100% On-premises Solutions
- Complete on-premises deployment.
- 99.99% Uptime Guarantee
- High uptime commitment.
- BYOS (Bring Your Own Server)
- Users provide their own server infrastructure.
- White Label (Potentially)
- Option for white labeling (unclear if included or extra cost).
Pricing
Monthly plans
Enterprise
USD 12
Cloud
USD 14
Countries & Languages
Available in
Interface languages
Billing currencies
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About Support.cc
Support.cc is a help desk software from 500apps that provides a capable ticketing tool to serve the customers better. It combines team chat, a business phone system, video conferencing, an email provider, and cloud storage so users can manage all their support needs from one system. With access to 50 apps for just $14.99 per user, it offers a cost-effective solution for businesses looking to consolidate their support services. The software allows for efficient communication and collaboration among team members, ensuring that customer inquiries are addressed promptly. Key capabilities: Teams.cc Team Chat PBXPlus Business Phone System 500Conference Video Conferencing 500Mail Email Provider 500Box Beta Cloud Storage Best for: businesses that need a comprehensive help desk solution.
Support.cc Details
Support.cc's In-App Market Place
Does Support.cc have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Enterprise
USD 12
Cloud
USD 14
Accepted Payment Currencies
Usd ($), Eur (€), Gbp (£), Cad (CA$), Aud (A$), Chf (CHF), Jpy (¥), Cny (¥), Inr (₹), Rub (₽), Brl (R$), Zar (R), Ars (AR$)
Pros & Cons
- Comprehensive Feature Set: Users highlight features like ticket management, contact management, CRM integration, canned messages, and group management as being valuable for business needs.
- Ease of Use: Reviewers consistently mention the software is user-friendly and easy to set up, with setup taking only minutes.
- Potential for Business Growth: One reviewer explicitly states that Support.cc helped their business grow.
- Potential for Overwhelm: Having 50 apps in one suite, while appealing for breadth, could be overwhelming for users.
- Depth of Features in Individual Apps: To offer 50 apps at a low price, some individual applications within the suite might lack the depth of features or specialization found in dedicated, standalone software solutions for specific needs.
Support.cc's Support Options
Contact
+1-877-904-4227Support.cc's Alternatives
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