About Surfly
Surfly is a co-browsing software from Surfly that lets users interact on any website in real time. It provides fast, private, and easy usage without the need for downloads or plugins. This platform is designed for smooth collaboration, allowing users to co-browse, co-sell, co-demo, and engage in various online activities together. Surfly's solution stands out because it does not require any changes to the website, making it a low-risk and efficient choice for real-time interaction. Key capabilities: real-time collaboration no downloads needed private browsing cross-device compatibility easy integration Best for: businesses and organizations that need to provide interactive customer support and improve user engagement on their websites.
Surfly is a versatile cloud communication platform that offers a range of features for remote support, and more. One of its standout features is seamless screen sharing, which allows users to collaborate in real-time, making it ideal for remote work and sales enablement. The user interface of Surfly is clean and intuitive, making it easy for users to navigate and access the various functionalities. The design elements are minimalistic yet effective, enhancing the overall user experience. The platform's usability is further enhanced by its drag-and-drop features, allowing users to quickly share screens and documents with others. What sets Surfly apart from its competitors is its innovative integration capabilities. The software seamlessly integrates with a wide range of tools, making it a versatile solution for businesses looking to streamline their operations. Whether it's integration with CRM systems or financial services software, Surfly offers a seamless experience that enhances efficiency and productivity. In terms of performance, Surfly excels in speed, efficiency, and reliability. Even when managing large datasets or complex operations, the software handles tasks smoothly and efficiently.
Pros & Cons
- +1. Real-time collaboration makes customer support more efficient and interactive.
- +2. Secure and GDPR-compliant, ensuring customer data privacy.
- +3. No installation required for customers, making it easy to access.
- +4. Customizable interface for branding and user experience.
- +5. Easy integration with popular CRM and customer service platforms.
- −1. Limited to web-based support (may not cover mobile apps in the same way).
- −2. Learning curve for agents to fully leverage co-browsing tools effectively.
- −3. May have some compatibility issues with less common browsers or websites.
- −4. Dependence on stable internet connection for optimal experience.
Features
Key features
- • Co-Browsing
- Enables real-time, live collaboration between customers and agents on websites or applications.
- • Live Chat
- Includes integrated chat to support communication between customers and support agents during co-browsing sessions.
- • Screen Sharing
- Allows users to share their screen for better visual support and collaboration.
- • Secure & GDPR-Compliant
- Ensures that all interactions are secure and comply with data protection laws.
- • No Installation Required
- Users can start co-browsing sessions without needing to install any additional software or browser extensions.
Additional features
- • Real-time Collaboration
- Allows customer service representatives to assist users directly by guiding them through websites or applications in real-time.
- • Annotation Tools
- Agents can highlight and annotate parts of the webpage or app to help the customer.
- • Session Recording
- Captures co-browsing sessions for training or quality control purposes.
- • Custom Branding
- Customizable interface to match the company’s branding, providing a seamless experience for customers.
- • Integration with CRM & Support Tools
- Surfly integrates with popular CRM and helpdesk tools like Zendesk, Salesforce, and others for efficient customer interaction management.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Surfly
Surfly is a co-browsing software from Surfly that lets users interact on any website in real time. It provides fast, private, and easy usage without the need for downloads or plugins. This platform is designed for smooth collaboration, allowing users to co-browse, co-sell, co-demo, and engage in various online activities together. Surfly's solution stands out because it does not require any changes to the website, making it a low-risk and efficient choice for real-time interaction. Key capabilities: real-time collaboration no downloads needed private browsing cross-device compatibility easy integration Best for: businesses and organizations that need to provide interactive customer support and improve user engagement on their websites.
Surfly Details
Surfly's In-App Market Place
Does Surfly have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), INR (₹), RUB (₽), MXN ($), BRL (R$), KRW (₩), ZAR (R), TRY (₺), SGD ($), HKD ($), NOK (kr), SEK (kr), DKK (kr), CHF (CHF), NZD ($), PLN (zł), BGN (лв), HUF (Ft), CZK (Kč), RON (lei), ISK (kr), HRK (kn), THB (฿), IDR (Rp), MYR (RM), PHP (₱), VND (₫), CLP ($), COP ($), ARS ($), PEN (S/.), UAH (₴), ILS (₪), SAR (ر.س), AED (د.إ), QAR (ر.ق), KWD (د.ك), BHD (.د.ب), OMR (ر.ع.), ZMW (ZK), KES (KSh), NGN (₦), GHS (¢), EGP (E£), PKR (₨), LKR (රු), BDT (৳), NPR (₨), NPR (₨), JPY (¥), CNY (¥), ILS (₪), RON (lei), SEK (kr), KRW (₩), SGD ($), EGP (E£), INR (₹), RUB (₽), ZAR (R), TRY (₺), PLN (zł), NZD ($), THB (฿), CLP ($), CAD ($), PEN (S/.), ARS ($), MXN ($), COP ($), MYR (RM), PHP (₱), VND (₫), IDR (Rp), UAH (₴), AED (د.إ), SAR (ر.س), QAR (ر.ق), KWD (د.ك), BHD (.د.ب), OMR (ر.ع.), ZMW (ZK), KES (KSh), NGN (₦), GHS (¢), BRL (R$), CHF (CHF), DKK (kr), HUF (Ft), CZK (Kč), NOK (kr), BGN (лв), HRK (kn), ISK (kr), LKR (රු), BDT (৳), NPR (₨).
Pros & Cons
- 1. Real-time collaboration makes customer support more efficient and interactive.
- 2. Secure and GDPR-compliant, ensuring customer data privacy.
- 3. No installation required for customers, making it easy to access.
- 4. Customizable interface for branding and user experience.
- 5. Easy integration with popular CRM and customer service platforms.
- 1. Limited to web-based support (may not cover mobile apps in the same way).
- 2. Learning curve for agents to fully leverage co-browsing tools effectively.
- 3. May have some compatibility issues with less common browsers or websites.
- 4. Dependence on stable internet connection for optimal experience.
Surfly's Support Options
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