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Systell Contact Center

0(0 reviews)
Software Status:Discontinued

About Systell Contact Center

Systell Contact Center is a contact center software from Systell that focuses on improving customer communication. It provides features such as call management, customer relationship management (CRM) integration, and reporting analytics so businesses can manage customer interactions efficiently. Designed to handle high volumes of calls, the platform offers scalability options to accommodate various business sizes. Additionally, Systell Contact Center supports multi-channel communication, allowing agents to interact with customers across different platforms. Key capabilities: call routing queue management analytics reporting CRM integration multi-channel support Best for: businesses that need a comprehensive solution for handling customer service inquiries.

Systell Contact Center Details

Vendor
Systell.
Year Launched
2004
Location
Budapest, Hungary
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
Polish
Users
Manager, Supervisor, Customer Service Representative, IT Administrator, Sales Representative
Industries Served
Healthcare, Education, Finance, Retail
Tags
Call Center, Contact Center, Customer Service, Communication, Multi-channel, CRM, Cloud-based, Analytics

Systell Contact Center's In-App Market Place

Does Systell Contact Center have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), CAD (CA$), AUD (A$), JPY (¥), CNY (CN¥), INR (₹), RUB (₽), BRL (R$), MXN (Mex$), KRW (₩), ZAR (R)

Pros & Cons

  • Advanced features for intelligent call routing and automation
  • Real-time reporting and analytics for monitoring performance and improving efficiency
  • Integration with CRM systems for seamless customer interactions
  • Scalability to support growing business needs and handle high call volumes
  • Customizable settings for personalized customer experiences
  • Multi-channel communication options for reaching customers on their preferred platforms
  • Limited customizability in terms of workflows and scripts
  • Steeper learning curve for new users compared to other call center software
  • Occasional lags or delays in response time during high call volumes
  • Lack of integration with popular CRM systems like Salesforce
  • Higher subscription costs compared to other similar call center software options

Systell Contact Center's Support Options

Systell Contact Center's Alternatives