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TCN

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Software Status:Active

About TCN

TCN is a cloud contact center software/platform from TCN that enables the contact or call center with AI-powered solutions. It provides contact center software, AI solutions, and omnichannel communications so agents and customers have an improved use. TCN's software combines advanced features to support diverse communication channels, ensuring effective interactions across various platforms. With a focus on improving productivity, TCN offers tools specifically designed for operational efficiency. Key capabilities: AI Solutions Omnichannel Communications Contact Center Software Operator Overview improved Customer use Best for: businesses that need an all-in-one solution for managing and improving contact center operations.

TCN Details

Vendor
TCN
Year Launched
1999
Location
162 N 400 E, B200 St. George, UT 84770
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
North America, United States, United States East, Canada, Europe, European Union, United Kingdom, Asia Pacific, Australia, India
Languages
English
Users
Contact centers, BPOs, accounts receivable, collection agencies, education, healthcare, utilities, automotive, political, newspaper, customer service, and marketing agencies.
Industries Served
Collections, Customer Service, Digital Media, Financial Services, Healthcare, Outsourcing, Utilities
Tags
Predictive Dialer with Agent Login, Inbound/Outbound/Blended Dialing, Caller DIDs, Voice Broadcasting, Advanced Calling Analytics, Call Recording, IVR, Virtual Call Center, Business Intelligence, Call Center, SpeechIVR, Cloud Call Center, and Speech Analytics

TCN's In-App Market Place

Does TCN have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), GBP (£), EUR (€), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹)

Pros & Cons

  • 1. Comprehensive Cloud Platform: Fully cloud-based, eliminating the need for physical hardware and infrastructure.
  • 2. Predictive Dialer: Optimizes outbound calling campaigns, increasing agent productivity.
  • 3. Omnichannel Communication: Allows businesses to engage with customers across various channels (voice, email, SMS, chat).
  • 4. Customizable IVR and Call Routing: Highly flexible in managing call flows and ensuring the right agents handle customer inquiries.
  • 5. Scalable Solution: Suitable for businesses of all sizes, from small teams to large enterprises.
  • 1. Pricing Transparency: Pricing is not publicly available, and businesses must contact TCN for a customized quote.
  • 2. Complex Setup for Small Teams: Some users may find the setup and configuration process a bit complex, especially for small teams with fewer technical resources.
  • 3. Limited Advanced Analytics Features: Advanced features like AI-based analytics or sentiment analysis may not be as robust as in other specialized platforms.
  • 4. Learning Curve: Due to the wide range of features, some users may experience a learning curve when first using the platform.
  • 5. Reliance on Internet Connection: As a cloud-based platform, it requires a reliable internet connection to ensure smooth operation.

TCN's Support Options

Email Address

service@tcn.com

Contact

1-435-627-2107

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