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TeamSupport

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Software Status:Active

About TeamSupport

TeamSupport is a customer support software platform from TeamSupport designed for B2B companies to align service, success, and revenue teams. It includes Support Ticketing, TeamSupport AI, Messaging & Live Chat, Customer Playbooks, and Insights so teams can effectively manage customer interactions and drive business growth. This platform goes beyond traditional ticketing systems by integrating AI to address specific B2B support challenges, helping businesses turn support conversations into revenue. With reliable analytics and playbooks, organizations can improve their customer engagement strategies. Key capabilities: Support Ticketing TeamSupport AI Messaging & Live Chat Customer Playbooks Insights Best for: B2B companies that need to improve customer support and align it with revenue goals.

TeamSupport Details

Vendor
TeamSupport
Year Launched
2008
Location
8330 Lyndon B Johnson Fwy, Dallas, Texas 75243, US
Deployment
cloud, ios, android
Training Options
documentation, videos, live online, in person
Countries Served
All Countries.
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Chinese, Japanese, Korean, Russian, Turkish, Arabic
Users
Complaint Management, Contact Center, Customer Success, Customer Engagement, Customer Experience, Customer Satisfaction, Customer Service, Customer Support, Help Desk, ITSM, Issue Tracking, Knowledge Base, Knowledge Management, Live Chat, Service Desk.
Industries Served
Healthcare, Education, Finance, Retail
Tags
Complaint Management, Contact Center, Customer Success, Customer Engagement, Customer Experience, Customer Satisfaction, Customer Service, Customer Support, Help Desk, ITSM, Issue Tracking, Knowledge Base, Knowledge Management, Live Chat, Service Desk

TeamSupport's In-App Market Place

Does TeamSupport have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($)

Pros & Cons

  • Easy to Use: Users find TeamSupport intuitive and easy to navigate, with a user-friendly interface.
  • Robust Features: Offers a wide array of features that are beneficial for customer support, including ticket management, automation, and reporting.
  • Excellent Customer Support: TeamSupport's support team is consistently praised for being helpful, responsive, and knowledgeable.
  • Customizable: Allows for customization of ticket entry questions and ticket types, adapting to specific business needs.
  • Improved Team Management: Enhances team coordination, task delegation, and internal communication, especially in remote environments.
  • Good for Inventory Management: Some users appreciate its inventory management capabilities, particularly for tracking and managing assets.
  • Valuable Reporting & Analytics: Provides reports and metrics that help with task organization and strategic decision-making.
  • API Integration: Compatible with API integration, allowing connection with other systems for data analysis and centralized platforms.
  • Mobile Functionality: Offers mobile access, although some reviewers desire improvements for customer-facing updates.
  • Reporting Limitations: The reporting section can be frustrating, with reports being read-only and lacking clickability for deeper dives into data.
  • Screen Refresh Issues: Some users have experienced issues with screen refreshing, requiring manual refresh.
  • Mobile Version Could Be Better: The mobile version is perceived as more focused on internal operations than customer-facing interactions, with room for improvement in ticket updates.
  • Customer Service Needed for Configuration: Some users had to rely on customer service to resolve configuration issues, indicating a potential lack of intuitive self-service setup.

TeamSupport's Support Options

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