About TeamSupport Messaging & Live Chat

TeamSupport Messaging & Live Chat is a customer support software from TeamSupport that enables users to connect with customers regardless of location and time through an omnichannel use. It combines support ticketing, TeamSupport AI, and messaging & live chat so users can facilitate effective communication. The platform allows companies to meet customers where they are, which can lead to more customers and greater revenue. With features such as customer playbooks and insights, organizations can access valuable data to improve their support strategies. Key capabilities: support ticketing TeamSupport AI messaging & live chat customer playbooks insights Best for: customer support teams that need to engage with customers across various channels.

TeamSupport Messaging & Live Chat Details

Vendor
TeamSupport
Year Launched
2008
Location
Headquarters 5005 Lyndon B Johnson Fwy
Suite 850 – Dallas, TX 75244
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Japanese, Chinese, Korean, Russian, Arabic, Turkish.
Users
Customer support agents, Sales and marketing teams, Technical support specialists, Product managers
Industries Served
SaaS (Software as a Service), Healthcare, Manufacturing, Financial services, Retail and e-commerce
Tags
Customer Support, Ticketing, Live Chat, AI Automatio

TeamSupport Messaging & Live Chat's In-App Market Place

Does TeamSupport Messaging & Live Chat have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

NA

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($)

Pros & Cons

  • Easy to use for both staff and customers
  • Ideal for small teams seeking a simple, cost-effective solution
  • Fantastic chat platform with useful features
  • Reliable customer support and continuous product improvement
  • No alert when no agents are online
  • Inefficient IP blocking setup for banning abusive visitors
  • Design application process can be unclear
  • Long training period with charges during non-usage

TeamSupport Messaging & Live Chat's Support Options

TeamSupport Messaging & Live Chat's Alternatives