About tele-LOOK
Tele-LOOK is a customer service platform from tele-LOOK that provides live video support for efficient technical assistance. It includes features such as a calendar view, product information, and practical functionality, helping to save time and costs through process improvement. This solution enables real-time visual communication, allowing customer service representatives to see and understand issues better without guessing over the phone. Additionally, it supports remote assistance for employees and improves internal as well as customer communication. Key capabilities: live video support calendar integration product information access remote employee assistance practical functionality Best for: customer service teams that need efficient technical support solutions.
tele-LOOK is a cloud-based visual support software designed to revolutionize remote assistance by enabling real-time troubleshooting and guidance through live video streaming. This innovative solution aims to address several challenges in customer service and technical support, including the high costs associated with on-site visits, delays in problem resolution, and the growing shortage of skilled workers in many industries. By allowing support agents to "see what the customer sees," tele-LOOK provides an effective way to deliver guidance, reduce downtime, and improve first-contact resolution rates. Its emphasis on simplicity and accessibility sets it apart from other visual support tools, making it an appealing option for businesses in need of efficient remote support solutions. One of tele-LOOK’s standout features is its commitment to user-friendliness. The platform operates entirely through a web browser, eliminating the need for app installations. This browser-based approach ensures that tele-LOOK is accessible to a broad audience, regardless of their technical expertise or the devices they are using. Whether on a smartphone, tablet, or computer, users can easily connect with support agents and begin a live video session.
Pros & Cons
- Provides real-time visual support for quick problem resolution.
- Reduces downtime with prompt analysis and restoration of functionality.
- Addresses skilled worker shortages by enabling remote case handling.
- Eliminates unproductive travel time and costs through remote assistance.
- Simple, intuitive interface with no app installation required.
- GDPR-compliant, ensuring data privacy.
- Supports home office workflows without requiring complex setups.
- Cost-efficient and scalable for industries with high service demands.
- Relies heavily on internet connectivity for seamless operation.
- Limited appeal to organizations not needing visual or technical support.
- No in-depth details on integration with existing IT infrastructure.
- Initial adaptation may require workflow changes in traditional setups.
- Focused primarily on trade and industry, which may limit cross-industry applicability.
Features
Key features
Enables real-time audiovisual communication between the support agent and the customer or technician in the field.
Allows support agents to visually assess technical problems, guide troubleshooting steps, and provide clear instructions.
Enables experts to guide customers or field technicians through complex procedures or repairs using visual and verbal cues.
Aims to resolve service issues during the first contact, minimizing repeat calls and follow-up visits.
Additional features
Enables real-time audiovisual communication between the support agent and the customer or technician in the field.
Allows support agents to visually assess technical problems, guide troubleshooting steps, and provide clear instructions.
Enables experts to guide customers or field technicians through complex procedures or repairs using visual and verbal cues.
Aims to resolve service issues during the first contact, minimizing repeat calls and follow-up visits.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About tele-LOOK
Tele-LOOK is a customer service platform from tele-LOOK that provides live video support for efficient technical assistance. It includes features such as a calendar view, product information, and practical functionality, helping to save time and costs through process improvement. This solution enables real-time visual communication, allowing customer service representatives to see and understand issues better without guessing over the phone. Additionally, it supports remote assistance for employees and improves internal as well as customer communication. Key capabilities: live video support calendar integration product information access remote employee assistance practical functionality Best for: customer service teams that need efficient technical support solutions.
tele-LOOK Details
tele-LOOK's In-App Market Place
Does tele-LOOK have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NOK (kr), DKK (kr), INR (₹), SGD (S$)
Pros & Cons
- Provides real-time visual support for quick problem resolution.
- Reduces downtime with prompt analysis and restoration of functionality.
- Addresses skilled worker shortages by enabling remote case handling.
- Eliminates unproductive travel time and costs through remote assistance.
- Simple, intuitive interface with no app installation required.
- GDPR-compliant, ensuring data privacy.
- Supports home office workflows without requiring complex setups.
- Cost-efficient and scalable for industries with high service demands.
- Relies heavily on internet connectivity for seamless operation.
- Limited appeal to organizations not needing visual or technical support.
- No in-depth details on integration with existing IT infrastructure.
- Initial adaptation may require workflow changes in traditional setups.
- Focused primarily on trade and industry, which may limit cross-industry applicability.
tele-LOOK's Support Options
Email Address
info@tele-look.deContact
+49 761 76 99 97 0tele-LOOK's Alternatives
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