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tele-LOOK

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Software Status:Active

About tele-LOOK

Tele-LOOK is a customer service platform from tele-LOOK that provides live video support for efficient technical assistance. It includes features such as a calendar view, product information, and practical functionality, helping to save time and costs through process improvement. This solution enables real-time visual communication, allowing customer service representatives to see and understand issues better without guessing over the phone. Additionally, it supports remote assistance for employees and improves internal as well as customer communication. Key capabilities: live video support calendar integration product information access remote employee assistance practical functionality Best for: customer service teams that need efficient technical support solutions.

tele-LOOK Details

Vendor
tele-LOOK
Year Launched
2023
Location
Alte Breisacher Str. 14 a D-79112 Freiburg
Deployment
cloud
Training Options
videos
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Japanese, Chinese, Korean, Russian
Users
Field service technicians, Customer support agents, Technical support teams, Businesses with remote customers or equipment, Service managers
Industries Served
Manufacturing, Healthcare, IT and technology, Construction, Automotive, Utilities, Consumer electronics, Home appliance services
Tags
Cloud Communication Platform, Help Desk, Remote Monitoring and Management, tele-LOOK

tele-LOOK's In-App Market Place

Does tele-LOOK have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NOK (kr), DKK (kr), INR (₹), SGD (S$)

Pros & Cons

  • Provides real-time visual support for quick problem resolution.
  • Reduces downtime with prompt analysis and restoration of functionality.
  • Addresses skilled worker shortages by enabling remote case handling.
  • Eliminates unproductive travel time and costs through remote assistance.
  • Simple, intuitive interface with no app installation required.
  • GDPR-compliant, ensuring data privacy.
  • Supports home office workflows without requiring complex setups.
  • Cost-efficient and scalable for industries with high service demands.
  • Relies heavily on internet connectivity for seamless operation.
  • Limited appeal to organizations not needing visual or technical support.
  • No in-depth details on integration with existing IT infrastructure.
  • Initial adaptation may require workflow changes in traditional setups.
  • Focused primarily on trade and industry, which may limit cross-industry applicability.

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