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telegra

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Software Status:Active

About telegra

Telegra is a call center software platform from Telegra designed for comprehensive business communication. It combines phone services, email, and chat functionalities within a single user interface for efficient customer interaction. The software is compliant with GDPR and hosted on German servers, ensuring data protection. Telegra supports English and offers customer service solutions, sales tools, and AI features such as voicebots and speech analysis to facilitate improved communication and service delivery. Users can use these capabilities to address their unique challenges in customer engagement. Key capabilities: telephone integration email communication chat support AI voicebot speech analysis Best for: customer service teams that need to manage multi-channel communications effectively.

telegra Details

Vendor
telegra
Year Launched
1997
Location
Oskar-Jäger-Straße, 125, Köln, Nordrhein-Westfalen 50825, DE
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, German
Users
Call centers that need a telephony solution for providing customer service.
Industries Served
Healthcare, Education, Finance, Retail
Tags
Call Center Software, telegra

telegra's In-App Market Place

Does telegra have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), JPY (¥), CAD (C$), CHF (Fr), CNY (¥), SEK (kr), NZD (NZ$), MXN ($)

Pros & Cons

  • 1. All-in-one solution: Integrates inbound and outbound telephony, voicebot, and other features.
  • 2. Modular and expandable: Can be extended with voicebot, speech analysis software, etc.
  • 3. Easy to use: Cloud-based and browser-based with a softphone included.
  • 4. GDPR compliant: Meets European data privacy regulations.
  • 5. Multiple features: Includes ACD (automatic call distribution), call recording, analytics, wallboard, etc.
  • 6. Scalability: Can be adapted to different company sizes with concurrent user licenses.
  • 7. Integration options: Integrates with various CRM and helpdesk tools.
  • 8. German servers: For companies concerned about data location.
  • 9. Positive customer testimonials: Showcases customer satisfaction.
  • 1. Reliance on internet connection: Cloud-based system may be affected by internet outages.
  • 2. Vendor lock-in: Deep integration might make switching providers difficult.
  • 3. Limited information on security beyond GDPR: Security details beyond basic compliance are not readily available.
  • 4. German language interface: May not be suitable for non-German speakers.

telegra's Support Options

Email Address

info@telegra.de

Contact

0800 100 40 80

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