About Telemation
Telemation is a CRM software platform from Database Systems that provides customer relationship management solutions and call center solutions. It includes features such as contact management, call tracking, and reporting tools so businesses can effectively manage customer interactions. Telemation supports both CRM and telephony functions, allowing users to simplify their operations within a single interface. The software is designed to help organizations improve customer service and improve communication efforts. Key capabilities: contact management call tracking reporting tools integration with phone systems user-friendly dashboard Best for: businesses that need comprehensive CRM and call center solutions to manage customer engagements efficiently.
Telemation by Database Systems is a comprehensive call center software designed to streamline customer relationship management (CRM) for businesses of all sizes. Its primary purpose is to enhance call center operations through advanced telephony integration and robust call routing functionalities. Key features include outbound predictive dialing, inbound call distribution (ACD), interactive voice response (IVR), and support for remote agents, allowing employees to work from home. The user interface of Telemation is intuitive and user-friendly, making it easy for agents to navigate and manage calls efficiently. The design incorporates unique elements such as graphical user presentations and a development toolkit, which aid in monitoring system performance and agent activities. The interface is designed to be accessible, ensuring that even those with minimal technical expertise can operate it effectively. In terms of functionality, Telemation stands out with its computer telephony integration (CTI) capabilities, which provide advanced calling and call routing features | ITQlick\](<https://www.itqlick.com/telemation>). The software supports mass mailing, email, and fax functionalities, along with data import/export capabilities, making it versatile and adaptable to various business needs | ITQlick\](<https://www.itqlick.com/telemation>).
Pros & Cons
- 1. Long History/Experience: DSC has been providing call center technology since 1978, suggesting considerable experience in the field.
- 2. Flexibility and Customization: Telemation is designed to be flexible and adaptable to different call center needs, with a "toolkit approach" allowing customization of campaigns.
- 3. CTI Integration: Telemation is CTI (Computer Telephony Integration) enabled, integrating with their own WIZARD phone system and other PBX systems (Nortel, Aspect, Rockwell).
- 4. Inbound/Outbound Capabilities: Supports both inbound call distribution (ACD) and outbound predictive dialing.
- 5. IVR Integration: Works with IVR (Interactive Voice Response) systems, including their PACER IVR.
- 6. Web Integration: Offers web enabling features, allowing customers to use self-service functions from a website.
- 7. Remote Agent Support: Supports remote agents, enabling work-from-home capabilities.
- 8. Turnkey Solutions: Offers complete, integrated CRM software and phone system packages.
- 9. Affordable Alternative: Positions itself as a more affordable option compared to high-end enterprise CRM software.
- 10. Screen Pops: Supports screen pops with DNIS, Caller ID (ANI), and IVR-collected information.
- 11. Text to Speech: The phone system supports text-to-speech functionality.
- 1. Outdated Website/Presentation: The website design and language used feel dated, which could suggest the software itself might not be as modern as competitors. The copyright mentions 2021, which may or may not mean the site hasn't been updated since then.
- 2. Focus on Traditional Call Centers: The emphasis is on traditional call center setups, with less focus on newer communication channels like chat, email, or social media integration.
- 3. Limited Information on Modern Features: There's little mention of modern features like AI-powered analytics, advanced reporting dashboards, or sophisticated routing algorithms.
- 4. Emphasis on On-Premise Solutions: While they mention remote agents and web integration, the primary focus seems to be on on-premise phone systems and software, which might not be ideal for businesses seeking fully cloud-based solutions.
- 5. Potential Compatibility Issues: While they mention integrating with some PBX systems, it's unclear how well it integrates with modern VoIP systems and cloud-based telephony providers.
- 6. Downloadable Demo: The demo is a downloadable presentation, which is less convenient than an interactive online demo.
Features
Key features
Telemation is tightly integrated with DSC's call center phone system, allowing for seamless interaction between phone and computer systems, enabling features like screen pops and call control.
Supports both inbound call distribution (ACD) and outbound predictive dialing, making it suitable for both customer service and sales-focused call centers.
Includes IVR functionality for automated call handling, allowing customers to self-serve and route themselves to the appropriate department.
Enables integration with websites, allowing customers to perform self-service functions online and extending call center availability to 24/7.
Supports remote agents, enabling employees to work from home and expanding the workforce without physical office constraints.
Designed to be adaptable to unique call center needs and changing campaign requirements, offering a "toolkit approach" to customization.
Additional features
Core functionality for managing customer relationships and information.
Provides tools and functionalities specifically for call center operations.
Integrates phone and computer systems for enhanced call handling.
Handles both incoming and outgoing calls.
Automates outbound dialing to increase agent efficiency.
Automated dialing functionality.
Distributes incoming calls to available agents.
Automated call handling and self-service options.
Displays customer information on the agent's screen when a call connects.
Uses Dialed Number Identification Service and Automatic Number Identification for call routing and information display.
Converts text into spoken words for automated messaging.
Compatible with Nortel, Aspect, and Rockwell PBX systems.
Integrates with websites for 24/7 self-service.
Allows agents to work remotely.
Supports managing different campaigns simultaneously.
Tools and features focused on improving customer interactions.
Manages customer contact information.
Allows for tailoring the software to specific needs.
Tools for managing customer support requests.
Facilitates conducting online surveys.
Manages the distribution of marketing materials.
Enables sending bulk emails or physical mail.
Integrates email and fax communication.
Monitors system performance.
Tracks agent activity and performance.
Allows importing and exporting data.
Manages customer orders.
Tracks various aspects of the call center operations.
Schedules customer appointments.
Schedules follow-up calls.
Maintains a record of past calls.
Provides a user-friendly interface.
Offers solutions for Linux operating systems.
Accessible through web browsers.
Provides tools for developers to customize and integrate the software.
Offers solutions for Unix operating systems.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Telemation
Telemation is a CRM software platform from Database Systems that provides customer relationship management solutions and call center solutions. It includes features such as contact management, call tracking, and reporting tools so businesses can effectively manage customer interactions. Telemation supports both CRM and telephony functions, allowing users to simplify their operations within a single interface. The software is designed to help organizations improve customer service and improve communication efforts. Key capabilities: contact management call tracking reporting tools integration with phone systems user-friendly dashboard Best for: businesses that need comprehensive CRM and call center solutions to manage customer engagements efficiently.
Telemation Details
Telemation's In-App Market Place
Does Telemation have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($)
Pros & Cons
- 1. Long History/Experience: DSC has been providing call center technology since 1978, suggesting considerable experience in the field.
- 2. Flexibility and Customization: Telemation is designed to be flexible and adaptable to different call center needs, with a "toolkit approach" allowing customization of campaigns.
- 3. CTI Integration: Telemation is CTI (Computer Telephony Integration) enabled, integrating with their own WIZARD phone system and other PBX systems (Nortel, Aspect, Rockwell).
- 4. Inbound/Outbound Capabilities: Supports both inbound call distribution (ACD) and outbound predictive dialing.
- 5. IVR Integration: Works with IVR (Interactive Voice Response) systems, including their PACER IVR.
- 6. Web Integration: Offers web enabling features, allowing customers to use self-service functions from a website.
- 7. Remote Agent Support: Supports remote agents, enabling work-from-home capabilities.
- 8. Turnkey Solutions: Offers complete, integrated CRM software and phone system packages.
- 9. Affordable Alternative: Positions itself as a more affordable option compared to high-end enterprise CRM software.
- 10. Screen Pops: Supports screen pops with DNIS, Caller ID (ANI), and IVR-collected information.
- 11. Text to Speech: The phone system supports text-to-speech functionality.
- 1. Outdated Website/Presentation: The website design and language used feel dated, which could suggest the software itself might not be as modern as competitors. The copyright mentions 2021, which may or may not mean the site hasn't been updated since then.
- 2. Focus on Traditional Call Centers: The emphasis is on traditional call center setups, with less focus on newer communication channels like chat, email, or social media integration.
- 3. Limited Information on Modern Features: There's little mention of modern features like AI-powered analytics, advanced reporting dashboards, or sophisticated routing algorithms.
- 4. Emphasis on On-Premise Solutions: While they mention remote agents and web integration, the primary focus seems to be on on-premise phone systems and software, which might not be ideal for businesses seeking fully cloud-based solutions.
- 5. Potential Compatibility Issues: While they mention integrating with some PBX systems, it's unclear how well it integrates with modern VoIP systems and cloud-based telephony providers.
- 6. Downloadable Demo: The demo is a downloadable presentation, which is less convenient than an interactive online demo.
Telemation's Support Options
Contact
(602) 265-5968Telemation's Alternatives
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