About Telemation
Telemation is a CRM software platform from Database Systems that provides customer relationship management solutions and call center solutions. It includes features such as contact management, call tracking, and reporting tools so businesses can effectively manage customer interactions. Telemation supports both CRM and telephony functions, allowing users to simplify their operations within a single interface. The software is designed to help organizations improve customer service and improve communication efforts. Key capabilities: contact management call tracking reporting tools integration with phone systems user-friendly dashboard Best for: businesses that need comprehensive CRM and call center solutions to manage customer engagements efficiently.
Telemation Details
Telemation's In-App Market Place
Does Telemation have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($)
Pros & Cons
- 1. Long History/Experience: DSC has been providing call center technology since 1978, suggesting considerable experience in the field.
- 2. Flexibility and Customization: Telemation is designed to be flexible and adaptable to different call center needs, with a "toolkit approach" allowing customization of campaigns.
- 3. CTI Integration: Telemation is CTI (Computer Telephony Integration) enabled, integrating with their own WIZARD phone system and other PBX systems (Nortel, Aspect, Rockwell).
- 4. Inbound/Outbound Capabilities: Supports both inbound call distribution (ACD) and outbound predictive dialing.
- 5. IVR Integration: Works with IVR (Interactive Voice Response) systems, including their PACER IVR.
- 6. Web Integration: Offers web enabling features, allowing customers to use self-service functions from a website.
- 7. Remote Agent Support: Supports remote agents, enabling work-from-home capabilities.
- 8. Turnkey Solutions: Offers complete, integrated CRM software and phone system packages.
- 9. Affordable Alternative: Positions itself as a more affordable option compared to high-end enterprise CRM software.
- 10. Screen Pops: Supports screen pops with DNIS, Caller ID (ANI), and IVR-collected information.
- 11. Text to Speech: The phone system supports text-to-speech functionality.
- 1. Outdated Website/Presentation: The website design and language used feel dated, which could suggest the software itself might not be as modern as competitors. The copyright mentions 2021, which may or may not mean the site hasn't been updated since then.
- 2. Focus on Traditional Call Centers: The emphasis is on traditional call center setups, with less focus on newer communication channels like chat, email, or social media integration.
- 3. Limited Information on Modern Features: There's little mention of modern features like AI-powered analytics, advanced reporting dashboards, or sophisticated routing algorithms.
- 4. Emphasis on On-Premise Solutions: While they mention remote agents and web integration, the primary focus seems to be on on-premise phone systems and software, which might not be ideal for businesses seeking fully cloud-based solutions.
- 5. Potential Compatibility Issues: While they mention integrating with some PBX systems, it's unclear how well it integrates with modern VoIP systems and cloud-based telephony providers.
- 6. Downloadable Demo: The demo is a downloadable presentation, which is less convenient than an interactive online demo.
Telemation's Support Options
Contact
(602) 265-5968