About Teleportivity
Teleportivity is a remote assistance software from Teleportivity that enables real-time support and collaboration. It combines video chat, screen sharing, and annotation tools so users can easily communicate and troubleshoot issues. This platform is designed to facilitate effective problem-solving across various industries, allowing experts to guide users through complex tasks remotely. Teleportivity also integrates with existing systems, providing flexibility for users. Key capabilities: video chat screen sharing annotation tools integration with existing systems real-time collaboration Best for: businesses and organizations that need remote assistance solutions for technical support and training.
Teleportivity by Teleportivity is a forward-thinking live chat and remote support solution designed to revolutionize customer service and field support interactions. Its core purpose is to bridge the gap between physical spaces and digital support by enabling businesses to offer live, real-time assistance through QR codes, NFC tags, and digital portals. This approach is particularly useful in hybrid environments like corporate offices, smart buildings, kiosks, or educational campuses, where physical assistance may not always be available but where support is still needed instantly. The user interface of Teleportivity is sleek, modern, and designed with simplicity in mind. Users can access support simply by scanning a QR code or tapping an NFC-enabled device, which immediately opens a clean, browser-based interface for live chat or video interaction. The agent-facing dashboard is also intuitive, with clearly segmented panels for ticket management, chat histories, session logs, and video call integrations. Navigation is straightforward, requiring minimal training even for first-time users, and the interface is optimized for both desktop and mobile experiences. Teleportivity's functionality is what truly sets it apart in the live chat space.
Pros & Cons
- +Reduces installation and maintenance costs by largely replacing traditional hardware with QR codes and cloud-based solutions.
- +Streamlines operations and allows for easy scaling of support across numerous locations without increasing physical staff.
- +Offers touchless entry and remote assistance, making connections easier for both visitors and staff from anywhere.
- +Allows for centralized monitoring and control of various access points and services through a cloud platform.
- −Requires visitors to have a smartphone with internet access to use the QR code functionality, potentially excluding some users.
- −Some sources suggest QR entry might not keep a comprehensive history of access events, which could be a security concern.
- −Some user reviews suggest that integration with other tools could be smoother, and the UI could benefit from updates.
- −Being a relatively newer product, there might be fewer extensive, independent reviews available compared to more established solutions.
Features
Key features
- QR Video Intercom
- This unique feature allows visitors to scan a QR code with their phone to initiate a live video call with a resident or concierge, eliminating the need for traditional intercom hardware and offering a touchless entry solution.
- Video Concierge
- Teleportivity provides a solution for remote front desk staff, enabling them to offer unparalleled service from anywhere, addressing staff shortages and unattended front desks with virtual assistance.
- Help-as-a-Service
- This feature allows businesses to provide comprehensive support to staff and customers across numerous access points with ease, offering remote assistance and information on demand.
- No App Required for Visitors
- For visitors, the system is entirely web-browser driven, meaning they don't need to download a dedicated mobile application, simplifying the user experience.
- Cloud-Based System
- The platform operates in the cloud, offering greater ease of management, scalability for various property sizes, and the ability to control and monitor multiple access points remotely.
- Remote Unlocking
- Residents or staff can remotely unlock doors for visitors through their smartphones, tablets, or PCs, providing convenient access control from anywhere.
Additional features
- Help-as-a-Service
- Provides remote support for staff and customers across many access points, delivering information and assistance on demand.
- QR Video Intercom
- Enables visitors to initiate video calls by scanning a QR code, offering a hardware-free, touchless entry system.
- Outdoor Display (FONECOM)
- Features a high-definition touchscreen display for two-way video, voice, and VoIP calling, with an IP65 rating for outdoor use. (This appears to be a hardware component that integrates with Teleportivity's software).
- Live Talk (via QR Code)
- Allows immediate live communication by scanning a QR code.
- Remote Unlocking
- Ability for authorized users to unlock doors remotely via their mobile devices.
- Cloud-based platform
- Manages and controls access events and multiple access points from a central cloud system.
- No Mobile App Download Required (for visitors)
- Visitors can use the service directly through their web browser without needing to download an app.
- Information Kiosk (on FONECOM)
- Provides helpful resources like maps and PDFs directly on the outdoor display.
- Landline Access Control
- Allows for access control via landline.
- Patented Technology
- USA Patent 10,873,723 and USA Patent 11,089,263 are mentioned, indicating unique intellectual property.
Pricing
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Interface languages
Billing currencies
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About Teleportivity
Teleportivity is a remote assistance software from Teleportivity that enables real-time support and collaboration. It combines video chat, screen sharing, and annotation tools so users can easily communicate and troubleshoot issues. This platform is designed to facilitate effective problem-solving across various industries, allowing experts to guide users through complex tasks remotely. Teleportivity also integrates with existing systems, providing flexibility for users. Key capabilities: video chat screen sharing annotation tools integration with existing systems real-time collaboration Best for: businesses and organizations that need remote assistance solutions for technical support and training.
Teleportivity Details
Teleportivity's In-App Market Place
Does Teleportivity have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), GBP (£), EUR (€), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), CNY (¥), INR (₹), SGD (S$)
Pros & Cons
- Reduces installation and maintenance costs by largely replacing traditional hardware with QR codes and cloud-based solutions.
- Streamlines operations and allows for easy scaling of support across numerous locations without increasing physical staff.
- Offers touchless entry and remote assistance, making connections easier for both visitors and staff from anywhere.
- Allows for centralized monitoring and control of various access points and services through a cloud platform.
- Requires visitors to have a smartphone with internet access to use the QR code functionality, potentially excluding some users.
- Some sources suggest QR entry might not keep a comprehensive history of access events, which could be a security concern.
- Some user reviews suggest that integration with other tools could be smoother, and the UI could benefit from updates.
- Being a relatively newer product, there might be fewer extensive, independent reviews available compared to more established solutions.
Teleportivity's Support Options
Email Address
contactus@teleportivity.comTeleportivity's Alternatives
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