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Telture Call Center Solutions

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Software Status:Active

About Telture Call Center Solutions

Telture Call Center Solutions is a call center software/platform from Telture Solutions Pvt. Ltd. designed to improve the handling of all the inbound and outbound calls in an organization. It provides a user-friendly browser interface, call transfer option, and detailed benefits to help improve call management. This software supports various functionalities that assist agents in efficiently managing customer interactions. With features such as easy navigation and smooth transfer of calls, Telture Call Center Solutions helps businesses facilitate effective communication. Key capabilities: About Us Contact Us Benefits User-friendly browser interface Call transfer option Best for: organizations seeking to improve their call handling processes.

Telture Call Center Solutions Details

Vendor
Telture Solutions Pvt. Ltd.
Year Launched
2017
Location
10105 Old Eagle River Lane, McKinney, Texas-75072
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English
Users
Manager, Agent, Supervisor, IT Support, Customer Service Representative
Industries Served
Healthcare, Education, Finance, Retail, Telecommunications, Hospitality, Transportation, Technology
Tags
Call Center Software, Telture Call Center Solutions

Telture Call Center Solutions's In-App Market Place

Does Telture Call Center Solutions have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (Fr), CNY (¥), SEK (kr), INR (₹), SGD (S$), NZD (NZ$), HKD (HK$), NOK (kr), KRW (₩), MXN ($)

Pros & Cons

  • 1. Web-based Interface: Easy to access and use from any web browser.
  • 2. Inbound and Outbound Capabilities: Handles both incoming and outgoing calls.
  • 3. Automatic Call Distribution (ACD): Distributes calls to available agents efficiently.
  • 4. Interactive Voice Response (IVR): Offers automated greetings and routing options.
  • 5. Call Transfer: Allows transfer of calls internally or externally.
  • 6. Call Monitoring and Recording: Enables recording and evaluation of calls for quality assurance.
  • 7. Call Queuing: Holds callers in a queue until an agent becomes available.
  • 8. Predictive Dialing (for outbound calls): Improves agent efficiency by automatically dialing numbers.
  • 9. Campaign Management (for outbound calls): Helps manage and track marketing or sales campaigns.
  • 10. Multiple Call Handling Options: Supports calls from various incoming channels.
  • 11. Remote Login: Allows agents to access the system from anywhere with an internet connection.
  • 1. Limited Information on Specific Features: Details on features like call analytics, reporting, integrations with CRM systems, or self-service options are not provided.
  • 2. Focus on Basic Features: The website highlights basic call center functionalities, lacking information on more advanced features like AI, omnichannel support beyond voice, or security measures.
  • 3. Outdated Website Design: The website design feels outdated, potentially indicating the software might not be as modern as competitors.
  • 4. Unclear Target Audience: Doesn't specify who the ideal customer is (large call centers, small businesses etc.).
  • 5. Limited Contact Information: Only provides phone numbers and emails for sales inquiries in three countries.

Telture Call Center Solutions's Support Options

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