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TENIOS Cloud-PBX & ACD

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About TENIOS Cloud-PBX & ACD

TENIOS Cloud-PBX & ACD is a call distribution software from TENIOS that provides tailored call-center solutions. It combines intelligent call distribution, skill-based routing options, and messaging capabilities to help achieve optimal reachability and maintain a consistent service level. This platform offers features like sending SMS online, branch solutions, and specialized use cases such as debt collection voicebots. TENIOS ensures high accessibility and efficient call handling based on individual requirements. Key capabilities: ACD Skill-based routing Messaging Branch solutions Voicebot support Best for: businesses that need effective call distribution and improved customer interaction in their call-center operations.

TENIOS Cloud-PBX & ACD Details

Vendor
TENIOS
Year Launched
2001
Location
c/o Spaces Breite Strasse Gertrudenstr. 30-36 50667 Köln
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, German
Users
Companies with high customer support volume E-commerce companies Call Center & Contact Center
Industries Served
Healthcare, Education, Finance, Retail
Tags
Cloud-PBX, ACD, Call Center, VoIP, Call Routing, IVR, Customer Experience, Unified Communications, Cloud Solutions

TENIOS Cloud-PBX & ACD's In-App Market Place

Does TENIOS Cloud-PBX & ACD have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€)

Pros & Cons

  • 1. Scalable & Flexible: Cloud-based solution that can grow with your business, adapting to changing needs.
  • 2. Powerful ACD and IVR Systems: Offers highly customizable call routing and self-service options for improved customer experience.
  • 3. Real-Time Reporting & Analytics: Provides insights into call metrics and agent performance for better management and operational optimization.
  • 4. Multichannel Communication Support: A unified system that supports voice, email, chat, and more, streamlining customer interactions.
  • 5. High Security & Compliance Standards: Built to meet strict data protection and privacy requirements, such as GDPR.
  • 1. Complex Setup for Large Deployments: Larger implementations may require careful planning and setup, especially when integrating with other systems.
  • 2. Pricing Transparency: As with many enterprise-level solutions, pricing is not readily available on the website and requires direct contact with the sales team.
  • 3. Learning Curve: Some users may experience a learning curve, especially with advanced call routing and reporting features.
  • 4. Limited Customization Without Expertise: Some advanced features may require technical expertise to fully customize.
  • 5. Targeted Primarily at Medium to Large Businesses: Smaller businesses may find it too feature-heavy for their needs.

TENIOS Cloud-PBX & ACD's Support Options

Email Address

sales@tenios.de

Contact

+49221 55400300

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