About Tidio
Tidio is a customer service software/platform from Tidio that scales customer service without losing the human touch. It combines Lyro AI Agent, Live Chat, and Help Desk, so businesses can maintain customer trust while automating support. Trusted by over 300,000 businesses, Tidio is designed for the alignment of human agents and AI, ensuring that AI does not compromise the quality of customer use. Additionally, it offers customizable Flows and various Integrations to improve functionality. Key capabilities: Lyro AI Agent Live Chat Help Desk Flows Integrations Best for: businesses looking to improve customer support efficiency while preserving a personal touch in their service.
Tidio Details
Tidio's In-App Market Place
Does Tidio have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Accepted Payment Currencies
USD ($)
Pros & Cons
- Great for connecting with potential customers, ideal for small e-commerce businesses.
- The auto-bot is fantastic for capturing leads, even while you're asleep.
- Free plan offers a reliable, robust chat widget with good functionality.
- Powerful lead collection bots that offer automated conversation flows, making it feel like a real person.
- Limited contact options with people due to timing issues.
- Extra user pricing is considered high.
- The chatbot is great, but may not be suitable for all needs.
- Lacks some granular metrics and export capabilities; upgrade structure is confusing.
Tidio's Support Options
Email Address
support@tidio.net