About Tidio
Tidio is a customer service software/platform from Tidio that scales customer service without losing the human touch. It combines Lyro AI Agent, Live Chat, and Help Desk, so businesses can maintain customer trust while automating support. Trusted by over 300,000 businesses, Tidio is designed for the alignment of human agents and AI, ensuring that AI does not compromise the quality of customer use. Additionally, it offers customizable Flows and various Integrations to improve functionality. Key capabilities: Lyro AI Agent Live Chat Help Desk Flows Integrations Best for: businesses looking to improve customer support efficiency while preserving a personal touch in their service.
Tidio is a powerful AI-driven customer service platform designed to help businesses accelerate growth by addressing up to 70% of customer inquiries without human intervention. Through its Lyro AI Chatbot, Live Chat, Help Desk tools, and automation capabilities, Tidio allows businesses to provide stellar support, convert leads, and boost revenue, all while keeping customer service operations scalable and cost-efficient. The platform integrates with multiple communication channels like live chat, WhatsApp, Messenger, and Instagram, enabling businesses to reach customers wherever they are. With an intuitive user interface, Tidio is accessible and easy to navigate, ensuring seamless customer engagement and support. Tidio's core functionality revolves around its AI-powered features, such as Lyro AI Chatbot, which handles most customer inquiries in real-time, providing human-like responses in multiple languages. The platform also includes live chat tools that help businesses engage visitors and track their activity, offering personalized discounts and real-time support. Additionally, its Help Desk tools centralize messages across all communication channels into a single dashboard, allowing businesses to manage inquiries efficiently.
Pros & Cons
- +Great for connecting with potential customers, ideal for small e-commerce businesses.
- +The auto-bot is fantastic for capturing leads, even while you're asleep.
- +Free plan offers a reliable, robust chat widget with good functionality.
- +Powerful lead collection bots that offer automated conversation flows, making it feel like a real person.
- −Limited contact options with people due to timing issues.
- −Extra user pricing is considered high.
- −The chatbot is great, but may not be suitable for all needs.
- −Lacks some granular metrics and export capabilities; upgrade structure is confusing.
Features
Key features
- Lyro AI Chatbot
- AI-driven conversational tool
- Handles up to 70% of customer inquiries, answering in seconds across multiple languages and communication channels (live chat, WhatsApp, Messenger, Instagram).
- Live Chat
- Real-time support
- Engage visitors in real-time through a lightweight live chat widget on your website.
- Help Desk Tools
- Centralized ticket management
- Handle messages from all communication channels within one dashboard, providing a seamless support experience.
- Flows (Automation)
- No-code automation
- Automate customer support and sales processes with visual workflows, using pre-built or custom templates.
- Analytics
- Performance insights
- Gain actionable insights into operator performance, customer satisfaction, and channel metrics, helping businesses optimize their support operations.
- Multilanguage Support
- Global reach
- Support customers in multiple languages, including English, Spanish, French, Portuguese, and German.
- Ticketing System
- Streamlined ticket management
- Organize, prioritize, and assign tickets to your support agents to ensure timely resolution of customer inquiries.
Additional features
- Lyro AI Chatbot
- Resolves up to 70% of customer problems, supports multiple languages, and integrates with all major messaging platforms.
- Live Chat
- Provides real-time support, integrates visitor activity tracking, offers personalized discounts, and has ticket filtering and prioritization.
- Help Desk
- Centralizes all messages from different communication channels into one dashboard, tracks agent performance, and offers actionable analytics.
- Flows
- Visual automation builder to design workflows for missed conversations, abandoned carts, product recommendations, and more.
- Ticketing
- Allows businesses to manage, prioritize, and assign customer support tickets. Supports tagging and filtering for better organization.
- Multilanguage Support
- Supports dozens of languages, including special characters and translations, to handle international customers effectively.
- Chat Transcripts and Canned Responses
- Store conversation histories, provide instant replies with pre-set answers, and optimize your customer service workflow.
- Customization Options
- Customize the look and feel of the chat widget to match your brand, including adjusting colors, positions, and adding multilingual options.
Pricing
Monthly plans
Growth
USD 59
Plus
USD 749
Premium
USD 2,999
Countries & Languages
Interface languages
Billing currencies
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About Tidio
Tidio is a customer service software/platform from Tidio that scales customer service without losing the human touch. It combines Lyro AI Agent, Live Chat, and Help Desk, so businesses can maintain customer trust while automating support. Trusted by over 300,000 businesses, Tidio is designed for the alignment of human agents and AI, ensuring that AI does not compromise the quality of customer use. Additionally, it offers customizable Flows and various Integrations to improve functionality. Key capabilities: Lyro AI Agent Live Chat Help Desk Flows Integrations Best for: businesses looking to improve customer support efficiency while preserving a personal touch in their service.
Tidio Details
Tidio's In-App Market Place
Does Tidio have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Plans
Monthly plans
Growth
USD 59
Plus
USD 749
Premium
USD 2,999
Accepted Payment Currencies
USD ($)
Pros & Cons
- Great for connecting with potential customers, ideal for small e-commerce businesses.
- The auto-bot is fantastic for capturing leads, even while you're asleep.
- Free plan offers a reliable, robust chat widget with good functionality.
- Powerful lead collection bots that offer automated conversation flows, making it feel like a real person.
- Limited contact options with people due to timing issues.
- Extra user pricing is considered high.
- The chatbot is great, but may not be suitable for all needs.
- Lacks some granular metrics and export capabilities; upgrade structure is confusing.
Tidio's Support Options
Email Address
support@tidio.netTidio's Alternatives
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