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Tiledesk

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Software Status:Active

About Tiledesk

Tiledesk is an open-source, no-code platform from Tiledesk that helps build AI chatbots and connect live agents. It combines features like AI for Customer Service, AI for Marketing & Sales, and E-Commerce & Retail to automate conversations and boost customer support. Tiledesk facilitates AI-driven communications and includes tools for appointment booking and email integration, simplifying customer interactions for businesses. It supports various sectors including Consulting and Legal Services, allowing organizations to tailor their customer engagement strategies effectively. Key capabilities: AI chatbots Live agent integration Appointment booking Email automation Customizable workflows Best for: businesses and organizations that need to automate customer interactions and improve service efficiency.

Tiledesk Details

Vendor
Tiledesk
Year Launched
2020
Location
Corso Magenta, Milan, Lombardy 20123, IT
Deployment
cloud, on premise, windows, linux, ios, android
Training Options
documentation, videos, live online
Countries Served
All Countries
Languages
it Italian, fr French, de German, es Spanish, nl Dutch, pt Portuguese, pl Polish, en English
Users
Startups, E-commerce specialists, Healthcare organizations, Financial service providers, Manufacturing and logistics companies, Educational institutions
Industries Served
E-Commerce, chatbot for e-commerce, Financial Services, Education, Healthcare, Manufacturing, Travel, Professional Services, Telecom & Media, IT Operations & BPO, Government, Museum, Digital Agency
Tags
AI Automation, Customer Support, Workflow Automation, Live Chat, Omnichannel Communication

Tiledesk's In-App Market Place

Does Tiledesk have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

NA

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

EUR (€)

Pros & Cons

  • Easy integration and customizable chatbot functionality.
  • Useful pre-trained models and ability to train custom models.
  • Strong community support and active development.
  • Open-source with a great development team offering competitive features.
  • Occasional lag and performance issues.
  • Limited customization of the chat box.
  • Difficult deployment, especially for non-technical users.
  • Slows down under heavy load.

Tiledesk's Support Options

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