Tiledesk logo

Tiledesk

by Tiledesk · Since 2020
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ActiveAvailable globallyCloudOn-premise
Quick facts
VendorTiledesk
Year launched2020
StatusActive
LocationCorso Magenta, Milan, Lombardy 20123, IT
Countries servedGlobal
Languages8
Integrations15+
Free tierN/A
Free trialN/A
Contact salesYES

About Tiledesk

Tiledesk is an open-source, no-code platform from Tiledesk that helps build AI chatbots and connect live agents. It combines features like AI for Customer Service, AI for Marketing & Sales, and E-Commerce & Retail to automate conversations and boost customer support. Tiledesk facilitates AI-driven communications and includes tools for appointment booking and email integration, simplifying customer interactions for businesses. It supports various sectors including Consulting and Legal Services, allowing organizations to tailor their customer engagement strategies effectively. Key capabilities: AI chatbots Live agent integration Appointment booking Email automation Customizable workflows Best for: businesses and organizations that need to automate customer interactions and improve service efficiency.

Tiledesk is an advanced AI-powered platform designed to automate customer engagement and streamline business workflows. It allows companies to build autonomous AI agents for customer support and internal processes without requiring coding skills. With features like generative AI agents, live chat, and an intuitive visual builder, Tiledesk empowers businesses to handle customer inquiries efficiently while boosting productivity and reducing operational costs. The platform serves industries such as e-commerce, healthcare, financial services, manufacturing, and tourism, enabling companies to provide personalized, real-time support across various channels. One of the standout features of Tiledesk is its no-code visual AI builder, which allows businesses to create sophisticated chatbot workflows using a simple drag-and-drop interface. These bots can proactively engage customers, automate repetitive queries, and guide users through purchasing processes. In addition, the platform offers seamless integration with popular tools like WhatsApp Business, Facebook Messenger, Telegram, and CRMs such as HubSpot. Companies can connect with customers on multiple channels while managing inquiries through a unified, centralized system. Customization and analytics are key strengths of Tiledesk.

Pros & Cons

Pros
  • Easy integration and customizable chatbot functionality.
  • Useful pre-trained models and ability to train custom models.
  • Strong community support and active development.
  • Open-source with a great development team offering competitive features.
Cons
  • Occasional lag and performance issues.
  • Limited customization of the chat box.
  • Difficult deployment, especially for non-technical users.
  • Slows down under heavy load.

Features

Key features

AI Agent Automation

Automates customer inquiries using AI agents trained on business data.

Live Chat Support

Offers instant, personalized customer communication with bots and human agents.

Visual AI Builder

Build and customize AI solutions with a no-code drag-and-drop interface.

Multichannel Integration

Seamless communication on WhatsApp, Facebook, and Telegram.

Conversational Analytics

Track and measure customer engagement and support efficiency.

Department Routing

Directs inquiries to the right agents for faster resolutions.

Customization

Personalize the appearance and functionality of the live chat widget.

Additional features

AI-Powered Agents

Automate responses using natural language processing.

Knowledge Base Integration

Enhance bot training with internal knowledge resources.

Proactive Engagement

Send automated messages to trigger conversations.

Help Desk Automation

Issue and prioritize tickets during live chats.

Canned Responses

Save pre-written responses to handle repetitive queries.

Multilingual Support

Automatic language detection and responses.

Customizable Widgets

Brand and position the chat widget on websites.

Analytics & Reporting

Detailed conversation insights, duration metrics, and response times.

Event Monitoring

Track key events such as page loads or new conversations.

Ticket Management

Assign, prioritize, and monitor tickets for customer issues.

Security Features

Ban unwanted users and set operating hours.

API Access

Custom integrations through an API key.

Open Source Deployment

On-premise installation for full data control.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Basic
EUR 15/mo
billed monthly
Premium
EUR 100/mo
billed monthly
Team
EUR 299/mo
billed monthly

Countries & Languages

Global
Countries served
8
Interface languages
1
Billing currencies

Interface languages

it Italianfr Frenchde Germanes Spanishnl Dutchpt Portuguesepl Polishen English

Billing currencies

🇪🇺EUR

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