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TurboCX

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Software Status:Active

About TurboCX

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TurboCX Details

Vendor
EdgeCX
Year Launched
2022
Location
Gurugram, India
Deployment
cloud
Training Options
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese, Korean, Arabic
Users
Customer service representatives, Sales executives, Marketing managers, Business owners, CRM administrators, E-commerce managers, Digital marketing specialists, Customer support managers, Operations directors, Social media managers
Industries Served
E-commerce, Retail, Financial services, Healthcare, Real estate, Travel and hospitality, Automotive, Telecommunications, Education, Insurance
Tags
Contact Center, CRM, Live Chat, TurboCX

TurboCX's In-App Market Place

Does TurboCX have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

NA

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), CAD (CA$), AUD (A$), JPY (¥), INR (₹), CNY (CN¥), MXN (MX$), RUB (₽)

Pros & Cons

  • Unified Team Inbox: Consolidates all customer interactions under one official WhatsApp number for seamless management.
  • Automation Features: Includes tools like auto-saving inquiries, automated escalation, and real-time auto chat assignment.
  • Broadcast Messaging: Allows scheduling bulk messages to over 256 contacts, even to those who haven’t saved your number.
  • 24/7 Chat Bot: Facilitates lead qualification and routing for optimized team performance.
  • Powerful Contact Management: Maps contacts to agents, supports imports/exports, and manipulates data efficiently.
  • Ease of Use: Features private notes, editable profiles, quick replies, and alerts for better collaboration and management.
  • Free Access: Offers a free plan with 1,000 inbound conversations monthly for SMEs.
  • WhatsApp-Dependent: Relies heavily on WhatsApp, potentially limiting communication via other channels.
  • Upcoming Features: Mobile app launch is pending, which might restrict portability for now.
  • Meta Integration: Requires onboarding credit card setup with Meta for broadcasting features, adding an extra step.

TurboCX's Support Options

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