About TurboCX
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TurboCX by EdgeCX is a powerful live chat and CRM platform that focuses on WhatsApp as the primary channel for business communication. Designed to help businesses streamline their interactions with customers, TurboCX enables sales, marketing, and customer service teams to manage conversations effectively through a unified interface. The platform comes packed with features such as a shared team inbox, automated chatbots, bulk messaging, and advanced contact management tools. With the growing reliance on WhatsApp for customer engagement, TurboCX aims to provide businesses with a structured and scalable way to handle their communication needs. By leveraging WhatsApp Business API, the software offers a reliable and efficient system for managing large volumes of customer queries, sales inquiries, and marketing campaigns. The user interface of TurboCX is designed with simplicity and efficiency in mind. The dashboard is clean and intuitive, making it easy for teams to navigate through ongoing conversations, manage customer contacts, and track broadcast campaigns. By consolidating WhatsApp messages into a single team inbox, the platform ensures that no message goes unanswered while allowing multiple agents to collaborate seamlessly.
Pros & Cons
- +Unified Team Inbox: Consolidates all customer interactions under one official WhatsApp number for seamless management.
- +Automation Features: Includes tools like auto-saving inquiries, automated escalation, and real-time auto chat assignment.
- +Broadcast Messaging: Allows scheduling bulk messages to over 256 contacts, even to those who haven’t saved your number.
- +24/7 Chat Bot: Facilitates lead qualification and routing for optimized team performance.
- +Powerful Contact Management: Maps contacts to agents, supports imports/exports, and manipulates data efficiently.
- +Ease of Use: Features private notes, editable profiles, quick replies, and alerts for better collaboration and management.
- +Free Access: Offers a free plan with 1,000 inbound conversations monthly for SMEs.
- −WhatsApp-Dependent: Relies heavily on WhatsApp, potentially limiting communication via other channels.
- −Upcoming Features: Mobile app launch is pending, which might restrict portability for now.
- −Meta Integration: Requires onboarding credit card setup with Meta for broadcasting features, adding an extra step.
Features
Key features
- Official Chat Number
- Enables businesses to manage all customer conversations on one official WhatsApp number, streamlining communication and team collaboration.
- Shared Team Inbox
- Provides a centralized platform for teams to track and monitor all chats, assign contacts, and drive performance for enhanced customer service.
- Chat Monitoring and Assisted Sales
- Facilitates proactive chat monitoring and assisted sales, allowing teams to support customers effectively and boost sales conversions.
- Broadcast Messaging
- Allows users to schedule and send broadcast messages to more than 256 contacts, even those without the sender's number saved.
- Business Sales Chat Bot
- Enables users to build engaging chatbots to automatically qualify incoming leads and direct chats to the appropriate agents.
- Free Account with Inbound Conversations
- Offers a free account with 1000 free inbound conversations per month, making it accessible for small and medium-sized businesses.
- Pay-per-use Model
- Operates on a pay-per-use model, where users pay only for WhatsApp conversations, minimizing upfront costs.
- Unified Team Inbox
- Consolidates all business communications, including sales, marketing, and operations, onto a single WhatsApp number for better management.
- Collaboration Tools
- Provides private notes, editable customer profiles, and multi-agent chat support to enhance team collaboration and efficiency.
Additional features
- Official Chat Number
- Enables businesses to manage all customer conversations on one official WhatsApp number, streamlining communication and team collaboration.
- Shared Team Inbox
- Provides a centralized platform for teams to track and monitor all chats, assign contacts, and drive performance for enhanced customer service.
- Chat Monitoring and Assisted Sales
- Facilitates proactive chat monitoring and assisted sales, allowing teams to support customers effectively and boost sales conversions.
- Broadcast Messaging
- Allows users to schedule and send broadcast messages to more than 256 contacts, even those without the sender's number saved.
- Business Sales Chat Bot
- Enables users to build engaging chatbots to automatically qualify incoming leads and direct chats to the appropriate agents.
- Free Account with Inbound Conversations
- Offers a free account with 1000 free inbound conversations per month, making it accessible for small and medium-sized businesses.
- Pay-per-use Model
- Operates on a pay-per-use model, where users pay only for WhatsApp conversations, minimizing upfront costs.
- Unified Team Inbox
- Consolidates all business communications, including sales, marketing, and operations, onto a single WhatsApp number for better management.
- Collaboration Tools
- Provides private notes, editable customer profiles, and multi-agent chat support to enhance team collaboration and efficiency.
- Simplified Team Management
- Offers tools for managing teams effectively, including tags, welcome messages, and quick replies to streamline workflows.
- Auto-save Enquiries
- Automatically saves incoming inquiries and leads, with options to set SLAs for replies or closing and automate escalation processes.
- Powerful Contacts Management
- Enables mapping contacts to preferred agents, importing and exporting contacts, and leveraging data manipulation capabilities.
- WhatsApp Template Support
- Allows users to send messages to unlimited contacts using WhatsApp templates, with template creation and submission directly from the dashboard.
- Broadcast to Contacts
- Simplifies the setup and scheduling of broadcasts, targeting contacts based on tags, custom data imports, and pre-set filters.
- Powerful 2-Way Chat
- Facilitates real-time engagement with audiences who respond to broadcast campaigns, with auto-chat assignment for efficient handling.
- Billing Dashboard
- Provides a clear and comprehensive billing dashboard with account usage analytics and granular expense details for easy tracking.
- Companion Mobile App
- Offers a mobile application for monitoring, tracking, and managing business conversations directly from a phone (launching soon).
- Alerts & Notifications
- Enables the setup of automated alerts for low balance, new chats, new messages, assigned chats, and feedback, ensuring timely responses.
- Auto-assign Chats
- Automatically routes incoming chats to specific teams or agents based on preferences, team assignment, or last contact history.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About TurboCX
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TurboCX Details
TurboCX's In-App Market Place
Does TurboCX have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD (CA$), AUD (A$), JPY (¥), INR (₹), CNY (CN¥), MXN (MX$), RUB (₽)
Pros & Cons
- Unified Team Inbox: Consolidates all customer interactions under one official WhatsApp number for seamless management.
- Automation Features: Includes tools like auto-saving inquiries, automated escalation, and real-time auto chat assignment.
- Broadcast Messaging: Allows scheduling bulk messages to over 256 contacts, even to those who haven’t saved your number.
- 24/7 Chat Bot: Facilitates lead qualification and routing for optimized team performance.
- Powerful Contact Management: Maps contacts to agents, supports imports/exports, and manipulates data efficiently.
- Ease of Use: Features private notes, editable profiles, quick replies, and alerts for better collaboration and management.
- Free Access: Offers a free plan with 1,000 inbound conversations monthly for SMEs.
- WhatsApp-Dependent: Relies heavily on WhatsApp, potentially limiting communication via other channels.
- Upcoming Features: Mobile app launch is pending, which might restrict portability for now.
- Meta Integration: Requires onboarding credit card setup with Meta for broadcasting features, adding an extra step.
TurboCX's Support Options
Email Address
info@edgecx.comContact
+91 85 95 66 55 05TurboCX's Alternatives
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