About Userlike
Userlike is a customer messaging platform from Userlike that combines chat, messaging, and AI for faster support, higher conversion, and lasting customer loyalty. It provides AI Automation, WhatsApp Sales & Support, and WhatsApp Campaigns so businesses can manage customer interactions effectively. This platform also features a Message Center for organized communication and ensures Data Privacy & GDPR compliance. Userlike is trusted by leading teams, helping them turn conversations into customers while maintaining a secure environment for data. Key capabilities: AI Automation WhatsApp Sales & Support WhatsApp Campaigns Message Center Data Privacy & GDPR Best for: businesses that need efficient customer communication solutions.
Userlike is a powerful customer support and messaging platform designed to help businesses engage with their customers across various digital touchpoints. It offers a seamless and user-friendly experience for customer interactions, from website chat to messaging apps like WhatsApp, Facebook Messenger, and Instagram. The platform leverages AI and automation tools, including GPT-4 integration, to streamline processes and improve service efficiency. Userlike is particularly known for its robust features that support personalized communication, allowing businesses to enhance customer satisfaction, generate leads, and provide timely support while maintaining data privacy standards with its GDPR compliance. The user interface of Userlike is intuitive, making it easy for agents to manage and respond to customer inquiries in real-time. It provides a shared inbox for all customer communications, along with a customizable chat widget for websites. Additionally, it supports advanced features like video calls, live translations, and automation through AI-powered chatbots. The platform also integrates with major messaging channels such as WhatsApp, Facebook Messenger, Instagram, and Email, offering flexibility for businesses to choose their preferred communication channels.
Pros & Cons
- +Attractive chat widget design.
- +Excellent and friendly customer support.
- +Easy to use and customizable.
- +Seamless integration across platforms.
- +Better design compared to competitors, fitting company identity.
- +Customers appreciate the ability to ask questions during shopping.
- −Loss of clients due to interface alerts system failure.
- −Offline messages not delivered to inbox.
- −Broken chat sessions creating new conversations for repeat clients.
- −Insufficient compensation (free month of subscription) for the loss caused.
- −No mobile app for chat operators on the go.
Features
Key features
- Message Center
- A shared inbox that consolidates messages from all supported channels (WhatsApp, email, Facebook Messenger, etc.), making it easy to manage all customer interactions in one place.
- WhatsApp Campaigns
- Targeted marketing and sales campaigns via WhatsApp, a platform with 90% open rates for messages.
- AI Automation & Chatbots
- Automate customer touchpoints with AI-driven chatbots that offer solutions, powered by GPT-4 for more accurate responses.
- Video Calls
- A seamless transition from chat to video calls, allowing for more personalized customer interactions.
- Mobile App
- Offers operators the ability to communicate with customers via mobile devices.
- Live Translation
- AI-powered translation feature for real-time communication across different languages.
- Customizable Messenger
- Customization options for branding the messenger with different fonts, colors, and even a white-label option.
- Advanced Analytics
- Gain insights into customer interactions, peak support times, and agent performance.
- Privacy and GDPR Compliance
- Ensures all communications adhere to data privacy standards, especially in Europe.
- WhatsApp Integration
- Full integration with WhatsApp for both support and marketing campaigns.
Additional features
- Website Chat
- An interactive chat widget for your website that engages visitors and provides support in real-time.
- Facebook Messenger and Instagram Channels
- Integration with popular social media platforms for customer support and marketing.
- Email Integration
- Handle email communication alongside other messaging channels in a single inbox.
- AI Chatbot & Automation Hub
- Simplify your customer service with AI-powered automation that integrates with a central knowledge base.
- Conversation Transcripts
- Capture full chat transcripts for later reference and improve customer service quality.
- Analytics & Reporting
- Track key metrics such as conversation volume, operator performance, and response time.
- Operator Groups and Skills
- Assign specific skills or groups to operators to streamline routing and ensure customers are matched with the best agent.
- Custom Fields & Data Collection
- Collect and manage customer data directly within the platform.
- Co-browsing
- Assist customers by navigating together through your website.
- Proactive Chat
- Automatically reach out to customers based on defined rules, like how long they've been on the site.
- Sticky Chat
- Retain previous customer-chat connections, so customers are routed back to the same agent for continuity.
- Chat Macros
- Predefined responses for frequently asked questions or situations, saving time and increasing efficiency.
Pricing
Monthly plans
Team
USD 130
Corporate Plan
USD 350
Countries & Languages
Interface languages
Billing currencies
No reviews yet
Be the first to drop a review
Alternatives to Userlike
Tactful Engage
Tactful Engage is a conversational contact center software from Tactful that supports customer engagement. It…
Clickatell Chat Commerce Platform
Clickatell Chat Commerce Platform is a communication software from Clickatell designed for engaging customers through…
Awfar Chat Center SA
Awfar Chat Center SA is a communication software from Awfar Solutions that provides integrated tools…
.svg){kind=logo}
About Userlike
Userlike is a customer messaging platform from Userlike that combines chat, messaging, and AI for faster support, higher conversion, and lasting customer loyalty. It provides AI Automation, WhatsApp Sales & Support, and WhatsApp Campaigns so businesses can manage customer interactions effectively. This platform also features a Message Center for organized communication and ensures Data Privacy & GDPR compliance. Userlike is trusted by leading teams, helping them turn conversations into customers while maintaining a secure environment for data. Key capabilities: AI Automation WhatsApp Sales & Support WhatsApp Campaigns Message Center Data Privacy & GDPR Best for: businesses that need efficient customer communication solutions.
Userlike Details
Userlike's In-App Market Place
Does Userlike have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Plans
Monthly plans
Team
USD 130
Corporate Plan
USD 350
Accepted Payment Currencies
Usd ($)
Pros & Cons
- Attractive chat widget design.
- Excellent and friendly customer support.
- Easy to use and customizable.
- Seamless integration across platforms.
- Better design compared to competitors, fitting company identity.
- Customers appreciate the ability to ask questions during shopping.
- Loss of clients due to interface alerts system failure.
- Offline messages not delivered to inbox.
- Broken chat sessions creating new conversations for repeat clients.
- Insufficient compensation (free month of subscription) for the loss caused.
- No mobile app for chat operators on the go.
Userlike's Support Options
Email Address
support@userlike.comContact
+49 1573 5998856Userlike's Alternatives
Tactful Engage
Tactful Engage is a conversational contact center software from Tactful that supports customer engagement. It…
Clickatell Chat Commerce Platform
Clickatell Chat Commerce Platform is a communication software from Clickatell designed for engaging customers through…
Awfar Chat Center SA
Awfar Chat Center SA is a communication software from Awfar Solutions that provides integrated tools…
