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Software Status:Active

About Velaro

Velaro is a conversational marketing and sales automation platform from Velaro that helps businesses convert online prospects into customers. It provides engagement tools, real-time chat capabilities, and analytics features so companies can better interact with potential clients. Velaro enables effective communication with website visitors, tracking engagement metrics to help improve sales strategies. The platform includes customizable chat widgets to fit brand identity and integrates with existing CRM systems for efficient lead management. Key capabilities: real-time chat analytics and reporting CRM integration customizable chat widgets lead tracking Best for: businesses that need to improve online customer engagement and drive sales conversion.

Velaro Details

Vendor
Velaro
Year Launched
2000
Location
West Coast Headquarters Los Angeles, CA 90038, USA
Deployment
cloud
Training Options
documentation, videos, live online
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Dutch, Portuguese, Russian, Polish
Users
Small businesses, Mid-sized enterprises, and large corporations in industries such as E-commerce, Higher education, Healthcare, and Pharmaceuticals.
Industries Served
E-commerce, Higher education, Healthcare, Pharmaceuticals
Tags
Live chat, chatbots, customer engagement, omnichannel communication, sales automation, customer support

Velaro's In-App Market Place

Does Velaro have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), RUB (₽), BRL (R$), MXN (Mex$)

Pros & Cons

  • • Affordable pricing and good value for the features offered.
  • • User-friendly interface that is easy to navigate and use.
  • • Robust reporting and analytics features to monitor performance.
  • • Responsive and helpful customer support from Velaro staff.
  • • Easy integration with popular platforms like Shopify and Google Analytics.
  • • Shared canned responses are considered an add-on with extra cost.
  • • Occasional buffering, rerouting, and transcript issues when handling multiple chats.
  • • The queuing system is not optimized for smaller teams.
  • • The homepage link is only accessible through the title.
  • • The functionality has reportedly declined over time according to one user.

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