About Vivocha
Vivocha is a customer engagement software from Vivocha that helps businesses improve interactions with their customers. It provides live chat, video chat, and co-browsing so agents can assist customers in real-time. The platform allows organizations to monitor customer behavior and respond promptly to queries. Vivocha also supports integration with various CRM systems, ensuring a comprehensive view of customer interactions. Additionally, analytics features help organizations track engagement metrics to inform decision-making. Key capabilities: live chat video chat co-browsing analytics CRM integration Best for: businesses that need to facilitate real-time customer support and engagement.
Vivocha Details
Vivocha's In-App Market Place
Does Vivocha have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (CN¥), SEK (kr), NOK (kr), DKK (kr), SGD (S$), HKD (HK$), INR (₹)
Pros & Cons
- Useful Chat and Call Back Features: Vivocha has been used for years and is found very useful by the whole team.
- Ease of Use: Easy for agents to use.
- Informative Dashboard: Provides a good amount of information regarding customer interactions, helping understand customer issues without asking too many questions.
- Real-Time Efficiency: Very efficient, providing real-time information.
- Effective Integrations: Integrates well with platforms like Magento and Zendesk.
- Multi-Client Connection: Allows connection to many clients through one platform.
- Need for Live Chat Operator: Requires a live chat operator on duty.
Vivocha's Support Options
Contact
+1 888 853-0070