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Vocalcom Hermes360

0(0 reviews)
Software Status:Active

About Vocalcom Hermes360

Vocalcom Hermes360 is a customer engagement platform from Vocalcom that provides a comprehensive solution for managing customer interactions. It includes omnichannel support, advanced analytics, and CRM integration so businesses can effectively engage with customers across various channels. The platform allows organizations to analyze customer behavior, automate marketing campaigns, and simplify communication processes. With real-time reporting capabilities, companies can make informed decisions based on data-driven insights. Key capabilities: omnichannel communication analytics and reporting CRM integration automated workflows customer journey mapping Best for: businesses that need a reliable solution for managing customer interactions and improving engagement strategies.

Vocalcom Hermes360 Details

Vendor
Vocalcom
Year Launched
1995
Location
Tour Eqho, 2 Av. Gambetta, Courbevoie, 92400, FR
Deployment
cloud, on premise, windows, linux
Training Options
live online, in person
Countries Served
All Countries
Languages
English, Spanish, French, Portuguese
Users
Customer experience and marketing professionals
Industries Served
Banks & Financial Services, Insurance, Healthcare, Leisure & Travel, Outsourcing, Retail & Services, Telecommunications, Utilities.
Tags
Call Center, Contact Center, Customer Experience, Customer Service, Customer Support, Debt Collection, IVR, Telephony, Telemarketing, Predictive Dialer.

Vocalcom Hermes360's In-App Market Place

Does Vocalcom Hermes360 have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
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Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (Fr), SGD (S$), HKD (HK$), NZD (NZ$), SEK (kr), DKK (kr), NOK (kr), CZK (Kč), PLN (zł), HUF (Ft)

Pros & Cons

  • AI-Powered Customer Communication: Simplifies communication with customers and improves loyalty and engagement through the use of artificial intelligence.
  • Effective for Telesales: David specifically states it's the "best program to manage telesales," indicating strong features for outbound sales activities.
  • Organized and Efficient: The software helps organize telesales processes and applies AI effectively.
  • Lack of Specific Feature Details: While features like "omnichannel" and "AI" are mentioned, detailed information on specific functionalities is limited in the provided reviews.
  • Limited Recent Reviews: David G.'s review is from 2018, and several others are from 2013-2016. This means the reviews may not reflect the current state of the software. More recent reviews would be beneficial.
  • Pricing Transparency: Pricing information is not provided, making it difficult to assess value for money objectively.

Vocalcom Hermes360's Support Options

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