VoiceLog

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Software Status:Active

About VoiceLog

VoiceLog is a voice analytics software from eGain that provides insights into customer interactions. It includes real-time call monitoring, speech recognition, and reporting features so organizations can improve their customer service quality. Users can analyze conversations for compliance, training needs, and performance metrics, helping to improve overall efficiency. VoiceLog supports various integration options with existing systems, allowing easy implementation and use. Key capabilities: real-time monitoring speech analytics compliance tracking performance reporting system integration Best for: customer service teams that need to analyze and improve call interactions.

VoiceLog Details

Vendor

eGain

Year Launched

Location

eGain Headquarters: 1252 Borregas Avenue, Sunnyvale, CA 94089

Deployment

Training Options

demo, account manager, community

Countries Served

All Countries

Languages

Arabic, Chinese (Simplified), Chinese (Traditional), Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Users

Manager, Team Leader, Quality Analyst, Customer Service Representative

Industries Served

Healthcare, Education, Finance, Retail, Government, Telecommunications, Legal, Transportation, Insurance, Utilities, Hospitality.

VoiceLog's In-App Market Place

Does VoiceLog have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

eGain Cloud: Contact Center Software

a comprehensive omnichannel solution

eGain Virtual Assistant: AI-powered chatbots to enhance customer self-service

eGain Knowledge + AI: Knowledge management with AI capabilities for better customer support

eGain Messaging: Conversational messaging solution for seamless customer interactions

Pricing Options

Free trial

Free version

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Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), CNY (¥), AUD (A$), CAD (C$), CHF (CHF), SEK (kr), INR (₹), SGD (S$), HKD (HK$), KRW (₩), NOK (kr), MXN (Mex$)

Pros & Cons

Records calls for compliance and quality assurance purposes
Allows for easy retrieval and review of past calls
Helps in training and coaching call center agents by providing real examples of customer interactions
Enhances customer service by ensuring accurate information is being provided to customers in real-time
Increases transparency and accountability within the call center organization