About VoiceLog
VoiceLog is a voice analytics software from eGain that provides insights into customer interactions. It includes real-time call monitoring, speech recognition, and reporting features so organizations can improve their customer service quality. Users can analyze conversations for compliance, training needs, and performance metrics, helping to improve overall efficiency. VoiceLog supports various integration options with existing systems, allowing easy implementation and use. Key capabilities: real-time monitoring speech analytics compliance tracking performance reporting system integration Best for: customer service teams that need to analyze and improve call interactions.
VoiceLog by eGain is a comprehensive call center solution that offers call recording functionality to businesses looking to enhance their customer service operations. One of the standout features of VoiceLog is its ability to securely record and store calls for later review and analysis, helping companies improve agent performance, ensure regulatory compliance, and resolve customer disputes more effectively. The user interface of VoiceLog is intuitive and user-friendly, making it easy for agents and supervisors to access and manage call recordings. The software features a sleek design with clear navigation options, allowing users to quickly find and playback recorded calls. Additionally, VoiceLog offers advanced search and filtering capabilities, making it easy to locate specific calls based on various parameters such as date, time, caller ID, or agent name. VoiceLog distinguishes itself from competitors with its robust set of core functionalities, including automatic call recording, real-time monitoring, and configurable retention policies. The software also offers intelligent analytics tools that can provide valuable insights into call trends, agent performance, and customer behavior.
Pros & Cons
- +Records calls for compliance and quality assurance purposes
- +Allows for easy retrieval and review of past calls
- +Helps in training and coaching call center agents by providing real examples of customer interactions
- +Enhances customer service by ensuring accurate information is being provided to customers in real-time
- +Increases transparency and accountability within the call center organization
- −Limited scalability for large call centers
- −Lack of advanced transcription and keyword search capabilities
- −High implementation and maintenance costs
- −Integration with other systems can be challenging
- −Limited customization options for specific business needs
Features
Key features
- Call Recording, Quality Monitoring, Speech Analytics, Compliance Management, Agent Performance Evaluation, Enhanced Customer Service, Real-time Monitoring, Speech-to-Text Conversion, Advanced Reporting and Dashboard, Integration with CRM Systems.
Additional features
- Call Recording, Call Monitoring, Quality Assurance, Compliance Management, Speech Analytics, Performance Metrics, Customizable Reporting, Multi-channel Support, Cloud-based Solution, Secure Data Storage.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About VoiceLog
VoiceLog is a voice analytics software from eGain that provides insights into customer interactions. It includes real-time call monitoring, speech recognition, and reporting features so organizations can improve their customer service quality. Users can analyze conversations for compliance, training needs, and performance metrics, helping to improve overall efficiency. VoiceLog supports various integration options with existing systems, allowing easy implementation and use. Key capabilities: real-time monitoring speech analytics compliance tracking performance reporting system integration Best for: customer service teams that need to analyze and improve call interactions.
VoiceLog Details
VoiceLog's In-App Market Place
Does VoiceLog have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
5
Mini Apps
eGain Cloud: Contact Center Software
a comprehensive omnichannel solution
eGain Virtual Assistant: AI-powered chatbots to enhance customer self-service
eGain Knowledge + AI: Knowledge management with AI capabilities for better customer support
eGain Messaging: Conversational messaging solution for seamless customer interactions
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), CNY (¥), AUD (A$), CAD (C$), CHF (CHF), SEK (kr), INR (₹), SGD (S$), HKD (HK$), KRW (₩), NOK (kr), MXN (Mex$)
Pros & Cons
- Records calls for compliance and quality assurance purposes
- Allows for easy retrieval and review of past calls
- Helps in training and coaching call center agents by providing real examples of customer interactions
- Enhances customer service by ensuring accurate information is being provided to customers in real-time
- Increases transparency and accountability within the call center organization
- Limited scalability for large call centers
- Lack of advanced transcription and keyword search capabilities
- High implementation and maintenance costs
- Integration with other systems can be challenging
- Limited customization options for specific business needs
VoiceLog's Support Options
Email Address
support@egain.comContact
1-800-821-6063Documentation
https://www.egain.com/resources/documentation/Community Forums
https://community.egain.com/Chatbot
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