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Software Status:Active

About Voiso

Voiso is a communication software platform from Voiso that supports customer engagement solutions. It provides voice calling, messaging, and reporting features so teams can effectively manage their communication needs. Voiso facilitates smooth interaction between businesses and customers through its reliable capabilities. The platform is designed to improve call quality and data visibility, helping users stay informed and responsive. Key capabilities: inbound calling outbound calling SMS messaging call analytics CRM integration Best for: customer service teams that need to manage communication across multiple channels.

Voiso Details

Vendor
Voiso
Year Launched
2016
Location
Voiso Technologies 123 Main Street New York, NY 10001
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese, Korean, Arabic, Hindi, Bengali, Urdu, Turkish, Vietnamese, Indonesian
Users
Administrators, Managers, Customer Service Representatives, Sales Representatives, Telemarketers, Support Agents.
Industries Served
sales, customer support, travel and hospitality, and business process outsourcing (BPO).
Tags
AI, contact center, omnichannel, speech analytics, predictive dialer, CRM integration, and cloud-based.

Voiso's In-App Market Place

Does Voiso have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
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Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CNY (¥), CHF (CHF), SEK (kr), NZD (NZ$), KRW (₩), HKD (HK$)

Pros & Cons

  • Easy to use and set up
  • Integrates well with other CRMs
  • Good call quality
  • AI features like autodialer and answering machine detection
  • Real-time dashboards for monitoring call center performance
  • Speech analytics for agent coaching
  • Great customer service
  • Limited customization options for some advanced features
  • Not the cheapest option, but offers good value for money
  • Payment terms require immediate payment upon receiving the bill, which can cause issues if there are payment problems

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