Voiso logo

Voiso

by Voiso · Since 2016
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ActiveAvailable globallyCloud
Quick facts
VendorVoiso
Year launched2016
StatusActive
LocationVoiso Technologies 123 Main Street New York, NY 10001
Countries servedGlobal
Languages18
Integrations4+
Free tierN/A
Free trialN/A
Contact salesN/A

About Voiso

Voiso is a communication software platform from Voiso that supports customer engagement solutions. It provides voice calling, messaging, and reporting features so teams can effectively manage their communication needs. Voiso facilitates smooth interaction between businesses and customers through its reliable capabilities. The platform is designed to improve call quality and data visibility, helping users stay informed and responsive. Key capabilities: inbound calling outbound calling SMS messaging call analytics CRM integration Best for: customer service teams that need to manage communication across multiple channels.

Voiso by Voiso stands out as a powerful call center software that caters to diverse business needs, focusing on enhancing customer communication and streamlining sales and service operations. As an all-in-one platform, Voiso provides a broad suite of features designed to improve efficiency and performance in managing both inbound and outbound calls. From its omnichannel contact center capabilities to sophisticated analytics and real-time reporting, Voiso presents itself as a versatile solution that adapts to the ever-changing demands of modern communication infrastructure. The user interface of Voiso is one of its most notable strengths. It is clean, intuitive, and thoughtfully organized, making it accessible to users regardless of their technical expertise. The dashboard is designed to provide quick and easy access to all essential features, which significantly reduces the learning curve for new users. Customizable widgets and drag-and-drop functionalities add a level of personalization that agents can leverage to create a workspace tailored to their workflow. Such design considerations minimize time spent navigating menus and maximize efficiency, allowing agents to focus on engaging with customers rather than struggling with the software.

Pros & Cons

Pros
  • Easy to use and set up
  • Integrates well with other CRMs
  • Good call quality
  • AI features like autodialer and answering machine detection
  • Real-time dashboards for monitoring call center performance
  • Speech analytics for agent coaching
  • Great customer service
Cons
  • Limited customization options for some advanced features
  • Not the cheapest option, but offers good value for money
  • Payment terms require immediate payment upon receiving the bill, which can cause issues if there are payment problems

Features

Key features

1. AI-Powered Solutions

Leveraging AI to enhance efficiency and insights.

2. Omnichannel Communication

Unifying various channels into a single platform.

3. Automation & Chatbots

Streamlining processes and improving customer interactions.

4. Global Scalability

Supporting businesses of all sizes and across different regions.

5. Data & Analytics

Providing valuable insights for informed decision-making.

Additional features

1. Real-Time Dashboards

Monitor agent performance and contact center metrics.

2. Flow Builder

Design and customize call flows, IVR menus, and routing strategies.

3. AI Predictive Dialer

Optimize outbound calling with intelligent dialing and advanced features.

4. CRM Integration

Seamlessly integrate with popular CRM systems.

5. AI Speech Analytics

Analyze call recordings for insights, sentiment analysis, and keyword extraction.

6. Omnichannel

Handle various communication channels (voice, SMS, email, chat) within a unified platform.

7. AI Dialer

Improve call efficiency with features like Answering Machine Detection, Call Whispering, and more.

8. Speech Analytics

Gain deep insights from call recordings, including sentiment analysis, keyword extraction, and call summaries.

9. Flow Builder

Create complex call flows, IVR menus, and routing rules to optimize customer interactions.

10. Omnichannel

Handle multiple communication channels in a single interface, enhancing agent productivity.

11. Real-Time Dashboards

Monitor key performance indicators and agent activity in real-time.

12. Global Coverage

Access to a worldwide network of data centers and local numbers in 120+ countries.

13. Robust Security

End-to-end encryption and compliance with industry standards (GDPR, ISO 27001, ISO 9008, PCI DSS).

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Start-up
USD 49/mo
billed monthly
Pro
USD 79/mo
billed monthly
Pro
USD 129/mo
billed monthly

Countries & Languages

Global
Countries served
18
Interface languages
12
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseDutchRussianChineseJapaneseKoreanArabicHindiBengaliUrduTurkishVietnameseIndonesian

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇦🇺AUD🇨🇦CAD🇨🇳CNY🇨🇭CHF🇸🇪SEK🇳🇿NZD🇰🇷KRW🇭🇰HKD

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