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Xperience

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Software Status:Active

About Xperience

Xperience is a content management software from Altitude Software that connects content, data, and personalization in one AI-powered platform. It combines personalized travel experiences, digital delivery change, and scalable digital experiences so organizations can create tailored interactions for their customers. Notable brands like United Airlines and Michelin use Sitecore to improve their digital engagement, while L'Oréal and Procter & Gamble utilize the platform to innovate at scale. Xperience supports various industries in delivering impactful customer journeys backed by reliable analytics and real-time data insights. Key capabilities: content management personalization data integration analytics multi-channel delivery Best for: organizations that need to create personalized customer experiences at scale.

Xperience Details

Vendor
Altitude Software
Year Launched
Location
Sitecore Headquarters: 101 South Elm Street, Suite 450 Greensboro, NC 27401, United States
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Japanese, Chinese, Korean
Users
Supervisor, Customer Service Representative, Manager, Agent, IT Support Specialist
Industries Served
Healthcare, Education, Finance, Retail, Hospitality
Tags
Call Center, Contact Center, Customer Engagement, Customer Service, Customer Support, Sitecore

Xperience's In-App Market Place

Does Xperience have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

8

Mini Apps

1. Conversation Bridge: A plugin that allows for seamless integration between the Xperience software and popular messaging platforms such as WhatsApp and Facebook Messenger.

2. Knowledge Base: A mini-app that enables the creation and management of a comprehensive knowledge base for customer self-service and agent support purposes.

3. Reporting and Analytics Dashboard: A plugin that provides advanced reporting and analytics capabilities to track key performance indicators

customer satisfaction metrics

and more.

4. Voice Recognition: An add-on that integrates speech recognition technology into the Xperience software

allowing for more efficient and personalized customer interactions over the phone.

5. CRM Integration: A mini-app that facilitates the synchronization of customer data between Xperience and popular Customer Relationship Management (CRM) platforms such as Salesforce or Microsoft Dynamics.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), CHF (Fr), INR (₹)

Pros & Cons

  • Advanced customer engagement capabilities
  • Integration with customer data for personalized interactions
  • Real-time insights and analytics for improved decision making
  • Multichannel support for seamless communication
  • Customizable workflows and automation for efficiency
  • Scalable to meet growing business needs
  • User-friendly interface for easy adoption and use.
  • Steep learning curve for users unfamiliar with Sitecore's platform
  • Limited customization options compared to other call center software
  • High cost of implementation and ongoing maintenance
  • Lack of advanced reporting and analytics features
  • Integration with third-party tools can be challenging

Xperience's Support Options

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