Zoho SalesIQ logo

Zoho SalesIQ

by Zoho · Since 2013
No reviews yet
ActiveAvailable globallyCloudFree tier
Quick facts
VendorZoho
Year launched2013
StatusActive
LocationZoho Corporation, Texas 6800 Burleson Rd, Building 310, Suite 200, Austin, TX 78744, USA, Austin, US
Countries servedGlobal
Languages13
Integrations50+
Free tierYES
Free trialYES
Contact sales

About Zoho SalesIQ

Zoho SalesIQ is a customer engagement platform from Zoho that helps businesses efficiently engage their website visitors and customers at all times. It combines in-app chat with Mobilisten, mobile SDK support, and integration with favorite apps so users can effectively manage customer interactions. With over 32 million chats and more than 2 billion recorded visitors, Zoho SalesIQ provides reliable analytics and insights into customer behavior. The platform also supports up to 465,841 portals with 3,328 chatbots actively assisting in real-time. Key capabilities: in-app chat mobile SDK analytics reporting chatbot support app integration Best for: businesses that need to improve website visitor engagement and improve customer satisfaction.

Zoho SalesIQ is a comprehensive live chat software designed to facilitate real-time communication between businesses and their customers. It offers a wide range of features aimed at improving customer support and boosting sales through instant messaging. The software integrates seamlessly with various other Zoho products, as well as third-party platforms like WordPress, Shopify, and Mailchimp, making it an excellent tool for businesses looking to engage their customers on multiple channels. The platform is particularly well-suited for small and mid-sized businesses, startups, and freelancers who want to enhance their customer service capabilities and drive sales. The user interface of Zoho SalesIQ is clean, modern, and relatively easy to navigate. The dashboard provides a quick overview of all the active chats, visitors, and key metrics, allowing agents to respond quickly to customer queries. The layout is intuitive, with well-organized menus and customizable options that make it easy to set up and personalize the chat widget. The software is designed to be user-friendly, meaning that even users with minimal technical experience can get started quickly.

Pros & Cons

What users like
  • +Comprehensive Suite: Offers a wide range of applications to cater to various business needs.
  • +User-Friendly: The platform is easy to navigate and use, making it accessible for users with varying levels of technical expertise.
  • +Streamlined Design and Development: Facilitates efficient design and development processes.
What users flag
  • Account-Level Restrictions: Limitations on account-level settings and structures may hinder flexibility and customization.

Features

Key features

Live chat
Engage with website visitors in real-time to answer their questions, qualify leads, and close deals.
Chatbots
Automate common customer support tasks and qualify leads with chatbots.
Visitor tracking
Track visitor behavior on your website to understand their interests and needs.
Lead scoring
Qualify leads automatically based on their browsing behavior and engagement with your chatbots.
Mobile SDK
Add in-app chat support to your mobile app.
Omnichannel customer communication
Provide customer support across multiple channels, including live chat, mobile app, and instant messaging.
Customer service automation
Automate routine customer support tasks with chatbots.
Analytics
Track your team's performance and improve your sales and support efforts with live chat reports.

Additional features

Live Chat
Engage with website visitors in real-time to answer questions, qualify leads, and close deals.
Chatbots
Automate customer support tasks and qualify leads with AI-powered conversational bots.
Visitor Tracking
Monitor visitor behavior on your website to understand their interests and needs.
Lead Scoring
Automatically qualify leads based on their browsing behavior and interactions.
Mobile SDK (Mobilisten)
Integrate in-app chat support into your mobile applications.
Omnichannel Communication
Support customers across various channels like live chat, mobile apps, and instant messaging.
Customer Service Automation
Automate routine customer support tasks for increased efficiency.
Analytics
Track team performance, website effectiveness, and user experience with detailed reports.
Lead Capture & Qualification
Gather visitor details with pre-chat forms and chatbots to qualify leads effectively.
Lead Nurturing
Proactively engage with visitors based on their behavior and tailor messaging for better conversions.
Integrations
Connect with popular apps like CRM, marketing automation, and analytics tools for seamless workflows.
Mobile App
Manage customer interactions and access key features from anywhere with the Zoho SalesIQ mobile app.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Basic

USD 10

Professional

USD 17

Enterprise

USD 25

Countries & Languages

Global
Countries served
13
Interface languages
1
Billing currencies

Interface languages

EnglishSpanishPortuguese (Brazil)GermanFrenchDutchJapaneseArabicIndonesianThaiVietnameseSimplified ChineseTraditional Chinese.

Billing currencies

🇺🇸USD

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