About Zoho SalesIQ
Zoho SalesIQ is a customer engagement platform from Zoho that helps businesses efficiently engage their website visitors and customers at all times. It combines in-app chat with Mobilisten, mobile SDK support, and integration with favorite apps so users can effectively manage customer interactions. With over 32 million chats and more than 2 billion recorded visitors, Zoho SalesIQ provides reliable analytics and insights into customer behavior. The platform also supports up to 465,841 portals with 3,328 chatbots actively assisting in real-time. Key capabilities: in-app chat mobile SDK analytics reporting chatbot support app integration Best for: businesses that need to improve website visitor engagement and improve customer satisfaction.
Zoho SalesIQ is a comprehensive live chat software designed to facilitate real-time communication between businesses and their customers. It offers a wide range of features aimed at improving customer support and boosting sales through instant messaging. The software integrates seamlessly with various other Zoho products, as well as third-party platforms like WordPress, Shopify, and Mailchimp, making it an excellent tool for businesses looking to engage their customers on multiple channels. The platform is particularly well-suited for small and mid-sized businesses, startups, and freelancers who want to enhance their customer service capabilities and drive sales. The user interface of Zoho SalesIQ is clean, modern, and relatively easy to navigate. The dashboard provides a quick overview of all the active chats, visitors, and key metrics, allowing agents to respond quickly to customer queries. The layout is intuitive, with well-organized menus and customizable options that make it easy to set up and personalize the chat widget. The software is designed to be user-friendly, meaning that even users with minimal technical experience can get started quickly.
Pros & Cons
- +Comprehensive Suite: Offers a wide range of applications to cater to various business needs.
- +User-Friendly: The platform is easy to navigate and use, making it accessible for users with varying levels of technical expertise.
- +Streamlined Design and Development: Facilitates efficient design and development processes.
- −Account-Level Restrictions: Limitations on account-level settings and structures may hinder flexibility and customization.
Features
Key features
- Live chat
- Engage with website visitors in real-time to answer their questions, qualify leads, and close deals.
- Chatbots
- Automate common customer support tasks and qualify leads with chatbots.
- Visitor tracking
- Track visitor behavior on your website to understand their interests and needs.
- Lead scoring
- Qualify leads automatically based on their browsing behavior and engagement with your chatbots.
- Mobile SDK
- Add in-app chat support to your mobile app.
- Omnichannel customer communication
- Provide customer support across multiple channels, including live chat, mobile app, and instant messaging.
- Customer service automation
- Automate routine customer support tasks with chatbots.
- Analytics
- Track your team's performance and improve your sales and support efforts with live chat reports.
Additional features
- Live Chat
- Engage with website visitors in real-time to answer questions, qualify leads, and close deals.
- Chatbots
- Automate customer support tasks and qualify leads with AI-powered conversational bots.
- Visitor Tracking
- Monitor visitor behavior on your website to understand their interests and needs.
- Lead Scoring
- Automatically qualify leads based on their browsing behavior and interactions.
- Mobile SDK (Mobilisten)
- Integrate in-app chat support into your mobile applications.
- Omnichannel Communication
- Support customers across various channels like live chat, mobile apps, and instant messaging.
- Customer Service Automation
- Automate routine customer support tasks for increased efficiency.
- Analytics
- Track team performance, website effectiveness, and user experience with detailed reports.
- Lead Capture & Qualification
- Gather visitor details with pre-chat forms and chatbots to qualify leads effectively.
- Lead Nurturing
- Proactively engage with visitors based on their behavior and tailor messaging for better conversions.
- Integrations
- Connect with popular apps like CRM, marketing automation, and analytics tools for seamless workflows.
- Mobile App
- Manage customer interactions and access key features from anywhere with the Zoho SalesIQ mobile app.
Pricing
Monthly plans
Basic
USD 10
Professional
USD 17
Enterprise
USD 25
Countries & Languages
Interface languages
Billing currencies
No reviews yet
Be the first to drop a review
Alternatives to Zoho SalesIQ
Tactful Engage
Tactful Engage is a conversational contact center software from Tactful that supports customer engagement. It…
Clickatell Chat Commerce Platform
Clickatell Chat Commerce Platform is a communication software from Clickatell designed for engaging customers through…
Awfar Chat Center SA
Awfar Chat Center SA is a communication software from Awfar Solutions that provides integrated tools…
.svg){kind=logo}
About Zoho SalesIQ
Zoho SalesIQ is a customer engagement platform from Zoho that helps businesses efficiently engage their website visitors and customers at all times. It combines in-app chat with Mobilisten, mobile SDK support, and integration with favorite apps so users can effectively manage customer interactions. With over 32 million chats and more than 2 billion recorded visitors, Zoho SalesIQ provides reliable analytics and insights into customer behavior. The platform also supports up to 465,841 portals with 3,328 chatbots actively assisting in real-time. Key capabilities: in-app chat mobile SDK analytics reporting chatbot support app integration Best for: businesses that need to improve website visitor engagement and improve customer satisfaction.
Zoho SalesIQ Details
Zoho SalesIQ's In-App Market Place
Does Zoho SalesIQ have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Basic
USD 10
Professional
USD 17
Enterprise
USD 25
Accepted Payment Currencies
USD ($)
Pros & Cons
- Comprehensive Suite: Offers a wide range of applications to cater to various business needs.
- User-Friendly: The platform is easy to navigate and use, making it accessible for users with varying levels of technical expertise.
- Streamlined Design and Development: Facilitates efficient design and development processes.
- Account-Level Restrictions: Limitations on account-level settings and structures may hinder flexibility and customization.
Zoho SalesIQ's Support Options
Email Address
support@zohosalesiq.comContact
+1 877 834 4428Community Forums
https://help.zoho.com/portal/en/community/zoho-salesiq?src=ftChatbot
AvailableZoho SalesIQ's Alternatives
Tactful Engage
Tactful Engage is a conversational contact center software from Tactful that supports customer engagement. It…
Clickatell Chat Commerce Platform
Clickatell Chat Commerce Platform is a communication software from Clickatell designed for engaging customers through…
Awfar Chat Center SA
Awfar Chat Center SA is a communication software from Awfar Solutions that provides integrated tools…
