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Screenshots
 Vendor | 23shout |
|---|---|
 Year Launched | 2019 |
 Location | Galactic HQ Brisbane, Queensland AU |
 Deployment | Cloud, SaaS, Web-Based |
 Company Size | 2-10 |
 Training Options | In Person, Live Online, Webinars, Documentation, Videos |
 Countries Served | All Countries |
 Language | English, Spanish, French, German, Italian, Portuguese, Japanese, Chinese Simplified, Chinese Traditional, Korean, Russian. |
 Users | Supervisor, Customer Service Representative, Sales Agent, Quality Assu |
 Industries Served | Call center |
 Tags | #Call Center |
23shout's In-App Market Place
Mini-Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), INR (₹), RUB (₽), BRL (R$), MXN ($), KRW (₩), TRY (₺), NZD ($), SEK (kr), ZAR (R), AED (د.إ), SGD ($), CHF (CHF), HKD ($), THB (฿).
Pros & Cons
Pros
- 🟢Being cloud-based, 23shout eliminates the need for on-site hardware or software installations. This makes setup quick and easy, allowing teams to start making and receiving calls within minutes.
- 🟢Supports local, mobile, and toll-free numbers globally, making it suitable for businesses with international clients or operations.
- 🟢The shared team SMS inbox enhances collaboration and ensures no message is missed. The natural language machine learning search makes finding specific messages quick and easy.
- 🟢Integration with over 5,000 tools via Zapier, along with direct integrations with popular CRMs like HubSpot and Pipedrive, automates workflows and streamlines data flow between different applications.
Cons
- 🔴As a cloud-based solution, 23shout relies entirely on a stable internet connection. Any internet outages will disrupt communication.
- 🔴Integrations with Salesforce and Zoom are listed as "coming soon." Businesses that heavily rely on these platforms will need to wait for these integrations to be available.
23shout’s Alternatives
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23shout Features
- 🟢Global Calling: Supports making and receiving calls to and from local, mobile, and toll-free numbers worldwide. This enables businesses to expand their reach and communicate with customers and partners across borders.
- 🟢Customizable Inbound Call Routing: You can set up rules to route incoming calls based on various criteria, such as caller ID, time of day, and caller's location. This allows you to direct calls to the appropriate team or agent, improving efficiency and customer satisfaction.
- 🟢Dynamic Call Scripts with CRM Integration: Call scripts can be customized to display relevant information about the caller, such as their name, company, and recent interactions. This can help agents prepare for calls and provide better customer service. The integration with CRM systems ensures that call data is automatically synced with customer records.
- 🟢Beautiful Calling: 23shout emphasizes high-quality audio and a user-friendly calling experience. This includes features like clear audio, noise cancellation, and easy call controls.
- 🟢Call Recording: This feature allows you to record calls for training, quality assurance, and compliance purposes.
- 🟢Shared Inbox: Instead of individual employees managing SMS messages on their personal phones, 23shout provides a shared team inbox. This means all SMS messages sent to a specific business number are visible to authorized team members.
- 🟢Collaboration and Transparency: A team SMS inbox fosters collaboration by allowing multiple team members to view, respond to, and manage SMS conversations. This provides transparency and prevents messages from being missed or overlooked.
- 🟢Improved Customer Service: With a shared inbox, any available team member can respond to customer inquiries via SMS, ensuring faster response times and improved customer service.
- 🟢Centralized Communication: A team SMS inbox centralizes all SMS communication, making it easier to track conversations, monitor performance, and ensure consistent messaging.
- 🟢Spam Detection: 23shout uses algorithms and databases of known spam numbers to identify and flag incoming SMS messages that are likely to be spam. This helps prevent employees from being distracted by unwanted messages and reduces the risk of phishing or other scams.
User Reviews
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