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 Vendor | 4Voice |
|---|---|
 Year Launched | 2007 |
 Location | 4Voice 1095 Broken Sound Pkwy NW #201, Boca Raton, FL 33487, United States |
 Deployment | Cloud-Based Deployment, Web-Based Deployment, Software as a Service (SaaS) |
 Company Size | 11-50 |
 Training Options | In Person, Documentation, Live Online |
 Countries Served | United States |
 Language | English |
 Users | Small to medium sized businesses (SMBs) |
 Industries Served | High Tech Government Law Office Healthcare Insurance Logistics & Transportation Non-Profit Organizations Financial Services Enterprise Real Estate Restaurant Retail |
 Tags | Call Center, 4Voice |
4Voice's In-App Market Place
Mini-Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr)
Pros & Cons
Pros
- 🟢Exceptional customer service with hands-on support and live assistance.
- 🟢Reliable and economical phone service with international calling options.
- 🟢Easy to use for both conventional phone and VoIP systems.
- 🟢Customizable features suitable for various business needs.
- 🟢Quick setup and delivery of configured devices.
Cons
- 🔴Initial setup may require assistance, especially for non-technical users.
- 🔴Phone units can be less intuitive without training.
- 🔴Limited intuitive features compared to some competitors.
- 🔴No reported advanced analytics or reporting capabilities.
- 🔴Lack of significant integration with other business software tools.
4Voice’s Alternatives
Abacus Cloud
2600Hz
4Voice Features
- 🟢Cloud-Hosted VoIP Services: Scalable and flexible phone solutions for businesses.
- 🟢SIP Trunking: Integration with existing PBX systems to enable VoIP capabilities.
- 🟢Call Center Features: Advanced tools for managing customer calls and team productivity.
- 🟢Virtual Office Lines: Enable remote workers with seamless connectivity.
- 🟢Cost Savings: Reduces phone bills by as much as 50%.
- 🟢QoS (Quality of Service): Ensures superior voice quality.
- 🟢24/7 Support: Proactive monitoring and round-the-clock assistance.
- 🟢Flexibility: Customizable features tailored to business needs.
- 🟢Disaster Recovery: Ensures continuity during outages.
- 🟢Security Features: Protects sensitive communication data.
User Reviews
Showing the most helpful
Top 10 4Voice Alternatives
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- Carrier-class platform: Designed for robust performance and reliability to handle the communication needs of medium to large enterprises.
- Tier 1 carrier connectivity: Provides access to high-quality and reliable internet connections from top carriers.
- Data center integration: Connects seamlessly with data centers for secure storage and processing of communication data.
- Best-in-class partnerships: Collaborates with leading service providers, data centers, and technology companies for optimal performance.
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- Unrivaled CPaaS solution: Designed to empower service providers to offer a customizable, white-label communication experience.
- White-label solution: Enables service providers to differentiate their brand and offering in the market.
- Turnkey UC platform: Offers flexibility to create a superior communication experience for customers.
- 300+ APIs: Allow customization of solutions to better serve customer needs.
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- Interactive Voice Response (IVR): Allows customers to interact with the system through voice commands or keypad inputs, streamlining call handling.
- Real-Time Call Monitoring: Enables supervisors to monitor live calls for quality assurance and training purposes.
- Call Recording: Records calls for compliance, training, and quality control.
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- AI-Powered Customer Service: Uses artificial intelligence (AI) to assist with chatbots, automated responses, and smart routing of customer inquiries
- Workforce Management: Includes tools for managing agent schedules, tracking performance, and optimizing staffing levels to ensure optimal service levels.
- Call Routing & IVR: Advanced call routing capabilities ensure that customer queries are directed to the right agent or department, with an intuitive IVR system to handle basic requests automatically.
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- Global Calling: Supports making and receiving calls to and from local, mobile, and toll-free numbers worldwide. This enables businesses to expand their reach and communicate with customers and partners across borders.
- Customizable Inbound Call Routing: You can set up rules to route incoming calls based on various criteria, such as caller ID, time of day, and caller's location. This allows you to direct calls to the appropriate team or agent, improving efficiency and customer satisfaction.
- Dynamic Call Scripts with CRM Integration: Call scripts can be customized to display relevant information about the caller, such as their name, company, and recent interactions. This can help agents prepare for calls and provide better customer service. The integration with CRM systems ensures that call data is automatically synced with customer records.
- Beautiful Calling: 23shout emphasizes high-quality audio and a user-friendly calling experience. This includes features like clear audio, noise cancellation, and easy call controls.