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Software Status: Active
Overview
Features
Reviews
Integrations
Alternatives
About 8x8 Contact Center
8x8 Contact Center by 8x8 is a comprehensive software solution designed to streamline operations in the call center industry. With standout features such as auto dialer capabilities, call center workforce management, and contact center functionalities, this platform offers a robust set of tools to enhance customer service and productivity.
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8x8 Contact Center Specifications
 Vendor | 8x8 |
|---|---|
 Year Launched | 1987 |
 Location | Global Headquarters 675 Creekside |
 Deployment | CLOUD, SAAS, WEB-BASED, ANDROID, IOS |
 Company Size | 1001-5000 |
 Training Options | Webinars, Live Online, In Person, Documentation |
 Countries Served | All Countries |
 Language | English, Spanish, French, German, Italian, Portuguese, Dutch, Japanese, Chinese, Korean |
 Users | Mid Market and Enterprise Companies who require call center technology |
 Industries Served | Education Government Manufacturing Retail Financial Services Healthcare Professional Services Transportation |
 Tags | VoIP business phone service, hosted VoIP, Small business phone systems, web conferencing, virtual contact center, virtual call center, enterprise global communications, business phone systems, unified communications, team collaboration, Enterprise Engagem |
8x8 Contact Center's In-App Market Place
Does 8x8 Contact Center have its own app market place?
How many Mini Apps in the marketplace?
0
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Usd ($), Eur (€), Gbp (£), Cad (CA$), Aud (A$), Jpy (¥), Cny (CN¥),etc.
Pros & Cons
Pros
- 🟢API & Developer Tools: Provides APIs for custom integrations with other business systems, such as billing, ticketing, or inventory management.
- 🟢AI and Automation: The platform’s use of AI-driven chatbots, smart routing, and automated workflows helps improve efficiency and reduce response times.
- 🟢Scalable Solution: Being cloud-based, the 8x8 Contact Center can scale with the needs of growing businesses, from small teams to large enterprises.
- 🟢Customizable Reporting: Real-time and historical reporting allows businesses to tailor analytics to their specific needs and track important KPIs.
- 🟢Integration with CRMs: The seamless integration with popular CRM platforms ensures that agents have the customer data they need to provide personalized support.
Cons
- 🔴Pricing Transparency: The lack of publicly available pricing can make it difficult for businesses to estimate the cost upfront without reaching out to the sales team.
- 🔴Learning Curve: Due to the feature-rich nature of the platform, there may be a learning curve for new users, especially for businesses without prior experience with advanced contact center tools.
- 🔴Complex Setup for Large Organizations: Larger enterprises may find the initial setup and configuration to be time-consuming or complex depending on their specific needs.
8x8 Contact Center’s Alternatives
Abacus Cloud
2600Hz
8x8 Contact Center Features
- 🟢Omnichannel Support: 8x8 Contact Center allows businesses to interact with customers through multiple channels, including voice, chat, email, social media, and SMS, all from one unified platform.
- 🟢AI-Powered Customer Service: Uses artificial intelligence (AI) to assist with chatbots, automated responses, and smart routing of customer inquiries
- 🟢Workforce Management: Includes tools for managing agent schedules, tracking performance, and optimizing staffing levels to ensure optimal service levels.
- 🟢Call Routing & IVR: Advanced call routing capabilities ensure that customer queries are directed to the right agent or department, with an intuitive IVR system to handle basic requests automatically.
- 🟢Speech Analytics: Analyzes calls in real time to provide insights on customer sentiment, agent performance, and potential issues, improving the overall customer experience.
- 🟢Reporting & Analytics: Provides robust reporting capabilities, allowing managers to track KPIs, monitor agent performance, and evaluate overall contact center efficiency.
- 🟢Integrations with CRM: Seamlessly integrates with CRM systems like Salesforce, Zoho, and Microsoft Dynamics to provide agents with customer data during interactions, improving service quality.
- 🟢Cloud-Based Platform: As a cloud solution, 8x8 Contact Center provides flexibility and scalability without the need for on-premise hardware or complex maintenance.
- 🟢Real-Time Dashboards: Managers can view real-time dashboards with key performance metrics, including call volume, agent availability, and customer satisfaction.
- 🟢API & Developer Tools: Provides APIs for custom integrations with other business systems, such as billing, ticketing, or inventory management.
User Reviews
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Top 10 8x8 Contact Center Alternatives
Abacus Cloud by Abacus Group is a scalable, cloud-based call center software designed for medium to large enterprises, offering advanced call routing, real-time analytics, and...
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2600Hz by 2600Hz is a cutting-edge call center software designed to cater to businesses of all sizes, including service providers, resellers, agents, enterprises, and end-users....
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Aavaz is a call center solution that enhances customer support with a built-in knowledge base, providing agents with quick access to essential information for efficient,...
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Solevant offers verified and unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements.
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Common Features With 8x8 Contact Center and Abacus Cloud
- Carrier-class platform: Designed for robust performance and reliability to handle the communication needs of medium to large enterprises.
- Tier 1 carrier connectivity: Provides access to high-quality and reliable internet connections from top carriers.
- Data center integration: Connects seamlessly with data centers for secure storage and processing of communication data.
- Best-in-class partnerships: Collaborates with leading service providers, data centers, and technology companies for optimal performance.
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Common Features With 8x8 Contact Center and 2600Hz
- Unrivaled CPaaS solution: Designed to empower service providers to offer a customizable, white-label communication experience.
- White-label solution: Enables service providers to differentiate their brand and offering in the market.
- Turnkey UC platform: Offers flexibility to create a superior communication experience for customers.
- 300+ APIs: Allow customization of solutions to better serve customer needs.
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Common Features With 8x8 Contact Center and Aavaz
- Automatic Call Distribution (ACD): Efficiently routes incoming calls to the appropriate agents based on predefined criteria.
- Interactive Voice Response (IVR): Allows customers to interact with the system through voice commands or keypad inputs, streamlining call handling.
- Real-Time Call Monitoring: Enables supervisors to monitor live calls for quality assurance and training purposes.
- Call Recording: Records calls for compliance, training, and quality control.
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Common Features With 8x8 Contact Center and 23shout
- Global Calling: Supports making and receiving calls to and from local, mobile, and toll-free numbers worldwide. This enables businesses to expand their reach and communicate with customers and partners across borders.
- Customizable Inbound Call Routing: You can set up rules to route incoming calls based on various criteria, such as caller ID, time of day, and caller's location. This allows you to direct calls to the appropriate team or agent, improving efficiency and customer satisfaction.
- Dynamic Call Scripts with CRM Integration: Call scripts can be customized to display relevant information about the caller, such as their name, company, and recent interactions. This can help agents prepare for calls and provide better customer service. The integration with CRM systems ensures that call data is automatically synced with customer records.
- Beautiful Calling: 23shout emphasizes high-quality audio and a user-friendly calling experience. This includes features like clear audio, noise cancellation, and easy call controls.
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Common Features With 8x8 Contact Center and 4Voice
- Cloud-Hosted VoIP Services: Scalable and flexible phone solutions for businesses.
- SIP Trunking: Integration with existing PBX systems to enable VoIP capabilities.
- Call Center Features: Advanced tools for managing customer calls and team productivity.
- Virtual Office Lines: Enable remote workers with seamless connectivity.