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Screenshots
 Vendor | Abacus Group |
|---|---|
 Year Launched | 1982 |
 Location | 580 Washington Street Boston, MA 02111 |
 Deployment | Cloud-Based Deployment, Software as a Service (SaaS), Web-Based Deployment |
 Company Size | 11-50 |
 Training Options | In-App Guidance, Demo, Account Manager, Community |
 Countries Served | All Countries |
 Language | English, Spanish, French |
 Users | medium enterprises, large enterprises, VoIP providers, call centers, m |
 Industries Served | telecommunications, technology, enterprise solutions, customer service, cloud computing, unified communications, video conferencing, audio conferencing. |
 Tags | '- Call Center - Telephony - Telecom Expense Management |
Abacus Cloud's In-App Market Place
Mini-Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (Fr), CNY (¥), INR (₹), BRL (R$), MXN (Mex$), KRW (₩), ZAR (R), RUB (₽), TRY (₺), SGD (S$), NZD (NZ$), SEK (kr), HKD (HK$), NOK (kr), DKK (kr), PLN (zł), THB (฿)
Pros & Cons
Pros
- 🟢Intuitive and Easy to Navigate
- 🟢The reviewer describes it as a "stable product," indicating reliability and consistent performance.
Cons
- 🔴Slow on Upgrades & Rollout of New Features
- 🔴Issues with Beta Features/Support Response
Abacus Cloud’s Alternatives
2600Hz
Aavaz
Abacus Cloud Features
- 🟢Carrier-class platform: Designed for robust performance and reliability to handle the communication needs of medium to large enterprises.
- 🟢Tier 1 carrier connectivity: Provides access to high-quality and reliable internet connections from top carriers.
- 🟢Data center integration: Connects seamlessly with data centers for secure storage and processing of communication data.
- 🟢Best-in-class partnerships: Collaborates with leading service providers, data centers, and technology companies for optimal performance.
- 🟢Geographic redundancy: Provides backup systems in different locations to minimize downtime in case of outages.
- 🟢Reliability: Ensures consistent and dependable communication without disruptions.
- 🟢Scalability: Easily adapt the platform to accommodate growth in your business needs.
- 🟢SIP Trunking: Connect your business phone system to the Public Switched Telephone Network (PSTN) using VoIP technology.
- 🟢Voice Recording: Record calls for training, quality assurance, and compliance purposes.
- 🟢Call Center features: Streamline inbound and outbound call operations for improved customer service and agent productivity.
User Reviews
Showing the most helpful
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- Unrivaled CPaaS solution: Designed to empower service providers to offer a customizable, white-label communication experience.
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- Interactive Voice Response (IVR): Allows customers to interact with the system through voice commands or keypad inputs, streamlining call handling.
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- AI-Powered Customer Service: Uses artificial intelligence (AI) to assist with chatbots, automated responses, and smart routing of customer inquiries
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