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Software Status: Active
Overview
Features
Reviews
Integrations
Alternatives
About 2600Hz
2600Hz by 2600Hz is a cutting-edge call center software designed to cater to businesses of all sizes, including service providers, resellers, agents, enterprises, and end-users.
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2600Hz Specifications
 Vendor | 2600Hz |
|---|---|
 Year Launched | 2010 |
 Location | Henderson, Nevada 89052 United States |
 Deployment | Cloud, Saas, Web-Based |
 Company Size | 11-50 |
 Training Options | Webinars, Documentation, Live Online |
 Countries Served | All Countries |
 Language | English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Japanese, Chinese |
 Users | Service Providers, Resellers, Agents, Enterprises, Call Centers, End-U |
 Industries Served | Telecommunications, Unified Communications, Call Centers, Customer Support, Enterprise Solutions, Cloud Technology, Mobile Communication, Global Services, Technology Integrators |
 Tags | Call Center, VoIP, Telephony |
2600Hz's In-App Market Place
Does 2600Hz have its own app market place?
How many Mini Apps in the marketplace?
0
Mini-Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), JPY (¥), CHF (Fr.), CNY (¥), INR (₹), RUB (₽), MXN ($)
Pros & Cons
Pros
- 🟢White-Label Solution: Allows service providers to customize the platform with their own branding.
- 🟢Scalability: The platform can grow as your business grows.
- 🟢Feature Rich: Includes UCaaS, CPaaS, and call center functionalities.
- 🟢Multiple Deployment Options: Choose between hosted, shared hosted, or global infrastructure solutions.
- 🟢Open APIs: Enables customization and integration with other tools.
Cons
- 🔴Limited information for End Users: The website is geared towards service providers, not potential end-user businesses.
- 🔴Pricing not readily available: You'll need to contact 2600Hz for pricing information.
- 🔴Focus on Service Providers: May not be ideal for businesses seeking a direct UCaaS solution.
2600Hz’s Alternatives
Abacus Cloud
Aavaz
2600Hz Features
- 🟢Unrivaled CPaaS solution: Designed to empower service providers to offer a customizable, white-label communication experience.
- 🟢White-label solution: Enables service providers to differentiate their brand and offering in the market.
- 🟢Turnkey UC platform: Offers flexibility to create a superior communication experience for customers.
- 🟢300+ APIs: Allow customization of solutions to better serve customer needs.
- 🟢Mobile-ready: Ensures customers can access communication tools anytime, anywhere.
- 🟢Reliable and geo-redundant: Guarantees minimal downtime and uninterrupted service.
- 🟢Multi-tenant platform: Enables service providers to open sales channels through resellers, direct sales, or an agent model.
- 🟢Cloud Communication Platform: A comprehensive suite of communication tools delivered over the internet, eliminating the need for on-premises hardware.
- 🟢White-Label Solution: Allows service providers to rebrand the 2600Hz platform as their own, maintaining brand consistency and customer loyalty.
- 🟢Call Center Solution: Offers features specifically designed for call centers, such as call routing, queuing, reporting, and analytics, to enhance customer service and agent efficiency.
User Reviews
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Top 10 2600Hz Alternatives
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Solevant offers verified and unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements.
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Common Features With 2600Hz and Abacus Cloud
- Carrier-class platform: Designed for robust performance and reliability to handle the communication needs of medium to large enterprises.
- Tier 1 carrier connectivity: Provides access to high-quality and reliable internet connections from top carriers.
- Data center integration: Connects seamlessly with data centers for secure storage and processing of communication data.
- Best-in-class partnerships: Collaborates with leading service providers, data centers, and technology companies for optimal performance.
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Common Features With 2600Hz and Aavaz
- Automatic Call Distribution (ACD): Efficiently routes incoming calls to the appropriate agents based on predefined criteria.
- Interactive Voice Response (IVR): Allows customers to interact with the system through voice commands or keypad inputs, streamlining call handling.
- Real-Time Call Monitoring: Enables supervisors to monitor live calls for quality assurance and training purposes.
- Call Recording: Records calls for compliance, training, and quality control.
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Common Features With 2600Hz and 8x8 Contact Center
- Omnichannel Support: 8x8 Contact Center allows businesses to interact with customers through multiple channels, including voice, chat, email, social media, and SMS, all from one unified platform.
- AI-Powered Customer Service: Uses artificial intelligence (AI) to assist with chatbots, automated responses, and smart routing of customer inquiries
- Workforce Management: Includes tools for managing agent schedules, tracking performance, and optimizing staffing levels to ensure optimal service levels.
- Call Routing & IVR: Advanced call routing capabilities ensure that customer queries are directed to the right agent or department, with an intuitive IVR system to handle basic requests automatically.
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Common Features With 2600Hz and 23shout
- Global Calling: Supports making and receiving calls to and from local, mobile, and toll-free numbers worldwide. This enables businesses to expand their reach and communicate with customers and partners across borders.
- Customizable Inbound Call Routing: You can set up rules to route incoming calls based on various criteria, such as caller ID, time of day, and caller's location. This allows you to direct calls to the appropriate team or agent, improving efficiency and customer satisfaction.
- Dynamic Call Scripts with CRM Integration: Call scripts can be customized to display relevant information about the caller, such as their name, company, and recent interactions. This can help agents prepare for calls and provide better customer service. The integration with CRM systems ensures that call data is automatically synced with customer records.
- Beautiful Calling: 23shout emphasizes high-quality audio and a user-friendly calling experience. This includes features like clear audio, noise cancellation, and easy call controls.
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Common Features With 2600Hz and 4Voice
- Cloud-Hosted VoIP Services: Scalable and flexible phone solutions for businesses.
- SIP Trunking: Integration with existing PBX systems to enable VoIP capabilities.
- Call Center Features: Advanced tools for managing customer calls and team productivity.
- Virtual Office Lines: Enable remote workers with seamless connectivity.