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 Vendor | Aavaz |
|---|---|
 Year Launched | 2004 |
 Location | 1385 Creekside Drive, #243 Walnut Creek, CA 94596 |
 Deployment | Cloud, SaaS, Web-Based |
 Company Size | 51-10 |
 Training Options | Live Online, Webinars |
 Countries Served | All Countries |
 Language | English |
 Users | Manager, Team Lead, Customer Service Representative, Technical Support |
 Industries Served | Healthcare, Education, Finance, Retail |
 Tags | Call Center Software, Customer Service, Communication Solutions |
Aavaz's In-App Market Place
Mini-Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), INR (₹), AUD (A$), CAD (C$), JPY (¥), CNY (¥), AED (د.إ), SGD (S$)
Pros & Cons
Pros
- 🟢Scalable for businesses of all sizes.
- 🟢Multi-channel communication support (voice, email, chat).
- 🟢Real-time call monitoring and analytics.
- 🟢Easy CRM integration.
Cons
- 🔴No in-app marketplace for additional features.
- 🔴Limited language options (only English).
- 🔴May have a learning curve for new users.
- 🔴No advanced AI capabilities.
Aavaz’s Alternatives
Abacus Cloud
2600Hz
Aavaz Features
- 🟢Automatic Call Distribution (ACD): Efficiently routes incoming calls to the appropriate agents based on predefined criteria.
- 🟢Interactive Voice Response (IVR): Allows customers to interact with the system through voice commands or keypad inputs, streamlining call handling.
- 🟢Real-Time Call Monitoring: Enables supervisors to monitor live calls for quality assurance and training purposes.
- 🟢Call Recording: Records calls for compliance, training, and quality control.
- 🟢CRM Integration: Integrates with Customer Relationship Management systems to provide agents with comprehensive customer information
- 🟢Multi-Channel Support: Supports various communication channels, including voice, email, and chat.
- 🟢Analytics and Reporting: Offers detailed reports and analytics to track performance metrics and identify trends.
User Reviews
Showing the most helpful
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