About 4me
4me is a service management software/platform from 4me that provides a comprehensive solution for service delivery. It combines incident management, change management, and service catalog features so organizations can manage their IT services more effectively. 4me helps teams coordinate across different departments and ensures visibility into service processes. The platform supports both internal and external service providers, allowing organizations to manage services delivered by third parties. Key capabilities: incident management change management service catalog reporting and analytics collaboration tools Best for: IT departments and service management teams that need to effectively manage and track service delivery across multiple providers.
Xurrent is an AI-powered service management platform designed to transform how organizations manage IT services, operations, and enterprise workflows. Combining ITSM, ITOM, and ESM functionalities, Xurrent simplifies complex processes, enhances productivity, and fosters collaboration across departments such as IT, HR, Finance, Marketing, and Sales. It offers fast implementation, with go-live timelines ranging from 4 to 12 weeks, ensuring organizations quickly realize value. With a cloud-based deployment model, Xurrent minimizes maintenance overhead and provides easy scalability to meet the needs of businesses of all sizes. The platform features an intuitive, user-friendly interface with no-code and low-code customization options, allowing organizations to tailor workflows without requiring extensive technical expertise. AI-driven tools power the system, automating workflows, summarizing insights, and boosting productivity by up to 70%. The lightning-fast response times, averaging sub-350ms for 95% of interactions, ensure an efficient user experience. Xurrent also includes advanced security measures such as "Bring Your Own Key" (BYOK) technology, ensuring robust protection for sensitive data. Xurrent integrates seamlessly with existing software ecosystems, offering limitless extensibility and compatibility across various enterprise tools.
Pros & Cons
- +Strong ambition and continuous product improvement.
- +Easy implementation with great flexibility and performance.
- +Enhances collaboration and interaction with specialists.
- +Excellent support and agility from the ITRP institute.
- −Some missing functionalities.
- −Occasional slowness or unresponsiveness.
- −Limited connectors and difficulty configuring SCCM connections.
- −Out-of-the-box reporting capabilities are restricted.
Features
Key features
- Fast Time-to-Value
- Xurrent’s implementation process is completed in just 4-12 weeks, ensuring quick returns on investment.
- AI-Powered Automation
- Automate workflows, summarize insights, and accelerate productivity by up to 70%.
- Cross-Collaboration
- Seamlessly unify IT, HR, Sales, Finance, and Marketing departments for better communication and transparency.
- Enhanced Security
- Leverage "Bring Your Own Key" (BYOK) technology for secure AI data protection.
- Low Maintenance
- Cloud-based platform enables easy upgrades and reduces operational complexity.
Additional features
- Unified Service Management
- Combines ITSM, ESM, and SIAM functionalities for comprehensive coverage.
- Customizable Workflows
- Includes no-code and low-code tools for rapid customization.
- Lightning-Fast Responses
- Sub-350ms response times for 95% of interactions.
- IT Operations Streamlining
- Automates operations and integrates monitoring tools for seamless management.
- Enterprise-Ready Certifications
- SOC-2 and ISO certifications ensure compliance and reliability.
- AI-Assisted Features
- Includes summaries, automations, and enhanced security protocols.
- Cloud-Based Deployment
- Facilitates upgrades and scaling with minimal disruption.
- Seamless Scalability
- Supports organizations of all sizes, enabling effortless growth.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About 4me
4me is a service management software/platform from 4me that provides a comprehensive solution for service delivery. It combines incident management, change management, and service catalog features so organizations can manage their IT services more effectively. 4me helps teams coordinate across different departments and ensures visibility into service processes. The platform supports both internal and external service providers, allowing organizations to manage services delivered by third parties. Key capabilities: incident management change management service catalog reporting and analytics collaboration tools Best for: IT departments and service management teams that need to effectively manage and track service delivery across multiple providers.
4me Details
4me's In-App Market Place
Does 4me have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NOK (kr), DKK (kr), INR (₹), SGD (S$), HKD (HK$), KRW (₩), ZAR (R), BRL (R$), RUB (₽)
Pros & Cons
- Strong ambition and continuous product improvement.
- Easy implementation with great flexibility and performance.
- Enhances collaboration and interaction with specialists.
- Excellent support and agility from the ITRP institute.
- Some missing functionalities.
- Occasional slowness or unresponsiveness.
- Limited connectors and difficulty configuring SCCM connections.
- Out-of-the-box reporting capabilities are restricted.
4me's Support Options
4me's Alternatives
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sDesk is a lightweight and practical help desk solution designed primarily for small to medium-sized…
