About sitehelpdesk-IT
SiteHelpDesk IT is a long-established IT service management platform designed to streamline help desk operations for organizations of varying sizes.
sitehelpdesk-IT Details
Vendor
sitehelpdesk-IT
Year Launched
Location
Moss Bridge House Moss Bridge Road Rochdale, OL16 5EA England
Deployment
cloud
Training Options
live online
Countries Served
All Countries
Languages
English
Users
IT Manager, Service Desk Analyst, Network Administrator, Helpdesk Coordinator, IT Technician, System Administrator, Support Specialist, IT Consultant
Industries Served
Healthcare, Education, Finance, Retail, Manufacturing
Tags
ITSM, helpdesk, ticketing system, asset management, service desk, incident management, change management, problem management, IT service management
sitehelpdesk-IT's In-App Market Place
Does sitehelpdesk-IT have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), CNY (¥), INR (₹), RUB (₽), MXN (Mex$), BRL (R$), KRW (₩), IDR (Rp), ZAR (R), SEK (kr), NZD (NZ$), TRY (₺), SGD (S$), HKD (HK$)
Pros & Cons
- Strong SLA tracking features ensuring accountability and improved response time management across teams
- Flexible deployment options including on-premise and cloud configurations for different enterprise needs
- Comprehensive asset and configuration management tightly linked with support ticket lifecycle tracking
- Reliable email integration enabling smooth conversion of requests into actionable support tickets
- Limited in-app marketplace reduces extensibility compared to larger ITSM ecosystems like ServiceNow
- Reporting dashboard customization options may feel restricted for advanced analytics users
- Initial setup and configuration can be complex for non-technical administrators or small teams
- Fewer native third-party integrations compared to more cloud-native help desk platforms
sitehelpdesk-IT's Support Options
Email Address
sales@sitehelpdesk.com