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GroupLink ITSM

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Software Status:Active

About GroupLink ITSM

GroupLink ITSM by GroupLink is an IT service management software designed to streamline help desk operations, automate service delivery, and improve overall IT support efficiency within organizations.

GroupLink ITSM Details

Vendor
GroupLink
Year Launched
1993
Location
520 N Marketplace Drive, Suite 202, Centerville, Utah 84014, US
Deployment
cloud, web browser
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, French, Spanish, German, Portuguese, Italian, Dutch, Swedish, Danish, Norwegian, Finnish, Russian, Chinese, Japanese, Korean, Arabic, Hindi, Turkish, Polish, Czech, Slovak, Hungarian, Romanian, Greek, Hebrew, Thai, Vietnamese, Indonesian, Malay, Tagalog.
Users
Administrator, Help Desk Technician, IT Manager, End User
Industries Served
Healthcare, Education, Finance, Retail, Government, Manufacturing, Technology, Hospitality, Transportation, Non-profit
Tags
ITSM, GroupLink, IT service management, help desk, incident management, ticketing system, asset management, change management

GroupLink ITSM's In-App Market Place

Does GroupLink ITSM have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£), Cad (C$), Aud (A$), Jpy (¥), Chf (Fr), Cny (¥), Rub (₽)

Pros & Cons

  • Versatile deployment options make it suitable for a diverse range of sectors from police to commercial offices.
  • Specialized modules for education help institutions meet strict federal and state compliance standards effectively.
  • Secure delegation features allow junior staff to handle tasks without risking the integrity of the entire system.
  • Comprehensive integration between the helpdesk and network discovery tools provides a unified view of IT infrastructure.
  • The software significantly reduces the total cost of ownership by automating complex manual business processes.
  • Specific hardware or system requirements must be met to ensure the helpdesk integrates smoothly with local installs.
  • Mastering the micro-administration and micro-application features requires a dedicated learning curve for IT personnel.
  • Smaller organizations may find the advanced enterprise features more complex than their basic helpdesk requirements.
  • The user interface across different legacy tools like Explorer and PowerShare might lack a fully cohesive modern feel.
  • Managing the extensive list of separate product modules may require significant initial administrative configuration.

GroupLink ITSM's Support Options

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