About Alemba Service Manager
Alemba Service Manager is a leading choice for organizations that require strict adherence to ITIL standards without the code-heavy burden of larger platforms.
Alemba Service Manager is a leading choice for organizations that require strict adherence to ITIL standards without the code-heavy burden of larger platforms. It excels by enabling automation through a visual interface, allowing service desk managers to build sophisticated workflows easily. For a Technical Product Manager or Business Analyst, its value lies in governance and scalability—it provides a structured, auditable framework that can grow from a simple IT help desk into a full enterprise service platform. It is a robust, cost-effective alternative to large ITSM providers.
Pros & Cons
- License-free portals for end-users significantly reduce long-term costs
- Strong localized support across four major time zones ensures enterprise stability.
- The zero-code philosophy makes it one of the most customizable ITSM tools for non-technical administrators.
- On-premise deployments require a robust SQL and application server environment to maintain speed.
- Due to its vast feature set, initial configuration can be daunting for smaller IT teams.
- Mastery of the workflow engine requires dedicated training or professional services during the setup phase.
Features
Key features
Extends IT workflows into HR, Facilities, and Legal departments through dedicated, partitioned service desks.
A license-free portal that can be branded to match any corporate identity, allowing employees to log tickets and access knowledge.
Powered by Lansweeper, it provides real-time IT asset discovery and automated CMDB population.
Certified for 25 ITIL 4 processes, ensuring every workflow adheres to global best practices.
A drag-and-drop visual designer that allows users to build complex automation without writing a single line of code.
Additional features
Integration with SCOM/SolarWinds to turn infrastructure alerts into actionable incidents.
Monitoring tools to ensure IT resources meet business demands.
Automated user satisfaction surveys sent upon ticket closure.
Over 100 out-of-the-box reports and a graphical dashboard builder.
Integrated project tracking with MS Project sync capabilities.
Real-time tracking of service level agreements with automated escalations.
A searchable database for self-help articles and technical documentation.
A central repository for all IT assets and their complex relationships.
Risk-assessed workflows for deploying new software and hardware updates.
Tools to track, resolve, and identify root causes of IT issues.
Pricing
Countries & Languages
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About Alemba Service Manager
Alemba Service Manager is a leading choice for organizations that require strict adherence to ITIL standards without the code-heavy burden of larger platforms.
Alemba Service Manager Details
Alemba Service Manager's In-App Market Place
Does Alemba Service Manager have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£)
Pros & Cons
- License-free portals for end-users significantly reduce long-term costs
- Strong localized support across four major time zones ensures enterprise stability.
- The zero-code philosophy makes it one of the most customizable ITSM tools for non-technical administrators.
- On-premise deployments require a robust SQL and application server environment to maintain speed.
- Due to its vast feature set, initial configuration can be daunting for smaller IT teams.
- Mastery of the workflow engine requires dedicated training or professional services during the setup phase.
Alemba Service Manager's Support Options
Email Address
info@alemba.comContact
+44 (0)203 479 7900Documentation
https://alemba.com/itsm-resources/white-papersAlemba Service Manager's Alternatives
Cockpit IT Service Manager
Cockpit IT Service Manager is a solid ITSM solution designed for organizations seeking structured control…
iTouchVision Service Desk
iTouchVision Service Desk is a robust ITSM solution designed primarily for public sector and enterprise…
Simbym
Simbym positions itself as a lightweight all-in-one business management platform tailored for small businesses and…
sDesk
sDesk is a lightweight and practical help desk solution designed primarily for small to medium-sized…
