Analytic Call Tracking
About Analytic Call Tracking
Analytic Call Tracking is a call tracking software from Analytic Call Tracking that supports businesses in measuring and analyzing phone call performance. It includes features such as call attribution, detailed reporting, and call recording so businesses can understand the effectiveness of their marketing campaigns. This software allows users to gain insights into customer interactions and improve advertising efforts based on actual call data. With its ability to track and record calls, businesses can improve their sales processes and customer service strategies. Key capabilities: call attribution detailed reporting call recording campaign tracking lead tracking Best for: businesses that need to evaluate and improve their marketing strategies based on call data.
Analytic Call Tracking is a comprehensive solution designed to help businesses manage inbound and outbound calls effectively. Its primary purpose is to provide detailed analytics on call sources, customer behavior, and campaign performance, making it particularly useful for industries like healthcare, legal services, real estate, and marketing agencies. Key features include call recording, keyword tracking, real-time reporting, and seamless integration with various marketing and CRM tools. The user interface of Analytic Call Tracking is intuitive and user-friendly. It boasts a clean design with easy navigation, allowing users to quickly access different functionalities. The dashboard is well-organized, providing a clear overview of call data and analytics. Unique design elements include customizable widgets and interactive charts, which enhance the user experience. In terms of functionality, Analytic Call Tracking offers a range of features that set it apart from its competitors. These include caller history, email alerts, multiple company accounts, auto dialer, automated billing, caller ID data, and statistics.
Pros & Cons
- +1. Comprehensive Reporting: The reporting features are highly praised, providing detailed call data (number, location, time, duration) visualized in graphs for various timeframes. This allows users to effectively demonstrate marketing ROI.
- +2. Call Recording: Offers the option to record calls for quality assurance, training, or review.
- +3. Call Tree Building: Enables users to create custom call routing systems using a drag-and-drop interface.
- +4. Voice Drops and Call Broadcasts: Includes features for sending pre-recorded messages and broadcasting calls, essentially allowing users to set up a basic call center.
- +5. Easy to Use: Generally considered easy to use, despite some UI issues.
- +6. Advanced Call and SMS Features: Provides a wide array of options for managing calls and SMS messages.
- −1. Subpar User Interface: The user interface is described as "bare essentials" and could be significantly improved.
- −2. Slow Customer Support Response Time: The stated 72-hour response time for the help desk is a major drawback and unacceptable for many users needing immediate assistance.
- −3. Potential for More Detailed Reports: While the reports are generally good, one user suggested they could be even more detailed.
Features
Key features
- 1. Conversion Tracking
- Tracks calls that lead to desired outcomes (conversions) and calculates the return on investment (ROI) of marketing campaigns, providing valuable insights into campaign effectiveness.
- 2. Campaign Tracking
- Allows tagging and categorizing calls to analyze the performance of different marketing campaigns, helping businesses optimize their marketing spend.
- 3. Call Analytics
- Provides detailed metrics on calls, such as source, campaign, keywords, duration, and disposition, offering comprehensive data for analysis and improvement.
- 4. Call Recording
- Records and saves phone conversations for later review, quality assurance, training, and dispute resolution.
- 5. Two-Way SMS Texting
- Enables real-time communication with customers via text messages directly from the platform, enhancing engagement and customer service.
- 6. SMS Opt-in
- Facilitates building SMS marketing lists while ensuring legal compliance by obtaining explicit consent from recipients.
Additional features
- 1. All Features
- 2. Call Recording
- Records and saves phone conversations for future reference and analysis.
- 3. Call Tracking
- Records and tracks phone calls to measure the performance of different marketing campaigns.
- 4. Conversion Tracking
- Tracks the number of calls that result in conversions and tracks the return on investment (ROI) of marketing campaigns.
- 5. Campaign Tracking
- Tracks and analyzes the performance of different marketing campaigns by tagging and categorizing calls.
- 6. Call Disposition
- Assigns specific codes to calls based on the outcome or next steps.
- 7. Call Whisper
- Plays a pre-recorded message to an agent before they answer a call.
- 8. Call Reporting
- Generates and exports data and reports in various formats (CSV, Excel, PDF).
- 9. Call Analytics
- Tracks important call metrics such as source, campaign, keyword, call duration, call disposition and more.
- 10. Blacklist
- Blocks unwanted callers such as solicitors or spammers.
- 11. Email Notifications
- Sends email notifications for new calls, missed calls, calls of certain duration, voicemails, and SMS messages.
- 12. Call Routing
- Routes calls to a single number, rotates calls to different numbers, or rings several phones at once.
- 13. User Permissions
- Restricts user access to specific phone numbers and features.
- 14. SMS Forwarding
- Forwards text messages received by call tracking numbers to mobile phones.
- 15. Two-Way SMS Texting
- Enables real-time two-way text communication from the platform.
- 16. Send Texts Online
- Sends text messages from call tracking numbers via the browser.
- 17. Receive Texts Online
- Receives text messages online, separating business and personal messages.
- 18. MMS Support
- Sends and receives pictures via text message.
- 19. SMS Opt-in
- Builds SMS marketing lists with keyword opt-ins and ensures compliance.
Pricing
Monthly plans
Starter Plan
USD 29
Pro Plan
USD 79
Countries & Languages
Interface languages
Billing currencies
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About Analytic Call Tracking
Analytic Call Tracking is a call tracking software from Analytic Call Tracking that supports businesses in measuring and analyzing phone call performance. It includes features such as call attribution, detailed reporting, and call recording so businesses can understand the effectiveness of their marketing campaigns. This software allows users to gain insights into customer interactions and improve advertising efforts based on actual call data. With its ability to track and record calls, businesses can improve their sales processes and customer service strategies. Key capabilities: call attribution detailed reporting call recording campaign tracking lead tracking Best for: businesses that need to evaluate and improve their marketing strategies based on call data.
Analytic Call Tracking Details
Analytic Call Tracking's In-App Market Place
Does Analytic Call Tracking have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Starter Plan
USD 29
Pro Plan
USD 79
Accepted Payment Currencies
USD ($)
Pros & Cons
- 1. Comprehensive Reporting: The reporting features are highly praised, providing detailed call data (number, location, time, duration) visualized in graphs for various timeframes. This allows users to effectively demonstrate marketing ROI.
- 2. Call Recording: Offers the option to record calls for quality assurance, training, or review.
- 3. Call Tree Building: Enables users to create custom call routing systems using a drag-and-drop interface.
- 4. Voice Drops and Call Broadcasts: Includes features for sending pre-recorded messages and broadcasting calls, essentially allowing users to set up a basic call center.
- 5. Easy to Use: Generally considered easy to use, despite some UI issues.
- 6. Advanced Call and SMS Features: Provides a wide array of options for managing calls and SMS messages.
- 1. Subpar User Interface: The user interface is described as "bare essentials" and could be significantly improved.
- 2. Slow Customer Support Response Time: The stated 72-hour response time for the help desk is a major drawback and unacceptable for many users needing immediate assistance.
- 3. Potential for More Detailed Reports: While the reports are generally good, one user suggested they could be even more detailed.
Analytic Call Tracking's Support Options
Contact
+1 (561) 841-1832Chatbot
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