Ayehu eyeShare logo

Ayehu eyeShare

by Resolve Systems · Since 2014
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SoldAvailable globallyCloud
Quick facts
VendorResolve Systems
Year launched2014
StatusSold
Location300 Orchard City Dr, Suite 110, Campbell, California 95008, USA
Countries servedGlobal
Languages9
IntegrationsN/A
Free tierNO
Free trialNO
Contact salesYES

About Ayehu eyeShare

Resolve by Resolve Systems is an advanced service orchestration and automation platform designed to shift IT operations from reactive support to autonomous, self-healing systems.

Resolve by Resolve Systems is an advanced service orchestration and automation platform designed to shift IT operations from reactive support to autonomous, self-healing systems. Rather than functioning as a traditional ticketing tool, it focuses on resolving issues through AI-driven automation, using agents like RITA to detect, diagnose, and fix problems without human intervention. The platform offers a modern, conversational interface for end-users while providing administrators with a low-code automation designer that enables the creation of complex workflows through a visual drag-and-drop approach. Its capabilities extend beyond basic automation, incorporating features like self-healing infrastructure, AI-assisted workflow creation through Jarvis, and reusable automation blocks that significantly speed up deployment. Performance is a major strength, with the platform capable of handling large-scale enterprise environments and processing millions of automations daily while filtering out unnecessary alerts to focus on critical issues. Resolve also integrates seamlessly with a wide range of IT systems, including cloud platforms, service desks, and network tools, making it suitable for hybrid infrastructures.

Pros & Cons

Pros
  • Powerful ITSM automation tool with workflows, console applications, and integrations enabling diverse backend process automation.
  • Out-of-the-box integrations and prebuilt automation processes provide stability and simplify orchestration across multiple systems.
  • Improves efficiency and productivity by automating routine tasks, reducing manual effort, and streamlining IT service operations.
Cons
  • No common forum for collaboration, limiting peer-to-peer idea sharing and community-driven support opportunities.
  • Desktop application automation features are limited, with challenges in environments like Citrix reducing usability.

Features

Key features

RITA (Resolution Expert)

An AI-driven IT agent that intelligently orchestrates and resolves user issues end-to-end, moving beyond simple rules-based automation.

Jarvis (AI Architect)

An AI-enabled workflow creation agent that democratizes automation development by assisting teams in building complex workflows.

AgentLab

A foundational environment for building domain-specific AI agents that can take autonomous actions and drive outcomes across IT operations.

Self-Healing IT Infrastructure

Automatically detects and remediates infrastructure alerts and desktop outages without human intervention to maximize service uptime.

Multilingual Service Delivery

Provides intelligent virtual agent support across multiple languages to scale IT and HR service delivery globally.

Additional features

RITA AI Agent

Orchestrates dynamic environments and resolves incidents autonomously by finding answers and executing governed workflows.

Jarvis Workflow Agent

Assists users in the design and architectural creation of automation workflows through an AI-powered interface.

End-to-End Orchestration

Connects disparate systems to resolve incidents in minutes by automating the full journey from trigger to resolution.

Self-Healing Desktops

Automatically remediates VDI and desktop outages nightly to ensure high availability for end-users.

Ticket Deflection

Uses AI-powered virtual agents to resolve common queries, reducing manual service desk ticket volume by up to 90%.

Pre-built Integrations

Offers hundreds of connections across categories like ITSM, Cloud, DevOps, Security, and Network tools.

AgentLab

Provides the tools necessary to build and deploy custom, autonomous AI agents tailored to specific IT domains.

Password Resets

Automates the verification and reset process for user credentials to reduce service desk load.

Software Fulfillment

Handles the end-to-end process of requesting, approving, and installing software for employees.

Access Requests

Manages identity and access management workflows to grant or revoke system permissions automatically.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
9
Interface languages
9
Billing currencies

Interface languages

Ayehu eyeShare in category ITSM by Ayehu is available in EnglishSpanishFrenchGermanItalianPortugueseRussianChineseJapanese.

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇦🇺AUD🇨🇦CAD🇨🇭CHF🇨🇳CNY🇸🇪SEK

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