About BMC
BMC is a technology platform from BMC Software [designed to improve technology and accelerate digital change]. It combines workflow orchestration, mainframe simplification, and support services so organizations can improve operational efficiency. With features like free trials & demos, request pricing, and artificial intelligence (AI) capabilities, BMC provides a comprehensive solution for enterprise-scale automation. This platform helps businesses harness advanced technology to meet their evolving needs. Key capabilities: workflow orchestration mainframe simplification support services free trials & demos artificial intelligence (AI) Best for: enterprises that need to automate processes and manage complex workloads effectively.
BMC by BMC Software is a comprehensive solution designed to cater to a variety of needs in the help desk, and IT service management (ITSM) sectors. This software stands out for its versatility and customizable features that make it a valuable tool for organizations looking to streamline their operations and improve efficiency. The user interface of BMC is intuitive and user-friendly, allowing users to navigate through different modules with ease. The design elements are clean and simple, enhancing the overall user experience. The layout is well-organized, making it easy for users to access the information they need quickly and efficiently. One of the core functionalities that distinguish BMC from its competitors is its flexibility. The software can be customized to meet the specific needs of different organizations, allowing users to tailor the system to their requirements. This level of customization is particularly useful for organizations with unique workflows and processes. In terms of performance, BMC is fast, efficient, and reliable. The software can handle large datasets and complex operations without any lag or downtime.
Pros & Cons
- +Built for scale, security, and global operations.
- +Embedded intelligence for faster decisions and automation.
- +Deploy only what you need.
- +Supports hybrid and cloud-native environments.
- +Deep tools for legacy modernization.
- +Integrates with DevOps, ITSM, and cloud platforms.
- −Initial deployment may require professional services.
- −Cost may be prohibitive for small teams.
- −Rich feature set demands training.
- −Some products (e.g., TrueSight) being phased out.
Features
Key features
- BMC Helix ITSM – AI-powered service management for IT teams.
- Control-M – Workflow orchestration and job scheduling across hybrid environments.
- BMC Helix Discovery – Automated asset discovery and dependency mapping.
- BMC AMI – Mainframe intelligence and modernization tools.
- BMC Helix Operations Management – AIOps platform for observability and incident response.
- BMC Helix Digital Workplace – Unified self-service portal for employees.
- BMC Helix Automation Console – Patch, compliance, and vulnerability management.
- BMC Cloud Lifecycle Management – Provisioning and governance for multi-cloud environments.
- BMC Remedyforce – ITSM built on Salesforce for mid-market organizations.
Additional features
- IT Service Management – Incident, problem, change, and asset management
- AIOps – AI-driven anomaly detection, root cause analysis, and predictive insights
- Workflow Automation – Orchestrate jobs across cloud, containers, and mainframe
- Cloud Optimization – Cost control, provisioning, and policy enforcement
- Mainframe Modernization – Real-time analytics, DevOps integration, and security
- Self-Service Portals – Empower users with knowledge bases and ticketing
- Discovery & CMDB – Auto-discover assets and map dependencies
- Security & Compliance – Patch management, vulnerability scanning, and audit trails
- Multi-Cloud Support – AWS, Azure, GCP, IBM Cloud, and private clouds
- Integration APIs – RESTful APIs for third-party tools and custom workflows
- Role-Based Access – Granular permissions for admins, analysts, and users
- Mobile Access – Native apps and responsive dashboards
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
No reviews yet
Be the first to drop a review
Alternatives to BMC
Cockpit IT Service Manager
Cockpit IT Service Manager is a solid ITSM solution designed for organizations seeking structured control…
iTouchVision Service Desk
iTouchVision Service Desk is a robust ITSM solution designed primarily for public sector and enterprise…
Simbym
Simbym positions itself as a lightweight all-in-one business management platform tailored for small businesses and…
sDesk
sDesk is a lightweight and practical help desk solution designed primarily for small to medium-sized…
About BMC
BMC is a technology platform from BMC Software [designed to improve technology and accelerate digital change]. It combines workflow orchestration, mainframe simplification, and support services so organizations can improve operational efficiency. With features like free trials & demos, request pricing, and artificial intelligence (AI) capabilities, BMC provides a comprehensive solution for enterprise-scale automation. This platform helps businesses harness advanced technology to meet their evolving needs. Key capabilities: workflow orchestration mainframe simplification support services free trials & demos artificial intelligence (AI) Best for: enterprises that need to automate processes and manage complex workloads effectively.
BMC Details
BMC's In-App Market Place
Does BMC have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), NZD (NZ$), HKD (HK$), SGD (S$), SEK (kr), DKK (kr), NOK (kr)
Pros & Cons
- Built for scale, security, and global operations.
- Embedded intelligence for faster decisions and automation.
- Deploy only what you need.
- Supports hybrid and cloud-native environments.
- Deep tools for legacy modernization.
- Integrates with DevOps, ITSM, and cloud platforms.
- Initial deployment may require professional services.
- Cost may be prohibitive for small teams.
- Rich feature set demands training.
- Some products (e.g., TrueSight) being phased out.
BMC's Support Options
Email Address
investor@bmc.comContact
+1 (713) 918-2950Documentation
https://docs.bmc.com/docs/dashboard.actionCommunity Forums
https://community.bmc.com/BMC's Alternatives
Cockpit IT Service Manager
Cockpit IT Service Manager is a solid ITSM solution designed for organizations seeking structured control…
iTouchVision Service Desk
iTouchVision Service Desk is a robust ITSM solution designed primarily for public sector and enterprise…
Simbym
Simbym positions itself as a lightweight all-in-one business management platform tailored for small businesses and…
sDesk
sDesk is a lightweight and practical help desk solution designed primarily for small to medium-sized…
