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Call Tracking Pro

by Call Tracking Pro · Since 2016
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ActiveAvailable globallyCloud
Quick facts
VendorCall Tracking Pro
Year launched2016
StatusActive
LocationSeverna Park, Maryland, United States
Countries servedGlobal
Languages1
Integrations1+
Free tierN/A
Free trialN/A
Contact salesYES

About Call Tracking Pro

Call Tracking Pro is a call tracking software/platform from Call Tracking Pro that provides insights into marketing performance. It combines call analytics, lead tracking, and reporting tools so businesses can measure the effectiveness of their campaigns. This software assists in identifying which channels drive the most calls and conversions, allowing for data-driven decision-making. Key capabilities: call recording call attribution real-time analytics keyword tracking integration with CRM systems Best for: marketing teams that need to track lead sources and improve marketing ROI.

Call Tracking Pro is a cloud-based software designed to help businesses track, analyze, and optimize their phone calls. Its primary function is to provide valuable insights into call sources, identify the most effective marketing campaigns, and ultimately improve call conversion rates. The software boasts a user-friendly interface with a clean and intuitive design. Navigating through the dashboard is straightforward, allowing users to quickly access key metrics such as call volume, missed calls, and call duration. Furthermore, the platform offers a granular level of data analysis, enabling users to delve deeper into call sources, caller locations, and the specific keywords that triggered inbound calls. Functionality-wise, Call Tracking Pro offers a robust set of features. Core capabilities include tracking the origin of phone calls across various channels like website visits, online ads, and offline marketing campaigns. Call recording functionality facilitates quality assurance and employee training, while spam filtering helps minimize disruptions from unwanted calls. The platform also provides the option to create professional voicemail greetings that leave a positive impression on callers.

Pros & Cons

Pros
  • Easy setup and user-friendly interface.
  • Effective call tracking and ad analysis.
  • Advanced options like call whisper, location routing, and transcription.
  • Reliable system with helpful customer support (majority of reviews).
Cons
  • Lack of integrations with accounting tools like QuickBooks or FreshBooks.
  • Limited on-hold messaging and custom audio features.
  • Customer support issues reported by some users during critical times.
  • No detailed real-time issue resolution process outlined.
  • Potential delays in implementing announced feature updates.

Features

Key features

1. Automatic Invoicing

Recurring billing based on cost-per-lead.

2. Call Spam Filtering

Filters out most unwanted solicitation calls.

3. Professional Voice Over

Integrated professional voice talent with options for customization.

4. Messaging Tree

Routes calls to appropriate departments or individuals (sales, support, etc.).

5. Location Routing

Routes customers to regional representatives based on their location.

6. Advanced Call Whisper

Informs users about the lead source and details through whisper integration.

7. Twilio Integration

Direct integration with Twilio to reduce costs.

Additional features

1. Call Purchase, Hosting, and Routing

Manage all your call tracking needs in one platform.

2. Multiple Campaigns Management

Set up and customize campaigns per company.

3. Call Recording

Access and export previously recorded calls.

4. Customizable Whisper Messages

Inform customers or sales reps about lead details.

5. Flexible Pricing Structure

Scale plans according to your business needs.

6. No Obligation Usage

Promises excellent service without binding commitments.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
1
Interface languages
10
Billing currencies

Interface languages

English

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇳CNY🇮🇳INR🇷🇺RUB🇧🇷BRL

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