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About CallTrackingMetrics

CallTrackingMetrics is a call tracking software from CallTrackingMetrics that provides insights into customer interactions. It combines call tracking, multi-channel attribution, and analytics so businesses can measure the effectiveness of their marketing campaigns. This platform supports tracking calls across various channels, integrates with CRM tools, and offers reporting features to help users analyze call data. With the ability to record calls and manage call flows, it allows companies to improve their customer engagement strategies. Additionally, CallTrackingMetrics includes features such as dynamic number insertion, SMS tracking, and lead scoring. Key capabilities: call tracking reporting analytics multi-channel attribution CRM integration call recording Best for: marketers and business analysts that need to evaluate marketing performance and customer engagement.

CallTrackingMetrics Details

Vendor
CallTrackingMetrics
Year Launched
2011
Location
231 Najoles Road, Suite 500 Millersville, MD 21108, US
Deployment
cloud, ios, android
Training Options
videos, live online, in person, demo
Countries Served
All Countries
Languages
English
Users
Mid-market Brands and Agencies with proactive marketing & sales teams
Industries Served
Agency, Home Services, Healthcare, eCommerce, Legal, Finance, Franchise
Tags
Call Tracking, Analytics, Marketing Attribution, Contact Center, Conversation Intelligence, IVR, Unified Communications, Telephony, SMS Marketing, Softphone, Speech Analytics, Predictive Dialer

CallTrackingMetrics's In-App Market Place

Does CallTrackingMetrics have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($)

Pros & Cons

  • Enhanced Marketing ROI: Accurate call attribution for better budget allocation.
  • Intuitive User Interface: User-friendly for setup and daily use.
  • Comprehensive Analytics: Provides in-depth analytics to optimize campaigns.
  • Flexible Call Routing Options: Custom routing based on various caller attributes.
  • Scalable Solutions: Adaptable for both small businesses and larger enterprises.
  • Customer Service: Some users report issues with support response times.
  • Data Accuracy Concerns: Occasional discrepancies in reporting data.
  • Complex Pricing Structure: Costs can rise with additional features.
  • Steeper Learning Curve: Some advanced features require training.

CallTrackingMetrics's Support Options

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