About CallView360
CallView360 is a call tracking software from Dial800 that provides insights into call marketing performance. It combines call recording, real-time reporting, and call attribution so businesses can analyze customer interactions and improve their marketing strategies. The platform enables users to track the effectiveness of marketing campaigns across various channels. Additionally, it supports integration with CRM systems, helping users manage customer data efficiently. CallView360 also offers automated call distribution for better call management and routing. Key capabilities: call recording real-time reporting call attribution CRM integration automated call distribution Best for: marketing teams and businesses that need to measure and improve their call marketing efforts.
CallView360® from Dial800 is a comprehensive cloud-based call tracking solution designed to help businesses gain valuable insights into their inbound and outbound call campaigns. The software excels in its ease of use, boasting a user-friendly interface with a clean and intuitive design. The dashboard is well-organized, making it simple to navigate and quickly locate the information you need. Key metrics are prominently displayed, providing immediate insights into call performance. The platform also allows for customizable dashboards, enabling users to tailor their view to track the KPIs most relevant to their specific business goals. CallView360® offers a robust set of features, including dynamic number insertion (DNI) which automatically assigns unique phone numbers to different marketing channels, enabling precise call attribution. Call recording functionality is included, allowing businesses to monitor calls for quality assurance, training purposes, and compliance. The software provides in-depth call analytics, offering valuable data points such as call duration, caller location, call disposition, and more.
Pros & Cons
- +Provides detailed call tracking and analytics for inbound and outbound calls.
- +Excellent customer service with a solutions-oriented team.
- +Ability to download or email call recordings, aiding in training and performance improvement.
- +Comprehensive reporting and routing features in a single platform.
- +Turnkey service at a reasonable cost, making business operations smoother.
- −Costs associated with inactive TFNs (Toll-Free Numbers) can be an additional expense.
- −Support quality could be improved for a more seamless experience.
- −Standard industry practices, such as TFN resting charges, are still a drawback.
- −Limited feedback on advanced or unique feature customizations.
- −Some reviewers find no significant issues but suggest minor room for betterment.
Features
Key features
- 1. Dynamic Number Insertion
- Track and attribute inbound calls with unique numbers for each source.
- 2. Real-Time Analytics
- AI-driven insights to measure marketing campaign performance instantly.
- 3. Customizable Dashboards
- Build reports and monitor KPIs with easy-to-use tools.
- 4. Automated Alerts
- Receive notifications for traffic spikes, thresholds, and overflow monitoring.
- 5. Call Source Tracking
- Identify and analyze the origin of calls.
Additional features
- 1. Fully responsive web app
- 2. Call detail records
- 3. Caller demographics
- 4. Dynamic number insertion
- 5. Customizable tag management
- 6. Switch-level call data
- 7. Agency sub-accounts
- 8. 100+ pre-programmed KPI reports
- 9. External user reporting access
- 10. Overflow monitoring alerts
- 11. Automated threshold notifications
- 12. Traffic spike alerts
- 13. Export reports (CSV, XLS, JSON, XML, HTML)
- 14. On-demand and automated reporting
- 15. Real-time events tool
Pricing
Monthly plans
Basic
USD 50
Basic Voip Phone System
USD 200
Power
USD 225
Countries & Languages
Interface languages
Billing currencies
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About CallView360
CallView360 is a call tracking software from Dial800 that provides insights into call marketing performance. It combines call recording, real-time reporting, and call attribution so businesses can analyze customer interactions and improve their marketing strategies. The platform enables users to track the effectiveness of marketing campaigns across various channels. Additionally, it supports integration with CRM systems, helping users manage customer data efficiently. CallView360 also offers automated call distribution for better call management and routing. Key capabilities: call recording real-time reporting call attribution CRM integration automated call distribution Best for: marketing teams and businesses that need to measure and improve their call marketing efforts.
CallView360 Details
CallView360's In-App Market Place
Does CallView360 have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Plans
Monthly plans
Basic
USD 50
Basic Voip Phone System
USD 200
Power
USD 225
Accepted Payment Currencies
USD ($)
Pros & Cons
- Provides detailed call tracking and analytics for inbound and outbound calls.
- Excellent customer service with a solutions-oriented team.
- Ability to download or email call recordings, aiding in training and performance improvement.
- Comprehensive reporting and routing features in a single platform.
- Turnkey service at a reasonable cost, making business operations smoother.
- Costs associated with inactive TFNs (Toll-Free Numbers) can be an additional expense.
- Support quality could be improved for a more seamless experience.
- Standard industry practices, such as TFN resting charges, are still a drawback.
- Limited feedback on advanced or unique feature customizations.
- Some reviewers find no significant issues but suggest minor room for betterment.
CallView360's Support Options
Email Address
marrketing@dial800.comCallView360's Alternatives
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