About Delighted
Delighted is an use management platform from Qualtrics that helps gather actionable feedback. It combines employee, product, and customer feedback collection, supports rapid deployment, and provides customizable survey options so organizations can manage experiences effectively. Users can start collecting feedback from customers and employees quickly, making it suitable for various sectors including ecommerce, startups, and nonprofits. Delighted's user-friendly interface allows organizations to create and distribute surveys effortlessly, leading to improved customer use and engagement. Key capabilities: customizable surveys real-time feedback collection integration with existing tools analytics dashboard support for multiple channels Best for: organizations that need to gather feedback for improving experiences.
Delighted by Qualtrics is a streamlined, customer feedback and satisfaction platform designed to help businesses collect real-time insights from their customers through a variety of survey methods. The platform focuses on measuring customer satisfaction using industry-standard metrics such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES), and 5-star rating systems. Its primary goal is to make feedback collection fast, effective, and actionable for companies of all sizes. Delighted enables organizations to capture sentiments through email, SMS, web, and link-based surveys and deliver actionable analytics via a clean, real-time dashboard. Delighted boasts a simple yet elegant interface that caters to users without a technical background. Its dashboard is clean and easy to navigate, allowing users to quickly view survey results, filter responses, and drill into individual customer feedback. Survey setup is straightforward, with intuitive prompts guiding users through each step—from choosing the survey type to scheduling its distribution. Users can also personalize thank-you messages and branding without needing coding skills.
Pros & Cons
- +The platform is designed to be intuitive and user-friendly, requiring no technical skills.
- +It offers tools for collecting, analyzing, and acting on both customer and employee feedback.
- +Automated CX programs and integrations streamline feedback processes.
- +Seamless integration with various platforms enhances workflow efficiency.
- +Supports different survey types and question formats to gather diverse feedback.
- −With both "Delighted Surveys" and "Delighted CX," there might be some overlap in features, which could be slightly confusing for new users.
- −While integrations are a pro, extensive reliance might create dependencies on the functionality and stability of those external services.
- −While it offers dashboards, the text doesn't detail the advanced analytical capabilities compared to dedicated analytics platforms.
- −The emphasis on NPS, CSAT, and CES might not fully cater to businesses needing highly customized or less conventional feedback metrics.
Features
Key features
- Fast and Easy Survey Creation
- The platform allows users to quickly create customer and employee surveys with an intuitive interface and pre-built best practices, requiring no technical skills.
- Automated CX Programs
- Delighted offers automated feedback programs focused on key customer experience metrics like NPS, CSAT, and CES, enabling continuous monitoring and action.
- Built-in Analytics and Reporting
- Users can easily understand survey results through integrated dashboards and reports, with the ability to segment and tag feedback for deeper insights.
- Actionable Feedback Routing
- The platform facilitates taking action on feedback by routing it directly to relevant teams through email digests and integrations.
- Seamless Integrations
- Delighted integrates with various popular tools like Slack, Stripe, Salesforce, and Zendesk, streamlining workflows and centralizing feedback data.
- Versatile Survey Types
- The software supports various survey formats, including one-off questionnaires with open-ended, rating scale, and multiple-choice questions, as well as automated CX programs.
Additional features
- Survey Templates
- Offers pre-designed survey templates for various purposes.
- CX Solution
- Provides tools and methodologies for managing customer experience.
- NPS Software
- Specifically designed for collecting and analyzing Net Promoter Score feedback.
- eNPS
- Enables the collection and analysis of Employee Net Promoter Score feedback.
- CSAT Software
- Facilitates the collection and analysis of Customer Satisfaction (CSAT) feedback.
- CES
- Supports the collection and analysis of Customer Effort Score feedback.
- 5-star
- Offers a survey question format using a 5-star rating scale.
- Smileys
- Provides a survey question format using smiley face icons.
- Thumbs
- Offers a survey question format using thumbs up/down icons.
- NPS Calculator
- A tool for calculating the Net Promoter Score.
- NPS Benchmarks
- Provides industry benchmarks for NPS.
- What is CSAT?
- Educational content about Customer Satisfaction.
- What is CES?
- Educational content about Customer Effort Score.
- What is product/market fit?
- Educational content about product-market fit.
- Employee experience management
- Features related to managing employee feedback.
- Customer experience metrics
- Focuses on key metrics like NPS, CSAT, and CES.
- Sample size calculator
- A tool to determine the necessary survey sample size.
- Help
- Provides support documentation and resources.
- Surveys Help
- Specific help related to survey creation and management.
- CX Help
- Support related to customer experience programs.
- Mobile apps
- Availability of mobile applications (implicitly through iOS SDK mention).
- API docs
- Provides documentation for the platform's Application Programming Interface.
- Contact
- Information on how to get in touch with the company.
- Slack Integration
- Sends Delighted feedback to Slack channels.
Pricing
Monthly plans
Starter
USD 17
Growth
USD 35
Advanced
USD 134
Countries & Languages
Interface languages
Billing currencies
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About Delighted
Delighted is an use management platform from Qualtrics that helps gather actionable feedback. It combines employee, product, and customer feedback collection, supports rapid deployment, and provides customizable survey options so organizations can manage experiences effectively. Users can start collecting feedback from customers and employees quickly, making it suitable for various sectors including ecommerce, startups, and nonprofits. Delighted's user-friendly interface allows organizations to create and distribute surveys effortlessly, leading to improved customer use and engagement. Key capabilities: customizable surveys real-time feedback collection integration with existing tools analytics dashboard support for multiple channels Best for: organizations that need to gather feedback for improving experiences.
Delighted Details
Delighted's In-App Market Place
Does Delighted have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Starter
USD 17
Growth
USD 35
Advanced
USD 134
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), RUB (₽), CHF (Fr), SEK (kr), NZD ($), HKD (HK$), SGD (S$), KRW (₩), ZAR (R), BRL (R$), MXN ($)
Pros & Cons
- The platform is designed to be intuitive and user-friendly, requiring no technical skills.
- It offers tools for collecting, analyzing, and acting on both customer and employee feedback.
- Automated CX programs and integrations streamline feedback processes.
- Seamless integration with various platforms enhances workflow efficiency.
- Supports different survey types and question formats to gather diverse feedback.
- With both "Delighted Surveys" and "Delighted CX," there might be some overlap in features, which could be slightly confusing for new users.
- While integrations are a pro, extensive reliance might create dependencies on the functionality and stability of those external services.
- While it offers dashboards, the text doesn't detail the advanced analytical capabilities compared to dedicated analytics platforms.
- The emphasis on NPS, CSAT, and CES might not fully cater to businesses needing highly customized or less conventional feedback metrics.
Delighted's Support Options
Email Address
hello@delighted.comContact
+1 855-252-5223Documentation
https://app.delighted.com/docs/apiDelighted's Alternatives
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