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Delighted

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Software Status:Active

About Delighted

Delighted is an use management platform from Qualtrics that helps gather actionable feedback. It combines employee, product, and customer feedback collection, supports rapid deployment, and provides customizable survey options so organizations can manage experiences effectively. Users can start collecting feedback from customers and employees quickly, making it suitable for various sectors including ecommerce, startups, and nonprofits. Delighted's user-friendly interface allows organizations to create and distribute surveys effortlessly, leading to improved customer use and engagement. Key capabilities: customizable surveys real-time feedback collection integration with existing tools analytics dashboard support for multiple channels Best for: organizations that need to gather feedback for improving experiences.

Delighted Details

Vendor
Qualtrics
Year Launched
2013
Location
333 W River Park Dr, Provo, UT, United States, Utah
Deployment
cloud, ios, android
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Portuguese, Dutch
Users
Customers, Customer Support Teams, Sales Teams, Marketing Teams, Product Teams, HR Teams, Business Owners, Managers, Executives.
Industries Served
Ecommerce, Tech, Nonprofit
Tags
Customer Satisfaction

Delighted's In-App Market Place

Does Delighted have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), RUB (₽), CHF (Fr), SEK (kr), NZD ($), HKD (HK$), SGD (S$), KRW (₩), ZAR (R), BRL (R$), MXN ($)

Pros & Cons

  • The platform is designed to be intuitive and user-friendly, requiring no technical skills.
  • It offers tools for collecting, analyzing, and acting on both customer and employee feedback.
  • Automated CX programs and integrations streamline feedback processes.
  • Seamless integration with various platforms enhances workflow efficiency.
  • Supports different survey types and question formats to gather diverse feedback.
  • With both "Delighted Surveys" and "Delighted CX," there might be some overlap in features, which could be slightly confusing for new users.
  • While integrations are a pro, extensive reliance might create dependencies on the functionality and stability of those external services.
  • While it offers dashboards, the text doesn't detail the advanced analytical capabilities compared to dedicated analytics platforms.
  • The emphasis on NPS, CSAT, and CES might not fully cater to businesses needing highly customized or less conventional feedback metrics.

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