About DiliGenie
DiliGenie by Diligent Global is an emerging IT service management (ITSM) software designed to help organizations streamline IT operations, automate service workflows, and improve overall service delivery.
DiliGenie Details
Vendor
Diligent Global
Year Launched
2010
Location
Diligent Corporation Headquarters: 138 E 16th St, New York, NY 10003
Deployment
cloud, windows, mac, linux, ios, android, web browser
Training Options
in person
Countries Served
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese, Korean.
Users
IT MANAGERS, SERVICE DESK AGENTS, SYSTEM ADMINISTRATORS, BUSINESS ANALYSTS, END USERS
Industries Served
Healthcare, Education, Finance, Retail
Tags
ITSM, Diligent Corporation, DiliGenie
DiliGenie's In-App Market Place
Does DiliGenie have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), INR (₹), SGD (S$), HKD (HK$), NOK (kr), KRW (₩), RUB (₽), ZAR (R), BRL (R$), MXN (Mex$), TRY (₺), AED (د.إ), SAR (ر.س), IDR (Rp), MYR (RM), THB (฿), PHP (₱).
Pros & Cons
- High levels of customization allow organizations to tailor various modules and reports to their specific business needs.
- The platform offers a reliable and full-featured experience at a lower price point than many popular competitors.
- A built-in knowledge base reduces the help desk workload by enabling users to solve common issues independently.
- Advanced analytics tools allow managers to drill down into low-level data for comprehensive infrastructure health insights.
- The software significantly improves operational efficiency by automating repetitive ticketing tasks and complex escalation workflows.
- The full potential of the automation engine requires initial time investment to configure specific routing and escalation rules.
- Detailed project management effectiveness relies heavily on all team members maintaining updated task and timeline data.
- Transitioning from a very popular industry tool may involve a learning curve despite the similar feature set.
- Organizations with very small teams might find the comprehensive enterprise features more complex than necessary.
- The risk management feature requires consistent manual data input to provide truly accurate impact assessments.