EcholoN

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Software Status:Active

About EcholoN

EcholoN is a service management software from mIT solutions GmbH that provides comprehensive service management solutions. It includes a ticket system, helpdesk, service desk, and field service management, which helps organizations manage customer support efficiently. EcholoN is designed to meet the needs of enterprise service management, ensuring that data is secure and adhering to standards made in Germany. It allows organizations to simplify their service processes and respond effectively to customer inquiries and issues. Key capabilities: ticket system helpdesk service desk field service management customer service Best for: organizations needing effective service management and customer support solutions.

EcholoN Details

Vendor

mIT solutions GmbH

Year Launched

1994

Location

Quickborner Straße 79 25494 Borstel-Hohenraden Germany

Deployment

cloud, on premise, windows, linux, ios, android

Training Options

documentation, videos, in person

Countries Served

All Countries

Languages

English, German

Users

IT service managers, HR personnel, Customer service representatives, Field service agents, Helpdesk staff, System administrators, Support engineers, Workflow managers, Quality assurance officers

Industries Served

Public transportation, Manufacturing, Retail, IT services, Sales and distribution, Emergency response, Utilities, Healthcare, Education, Government services

EcholoN's In-App Market Place

Does EcholoN have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

N/A

Pricing Options

Free trial

Free version

Request a quote

Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), CAD (C$), AUD (A$), CHF (CHF), SEK (kr), NOK (kr), DKK (kr), KRW (₩), SGD (S$), CNY (¥), INR (₹), RUB (₽)

Pros & Cons

Comprehensive Service Management: Holistic solution for service, support, and customer care across all departments.
Highly Customizable & Scalable: Modular design allows extensive adaptation without programming and easy upgrades.
High Automation & Workflow Control: Enables efficient process automation and flexible workflow management.
Strong Integration: Seamlessly links with existing systems (CRM, ERP, PPS) and integrates partners, customers, suppliers.
Proven Reliability: Long-term customer testimonials from major companies like Schwab Versand and McDonald's.

Complexity (Potential): While flexible, its comprehensive nature might imply a steeper learning curve for smaller teams.
Pricing Not Transparent: Requires a demo/contact for pricing information.
Website Content Density: The provided text is very dense, which might make it challenging for quick overview for new users.